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Added 12 hours ago
Senior Manager, I&IT Site Reliability Engineering & Operations
Metrolinx
Toronto, ON
Full-time
Day-to-Day Operations: Oversee day-to-day data centre operational management, including HPE Synergy, Hyper-V, VMware, SAN/NAS storage configuration, F5, NetScaler, file servers, database…
Added 13 hours ago
Full-Time Agro Administrator
Co-op
Rosetown, SK
Full-time
Marketing for Agro Centre/Agro Division and to work with the Marketing & Member Relations Coordinator
Added 17 hours ago
Operations Manager
BGIS
North Bay, ON
Full-time
Participates as a member of the Operations Centre team in large company-wide projects.
Added 20 hours ago
Accounting and Payroll Clerk
Employment Solutions - Sault College
Sault Ste. Marie, ON
Contract
As the Accounting & Payroll Clerk, you will support the day-to-day financial operations of the Centre, including accounts payable, accounts receivable, invoicing, reconciliations, payroll…
Added 1 day ago
Project Manager, IT Project Management
Health Sciences North
ON · Sudbury, ON
Sudbury Outpatient Centre- Management Management
Added 1 day ago
Project Manager, IT Project Management
Health Sciences North
ON · Sudbury, ON
Sudbury Outpatient Centre- Management Management
Added 1 day ago
Loan Administrator / Loan Operations Analyst
Astek
Montreal, QC
Full-time
…firme répond aux enjeux d'entreprise en mettant les besoins au centre de ses actions et…
Added 1 day ago
Administrator, Development & Construction
Primaris REIT
Toronto, ON
$50,000 to $70,000 CAD / year
Full-time
Primaris REIT is currently hiring a dedicated and enthusiastic Administrator, Development & Construction to join our team at our Toronto Head Office. If you have a background in…
Added 1 day ago
Fleet Administrator
Cormorant Utility Services
Cambridge, ON
…for utilities, industrial/mining, renewable energy, and data centre customers - from engineering and construction through long-term operations and maintenance. Join a team that's helping…
Added 1 day ago
Accounting and Payroll Clerk
THRIVE Child Development Centre
Sault Ste. Marie, ON
$25.04 to $29.75 CAD / hour
Part-time · Contract
As the Accounting & Payroll Clerk, you will support the day-to-day financial operations of the Centre, including accounts payable, accounts receivable, invoicing, reconciliations, payroll…
Added 1 day ago
Senior Client Accountant
The Maples Group (Financial Services)
Montreal, QC
Full-time
good working knowledge of accounting and/or financial statement preparation software and experience with an investment bank, trust services company, investment manager or fund administrator…
Added 2 days ago
CES Program Assistant
University of British Columbia
Vancouver, BC · UBCV | Buchanan Tower (BUTO)
$4,881 to $5,255 CAD / month
Full-time
Works with Director and Arts Research Centres Administrator in the preparation and projection of budget and soft monies, as well as forecasting resource requirements for budgetary reports.…
Added 2 days ago
CES Program Assistant
The University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
Works with Director and Arts Research Centres Administrator in the preparation and projection of budget and soft monies, as well as forecasting resource requirements for budgetary reports.…
Added 3 days ago
Client Service Associate-Bilingual
CIBC
Montreal, QC
Full-time
…aspects of CIBC Private Wealth operations. As a Client Service Administrator, you will provide exceptional service to Private Banking clients by assisting them with their transactional…
Added 3 days ago
Part-Time Budget Officer, International Education Centre
Algonquin College of Applied Arts and Technology
Ottawa, ON
Part-time
Reporting to the Finance Manager of the International Education Centre (IEC) the incumbent overseas the day-to-day financial operation within the IEC. The incumbent is involved with the…
Added 3 days ago
Mutual Fund Administrator - Proficient
Raise
Toronto, ON
Contract
We at Raise are hiring a Mutual Fund Administrator - Proficient for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet…
Added 3 days ago
Part-Time Budget Officer, International Education Centre
Algonquin College
Ottawa, ON
Part-time
Reporting to the Finance Manager of the International Education Centre (IEC) the incumbent overseas the day-to-day financial operation within the IEC. The incumbent is involved with the…
Added 3 days ago
Project Manager
Kenaidan Contracting Ltd.
BC · British Columbia, Canada
Full-time
Reviews and approves all subcontractor and supplier monthly payment applications prepared jointly with the Project Administrator;
Added 4 days ago
Senior Systems Engineer
Aviso
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 6 days ago
Bilingual Pension Administrator, Payout Annuity
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 6 days ago
Property Administrator (CRE)
Cushman & Wakefield
Mississauga, ON
Full-time
The Property Administrator will be responsible for handling all aspects of the daily Accounts Receivable functions for a Shopping Centre, related banking functions, month-end and year-end…
Added 6 days ago
Bilingual Pension Administrator, Payout Annuity
Sun Life Québec
Montreal, QC
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 7 days ago
Senior Accountant (CPA)
Fraser Valley Child Development Centre
Abbotsford, BC
Part-time · Temporary
The Fraser Valley Child Development Centre is located in the beautiful Fraser Valley, close to nature and city, with many opportunities for outdoor and leisure activities. We acknowledge…
Added 7 days ago
Clinical Support Worker
Fraser Health
BC · Hope / Agassiz / Harrison Hot Springs / Kent, British Columbia
…hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills including self-esteem, coping skills,…
Added 7 days ago
Clinical Support Worker
Fraser Health Authority
Harrison Hot Springs, BC
$33.49 to $35.31 CAD / hour
Other
…hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills including self-esteem, coping skills,…

BGIS

Operations Manager

North Bay, ON, Canada

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 17, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Sep 17, 2026

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Original job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

Summary

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage complex facility service delivery portfolios, client relationships, team performance, budgets, and projects while meeting contractual obligations and key performance indicators. Oversee health and safety, regulatory compliance, procurement, risk management, emergency preparedness, and business continuity.

Requirements

Requires a community college diploma and at least five years of facility management experience, along with demonstrated leadership, client service, service delivery, project, and budget management capabilities. Candidates should have knowledge of health and safety, building management, emergency preparedness, and business continuity; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contract Management
Budget Management
Project Management
People Leadership
Performance Management
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Security
Regulatory Compliance
Procurement
Supply Chain
Vendor Qualification
Contact Centre
Building Management
Continuous Improvement
Best Practices
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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