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Added 4 mins ago
Facilities & Workplace Manager
Talent
Toronto, ON
$35 to $49 CAD / hour
Contract
We're partnering with a fast-growing technology company looking to add a Facilities & Workplace Manager to their team. This is a highly visible role responsible for creating a welcoming,…
Added 4 mins ago
Director of Parks and Recreation
Brandon University
Brandon, MB
Full-time
…Recreation Services, including Parks and Greenspaces, Recreation Facilities, Cemetery Services, Recreation Programs, Youth Services, Volunteer Management, Special Initiatives, Sportsplex…
Added 4 mins ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market…
Added 6 mins ago
Nurse B - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
Part-time
…throughout their stay. This includes the flow to and from other facilities within Region and Provincial/Inter-provincial. They also provide supportive care of other departments at the…
Added 6 mins ago
Yard Manager
PERI
Surrey, Brit
The main purpose of PERI's Yard Manager (YRDMAN) position is to support all operational functions at the assigned site. In addition, it is the responsibility of the YRDMAN to provide direct…
Added 6 mins ago
Regional Wholesale Parts Manager
Nissan Motor Corporation
Calgary, AB
Full-time
Come Drive Innovation with Us. We are currently looking for a Regional Wholesale Parts Manager to join our team in Calgary, AB.
Added 6 mins ago
Project Manager, Infrastructure Services
CityofOttawa
Ottawa, ON
…drainage works, lighting, solid waste/landfill sites, cycling facilities, traffic calming, transit improvements, streetscaping and related underground…
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Junior Proposal Specialist
ATCO
Calgary, AB
Full-time
ATCO Frontec provides facilities management, remote operations, infrastructure, construction, and defense support services across Canada and internationally. We partner with government,…
Added 6 mins ago
Resident Caretaker
Onni Group of Companies
Abbotsford, BC
Full-time
…meaningful relationships with residents and vendors. As a Property Manager, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and…
Added 6 mins ago
Project Specialist
Bureau Veritas
Edmonton, AB
Laboratory Design & Assessment: Assessment, planning, design, optimization, and implementation of laboratory facilities, equipment, systems, workflows, and supporting infrastructure.
Added 6 mins ago
Intermediate Project Manager (ICI Construction)
Maple Reinders
Remote, Canada
Full-time · Remote
Maple Reinders Constructors is currently seeking an experienced ICI Project Manager to join our team in Burnaby, British Columbia, with exposure to complex ICI projects (industrial,…
Added 6 mins ago
Facilities Coordinator
JLL
Calgary, AB · CAN-CLIENT Calgary-WestJet
$61,000 to $69,000 CAD / year
Full-time
Reports To: Account Manager/Facilities Manager
Added 6 mins ago
Dsgn Engineer Specialist - Civil
Hydro One Networks Inc
Toronto, ON
Reporting to the Manager, Engineering, the Design Engineer Specialist provides advanced technical expertise and leadership in the planning, design, review, and implementation of complex…
Added 6 mins ago
Sentence Administrator (Temporary)
The Government of Nova Scotia
NS · BURNSIDE, NS
As the Sentence Administrator, you will report to the Manager of Sentence Administration and are responsible for documentation of all admissions, releases, court appearances, transfers to…
Added 22 mins ago
People Health Accommodation Advisor
Vancouver Coastal Health
Vancouver, BC
$46.39 to $66.68 CAD / hour
Full-time
Reporting to the Manager, People Health, provides advice, support and education related sustainable accommodations to employees who are ill or injured. Utilizing best practice guidelines,…
Added 22 mins ago
Respiratory Therapist (RT)
Vancouver Coastal Health
Vancouver, BC
$40.19 to $50.2 CAD / hour
Full-time
…patient population in one of BC’s busiest and most dynamic care facilities. VGH is a tertiary, Level 1 Trauma and Transplant Centre for lung, liver, pancreas and kidney transplants as well…
Added 22 mins ago
RN Obstetric Operating Room
Providence Healthcare
Vancouver, BC
Full-time
Reporting to the Patient Care Manager, the Staff Nurse:
Added 22 mins ago
Security Shift Supervisor - Site Lead
Mattel
Montreal, QC
Full-time
…emergencies; initiate notifications and coordinate with the Security Manager, Facilities, EHSS, emergency services, or law enforcement as…
Added 35 mins ago
Senior Manager, Agriculture Lending & Business Services
YNCU
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Senior Manager, Agriculture Lending & Business Services is responsible for leading and expanding YNCU's agriculture business through strategic growth, relationship management,…
Added 35 mins ago
Senior Mine Engineer (Underground Soft Rock)
Compass Minerals
Goderich, ON
Full-time
…agriculture. Compass Minerals operates 11 production and packaging facilities with more than 1,800 employees throughout the U.S., Canada and the U.K. Visit compassminerals.com for more…
Added 35 mins ago
People & Culture Manager
Coast Calgary Downtown Hotel and Suites by APA
Calgary, AB
Full-time
…position for our 2 Coast Hotels in Calgary. The People & Culture Manager for Coast Calgary University Area Hotel by APA (160 rooms, food & beverage facilities) and Coast Calgary Downtown…
Added 35 mins ago
Intermediate Project Manager (ICI Construction)
Maple Reinders
Burnaby, BC
$120,000 to $145,000 CAD / year
Full-time
Maple Reinders Constructors is currently seeking an experienced ICI Project Manager to join our team in Burnaby, British Columbia, with exposure to complex ICI projects (industrial,…
Added 35 mins ago
Current Opportunities: Join Our Team!
Ontario College of Pharmacists
Toronto, ON
Full-time
…environments. This role serves as the primary point of contact for facilities-related requests, greets and screens visitors, answers and refers inbound telephone calls, schedules…
Added 35 mins ago
Security Shift Supervisor - Site Lead
Mattel, Inc.
Montréal-Ouest, QC
Full-time
…emergencies; initiate notifications and coordinate with the Security Manager, Facilities, EHSS, emergency services, or law enforcement as…
Added 51 mins ago
Liquor Store Associate - FT (Point Grey)
Otter Co-op
Vancouver, BC
$18.25 to $21.15 CAD / hour
Part-time
…Angry Otter liquor stores, one feed mill, two bulk petroleum facilities, the Highwayman Pub in Abbotsford, and multiple gas station/convenience stores. To learn more about who we are and…

BGIS

Operations Manager

North Bay, ON, Canada

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 17, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Sep 17, 2026

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Original job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

Summary

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage complex facility service delivery portfolios, client relationships, team performance, budgets, and projects while meeting contractual obligations and key performance indicators. Oversee health and safety, regulatory compliance, procurement, risk management, emergency preparedness, and business continuity.

Requirements

Requires a community college diploma and at least five years of facility management experience, along with demonstrated leadership, client service, service delivery, project, and budget management capabilities. Candidates should have knowledge of health and safety, building management, emergency preparedness, and business continuity; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contract Management
Budget Management
Project Management
People Leadership
Performance Management
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Security
Regulatory Compliance
Procurement
Supply Chain
Vendor Qualification
Contact Centre
Building Management
Continuous Improvement
Best Practices
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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