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Added 5 mins ago
Senior Revenue Operations Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 5 mins ago
Salesforce Senior Consultant Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 20 mins ago
Senior Analyst, Tax
Hudbay Minerals Inc.
Toronto, ON
$95,000 to $118,000 CAD / year
Full-time
…we intend to be here for another 100 years. With long-life operations and exploration opportunities in Canada and Peru, and a world-class growth pipeline in the United States, we provide…
Added 20 mins ago
Senior Operations Associate
Keurig Dr Pepper Canada
Waterloo, ON
$49,900 to $68,640 CAD / year
Full-time
We’re looking for a roll-up-your-sleeves person to join our team and build a career as a Senior Operations Associate in Waterloo, Ontario.
Added 20 mins ago
Directeur(trice), Développement immobilier | Director, Real Estate Development
Boutique d'animaux Chico - Les franchises
Longueuil, QC
Full-time
Collaborer avec les équipes des Opérations, des Finances, des Affaires juridiques, du Design, de la Construction et de la commercialisation afin d’assurer la faisabilité et l’exécution des…
Added 21 mins ago
Program Manager - Connecting to Careers in Biomanufacturing & Smart Manufacturing
ACCES Employment
Brampton, ON · Mississauga, ON · Toronto, ON
Job Title: Program Manager, Connecting to Careers in Biomanufacturing & Smart Manufacturing
Added 50 mins ago
Senior Maintenance Planner Scheduler
BGIS
ON · Ontario, Canada
Full-time
Under general direction of the Operations Manager, the Senior Maintenance Planner Scheduler role is critical to ensuring the uptime and reliability of our fulfillment center operations by…
Added 51 mins ago
Student, Facilities Coordinator (Winter 2027)
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
Full-time
Reporting to the Senior Operations Manager, the Facilities Coordinator, Co-op will support the Corporate Real Estate (CRE) team, Workplace Solutions and provide on-site support to business…
Added 1 hour ago
Technical Project Coordinator
Umbrella Incorporated
Toronto, ON
Full-time
The TPC will work with the Senior Technical Manager, Solutions Engineer, and Director of Technology and Special Projects. The Director leads overall project management and most customer…
Added 1 hour ago
Catering Administrator | Part-Time | TD Coliseum
Oak View Group
Hamilton, ON
$26.5 CAD / hour
Part-time
The Catering Administrator will provide administrative support to the Senior Operations Manager. Administrative duties may include, but are not limited to, appointment setting,…
Added 1 hour ago
Technology Procurement Lead
illumin
Toronto, ON
Full-time
This is a full-time, hybrid position, working in our Toronto office three days per week.
Added 1 hour ago
Senior Cloud Platform Engineer (AWS), AI Infrastructure - Evinova
Evinova
Mississauga, ON
Full-time
…and collaboration, employees are expected to work from the office three days per week, creating opportunities for in-person teamwork, innovation, and meaningful…
Added 1 hour ago
Operations Manager
Pivotal Integrated HR Solutions
Brampton, ON
Full-time
…opportunities for professional growth. They are seeking a hands-on Operations Manager to lead warehouse operations supporting pharmaceutical and industrial chemical distribution. Reporting…
Added 1 hour ago
EHS Specialist (Burnaby, BC – Hybrid)
LifeLabs
Burnaby, BC
$68,126 to $86,861 CAD / year
Analyze both internal and external operations process and offer recommendations for constant improvement in reducing LifeLabs incident rate by identifying opportunities that improve the…
Added 1 hour ago
Program Coordinator, Growth Programs
Betstamp
Toronto, ON
Full-time
Final on-site - meet senior leadership, tour the office, ask anything
Added 1 hour ago
Sr. Business Development Manager, Protection, Automation & Grid Digitalization
Siemens
Calgary, AB · Richmond, BC · Vancouver, BC · Oakville, ON
The Senior Business Development Lead will drive strategic growth initiatives for Protection, Automation, Digital Grid, and Smart Infrastructure solutions across Western Canada.
Added 1 hour ago
Business Analyst - Payments
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$64 to $78 CAD / hour
Contract
Reporting to the Senior Manager, Payments Platform Capabilities, the successful candidate will play a critical role in the management and delivery of business analysis activities on…
Added 1 hour ago
Dual Rate PIT Manager-GCT
Great Canadian Entertainment
Toronto, ON
Under the direction of the Casino Shift Manager, the position of Pit Manager is responsible for overseeing and monitoring the gaming operations on a shift basis at the site level while…
Added 1 hour ago
Senior Manager, Marketing, Medicus, Global Wealth Management (12 Month Contract)
Scotiabank
Toronto, ON
Leads and partners with Senior Managers across the Physician Marketing team, as well as Senior Managers supporting Medicus Comms and the Medicus business lines to build integrated and…
Added 1 hour ago
Manager, Training and Exercising Coordination
The Government of Nova Scotia
NS · Flexible, NS
…maintains critical communications infrastructure and supports operations of our regional emergency management centres. The Department also works to ensure critical government services…
Added 2 hours ago
Director, Innovation & Operations
Toronto Region Immigrant Employment Council (TRIEC)
Toronto, ON
Full-time
(Finance) Senior Manager, Finance & Operations
Added 2 hours ago
Senior Construction Manager - Ontario Line Project
Hitachi Rail
Toronto, ON
Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 2 hours ago
Senior Administrative Assistant
Whistler Blackcomb
Whistler, BC
Full-time
As our Senior Administrative Assistant, you will provide administrative support to our team and ensure our guests have the Experience of a Lifetime.
Added 2 hours ago
Operations Director, A65 Disassembly and Inspection/ Directeur des operations, démontage et de l'inspection A65
Siemens Energy
Montreal, QC
Full-time
Operations Director, A65 Disassembly and Inspection
Added 2 hours ago
Senior Associate, Audit
PKF ANTARES
Calgary, AB
Full-time
PKF Antares is looking for a dynamic experienced Auditor (Senior) to join our Calgary Office – Audit team. You will coordinate and review audit projects, oversee the preparation of reports,…

BGIS

Operations Manager

North Bay, ON, Canada

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 17, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Sep 17, 2026

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Original job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

Summary

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage complex facility service delivery portfolios, client relationships, team performance, budgets, and projects while meeting contractual obligations and key performance indicators. Oversee health and safety, regulatory compliance, procurement, risk management, emergency preparedness, and business continuity.

Requirements

Requires a community college diploma and at least five years of facility management experience, along with demonstrated leadership, client service, service delivery, project, and budget management capabilities. Candidates should have knowledge of health and safety, building management, emergency preparedness, and business continuity; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contract Management
Budget Management
Project Management
People Leadership
Performance Management
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Security
Regulatory Compliance
Procurement
Supply Chain
Vendor Qualification
Contact Centre
Building Management
Continuous Improvement
Best Practices
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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