Summary
JOB DESCRIPTION
Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.
Key Duties & Responsibilities
Project & Program Delivery
- Manages end to end execution and delivery of annual project portfolio.
- Capital projects and programs of $100mm annually.
- Experienced with infrastructure and client facing tenant improvement projects.
- Experience with emergency project management and incident response.
- Support annual planning including project initiation; budget and estimate justification.
- Experience in various delivery models and contract documents.
- Projects and programs span from immediate, short term to multi-year.
- Decision and authority on project selection, distribution.
- Proactively monitor and control portfolio of projects and manage risk.
- Continuous improvement on delivery and management tools, methodologies and process.
Operations Management
- Accountable for day to day operations for all assigned facilities for a national portfolio.
- Manage work-order and incidents on a daily basis ensuring all KPI’s are exceeded.
- Manage escalations and incidents including incident response calls and issue resolutions that may take place evenings and weekends.
- Accountable for proactive preparation in case of known incidents (inclement weather) and communication to all parties.
- Ensure adherence to all H&S, regulatory and compliance needs.
- MSA and contractual accountability for all deliverables and obligations.
- Continuous improvement on delivery and management tools, methodologies and process.
Relationship Management
- Manages relationship with clients and internal partners ensuring seamless execution and integration.
- Issue resolution and escalation management for operational irritants and project issues.
- Proactively support client strategic objectives through value added products and services.
- Develop new solutions and proposal supporting client needs.
- Regularly communicate and meet with client senior leaders in CRE, Projects and business leaders including regional operational leads.
- May be required to travel as required for in-person major incidents and/or relationship building with key client leads.
Leadership and People Management
- Lead a team of high performing project and operational directors and managers.
- Manage all aspects of staffing including mid and annual reviews.
- Ensure all staffing and people changes are within plan and budgets.
- Secure, coach and motivate the next generation of talent to ensure seamless operations and mitigate single points of failure.
- Ensure a high level of engagement and manage high performing talent with development plans ensuring maximum potential achieved.
Knowledge & Skills
- Project Delivery - 10+ years delivering capital projects and programs with a portfolio of up to $100MM annually, across Canada.
- Operations Management - 10+ years managing operations functions.
- Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.
This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.
