Managing Director, Projects and Operations
- Toronto, ON, Canada
This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum. · Full-time
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Job details
- Pay
- This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum.
- Job type
- Full-time
- Apply by
- Experience
- Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.
- Posting language
- English
- Posted
Original job description
Summary
JOB DESCRIPTION
Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.
Key Duties & Responsibilities
Project & Program Delivery
JOB DESCRIPTION
Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.
Key Duties & Responsibilities
Project & Program Delivery
- Manages end to end execution and delivery of annual project portfolio.
- Capital projects and programs of $100mm annually.
- Experienced with infrastructure and client facing tenant improvement projects.
- Experience with emergency project management and incident response.
- Support annual planning including project initiation; budget and estimate justification.
- Experience in various delivery models and contract documents.
- Projects and programs span from immediate, short term to multi-year.
- Decision and authority on project selection, distribution.
- Proactively monitor and control portfolio of projects and manage risk.
- Continuous improvement on delivery and management tools, methodologies and process.
- Accountable for day to day operations for all assigned facilities for a national portfolio.
- Manage work-order and incidents on a daily basis ensuring all KPI’s are exceeded.
- Manage escalations and incidents including incident response calls and issue resolutions that may take place evenings and weekends.
- Accountable for proactive preparation in case of known incidents (inclement weather) and communication to all parties.
- Ensure adherence to all H&S, regulatory and compliance needs.
- MSA and contractual accountability for all deliverables and obligations.
- Continuous improvement on delivery and management tools, methodologies and process.
- Manages relationship with clients and internal partners ensuring seamless execution and integration.
- Issue resolution and escalation management for operational irritants and project issues.
- Proactively support client strategic objectives through value added products and services.
- Develop new solutions and proposal supporting client needs.
- Regularly communicate and meet with client senior leaders in CRE, Projects and business leaders including regional operational leads.
- May be required to travel as required for in-person major incidents and/or relationship building with key client leads.
- Lead a team of high performing project and operational directors and managers.
- Manage all aspects of staffing including mid and annual reviews.
- Ensure all staffing and people changes are within plan and budgets.
- Secure, coach and motivate the next generation of talent to ensure seamless operations and mitigate single points of failure.
- Ensure a high level of engagement and manage high performing talent with development plans ensuring maximum potential achieved.
- Project Delivery - 10+ years delivering capital projects and programs with a portfolio of up to $100MM annually, across Canada.
- Operations Management - 10+ years managing operations functions.
- Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.
More about this job
Responsibilities
Lead delivery of an annual capital project portfolio of up to $100 million and oversee day-to-day operations across assigned facilities in a national portfolio. Manage client relationships, operational and project escalations, compliance, and a high-performing team of project and operations leaders.
Requirements
Requires 10 or more years of experience delivering capital projects and programs, managing operations, and leading large teams with direct and indirect reports. Experience should include projects across Canada, facility operations, client-facing work, incident response, and project delivery models and contracts.
Skills
- Capital Project Delivery
- Program Management
- Facilities Operations
- Portfolio Management
- Budgeting and Estimating
- Contract Management
- Risk Management
- Incident Response
- Health and Safety Compliance
- Regulatory Compliance
- Escalation Management
- People Management
- Talent Development
- Continuous Improvement
- Retail Facility Management
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Construction
- Engineering
- Retail
- Security & Safety
Keywords
- Facilities Management
- Retail Facility Operations
- Capital Projects
- Project Portfolio
- Program Delivery
- Infrastructure Projects
- Tenant Improvements
- Emergency Project Management
- Incident Response
- Annual Planning
- Project Initiation
- Budget Justification
- Cost Estimating
- Delivery Models
- Contract Documents
- Project Selection
- Portfolio Risk Management
- Work Orders
- Key Performance Indicators
- Health and Safety
- Regulatory Compliance
- Master Service Agreement
- Escalation Management
- Proposal Development
- Staffing and Performance Reviews
- Talent Development
- National Portfolio
- Continuous Improvement