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INDUSTRY: Final-Mile Logistics / Parcel Delivery

BGIS

Operational Readiness Manager

Markham, ON, Canada

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum.
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary

JOB DESCRIPTION

The Operational Readiness Manager manages a team of resources to deliver relocation, furniture installation and furniture decommissioning services for our client. They support the planning of resources and the program of projects while ensuring adherence to process, best practices and driving continuous improvement. They consult with clients and organizations to ensure coordination of communications, connections, direction and outcome. The Operational Readiness Manager is the glue poised to identify key opportunities and correlations and acts to ensure the necessary connections are made. They ensure all participants have the information, connections and framework needed to execute their part of the project, while advocating for the occupant satisfaction as the project outcome. Working closely with the client organizations, the Operational Readiness Manager develops and delivers solutions that aim to integrate all work streams in the delivery of workplace fit up and workplace transformation. Solutions can be inclusive of early consultation & engagement, and the development and roll out of interior design, furniture procurement, relocation, sustainable decommissioning, change management programs. The Operational Readiness Manager should have experience working experience in the areas of workplace transformation, and real estate modernization.

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Project leadership & integration

Acts as the primary contact and project lead for large and complex mandates and provides direction and reviews work of other team members as required to ensure timely, successful implementation of projects & initiatives.
Act as workstream integrator the projects.
Collaborates with client account teams and project managers to deliver project excellence.
Develops and maintains project schedule and budget to ensure it is in line with the approved mandate.
Leads project meetings to define key goals and objectives.
Leads milestone meetings with internal / external team members and project concerned parties.
Ensures intake of project information is robust and validated and disseminates accordingly.
Tracks and evaluates decisions for impacts to other work streams or desired outcomes.
Identifies connections, opportunities, interdependencies and acts to create a communication network to support.
Acts as main point of contact for the tenant, client, the project groups and other participants.
Coordinates all communications and activities across all major contributing concerned parties, departments, and working groups.
Coordinates and distributes reports from the Project Team and Workplace Solutions.
Sets the pace and trajectory of the project and inter-team communications.
Confirms design intent throughout the life of the project and communicates the vision for the project as an advocate for the occupant.
Resolves conflict and solves problems in a practical and healthy manner.
Cultivates and manages healthy relationships with strategic partners and vendors.
Consistently demonstrates a passion that values alignment, focus, simplicity, and clarity across the organization.
Builds partnerships with internal and external concerned parties to enable the project from inception to completion.
Identifies concerned parties and assembles the core project team and onboards them to the project.

Reporting & Communication

Provides reporting to the client on a regular basis for each project as defined by the delivery plan.
Provides information as required to support internal & account reporting requirements.

Client Relationships

Ability to maintain and build client relationships and support the management of key client accounts (where appropriate) with a pipeline of work overtime.
Assists with business development opportunities such as scope definition, fee and proposal development

Knowledge & Skills

University or College Degree (Bachelors level or greater).
Five (5) to Seven (7) years’ experience in corporate workplace experience, and or project delivery services including but not limited to interior design, project management, corporate real estate.) including experience in a leadership role.
Education and certification in one or more of the following areas: Interior Design, Change Management, Project Management, Facilities Management or related fields.
Ability to manage multiple medium to large projects.
Proficient in MS Office (Outlook, Word, Excel, PowerPoint,), Adobe Acrobat, MS Project Experience working on large complex project teams.
Excellent meeting leadership skills.
Experience working in workplace transformation.
Excellent verbal and written communication skills.
Experience working with and communicating to executive audiences.
Strong organizational and time management skills.
Strong analytical skills.
Service driven.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Leads teams delivering workplace relocation, furniture installation and decommissioning, and workplace transformation projects, managing schedules, budgets, communications, and coordination across workstreams. Builds client and partner relationships, supports occupant satisfaction, provides project reporting, and contributes to business development.

Requirements

Requires a bachelor's-level or higher university or college degree and five to seven years of relevant corporate workplace or project delivery experience, including leadership experience. Candidates should have relevant education or certification, experience managing complex projects and workplace transformation, strong communication and organizational skills, and proficiency with Microsoft Office, Adobe Acrobat, and Microsoft Project.

Skills

People Leadership
Project Management
Workplace Transformation
Corporate Real Estate
Resource Planning
Project Scheduling
Budget Management
Stakeholder Coordination
Change Management
Interior Design
Furniture Procurement
Relocation Planning
Sustainable Decommissioning
Communication
Microsoft Project

Visa sponsorship

Not detected in the job text

Keywords

Workplace Transformation
Operational Readiness
Corporate Real Estate
Facilities Management
Project Management
People Leadership
Resource Planning
Project Scheduling
Budget Management
Stakeholder Coordination
Change Management
Interior Design
Furniture Procurement
Furniture Installation
Relocation Services
Sustainable Decommissioning
Workplace Fit-Up
Workplace Modernization
Project Integration
Project Reporting
Business Development
Microsoft Office
Microsoft Project
Adobe Acrobat
Occupant Satisfaction

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