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Added 2 mins ago
TC
2027 Camp Counsellor for March Break Camp
The Corporation of the Town of Ajax
Ajax, ON
- Full-time
Reporting to the Program Supervisor – Camps/Playgrounds, Program Director – Camps/Playgrounds, and Community Recreation Coordinator, Camp Counsellors are accountable for planning and…
Added 15 mins ago
NR
Account Executive, Partnerships
Niagara River Lions
Thorold, ON
- Full-time
The Account Executive, Partnerships, will be responsible for driving corporate partnership sales and supporting the delivery of partnership programs for the Niagara River Lions. This…
Added 17 mins ago
T
Head of Sales
TRUMPF
Oakville, ON
- Full-time
Grow Order Intake and Sales for a customer group directly assigned to the Head of Sales by the Managing Director
Added 17 mins ago
M
Director, Field Operations and Key Accounts – Medicine Shoppe Canada
McKesson
Mississauga, ON
- Full-time
The Director, Field Operations and Key Accounts is accountable for national field execution and operational performance across the Medicine Shoppe Canada network. The role exists to ensure…
Added 32 mins ago
B
Regional Support Manager, Estate and Trust, Private Wealth
BMO
London, ON · Ottawa, ON · Vaughan, ON · Waterloo, ON · Montreal, QC · Halifax, NS · IBMM
- Full-time
Reporting to the Regional Director, Trust, the Regional Support Manager leads, coaches, and develops the Trust professional support team and helps ensure the consistent delivery of timely,…
Added 32 mins ago
C
Regional Sales Director, Apartments.com - Vancouver, British Columbia
CoStar
Vancouver, BC
- $150,000 to $170,000 CAD / year
- Full-time
As an Apartments.com Regional Director, you will be responsible for ensuring the development and successful delivery of growth objectives for multifamily marketing and Apartments.com Market…
Added 47 mins ago
HB
Compliance Analyst
HomeEquity Bank
Toronto, ON
- Full-time
…ensure regulatory expectations are met. This role reports to the Director of Compliance. As a second line of defence role, it will support an independent challenge program with respect to…
Added 1 hour ago
Global Manager, Mechanical Design Manufacturing Solutions
ATS Automation
Cambridge, ON
Health Care Benefits + $600 Health Care Spending Account
Added 1 hour ago
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Operations Manager
BGIS
AB · Edmonton, AB
- Full-time
Reports To Regional Director / Director of Operations
Added 1 hour ago
CO
Director, Information Technology
City of St. Albert
St. Albert, AB
- $164,477.56 to $198,426.54 CAD / year
- Full-time
Reporting to the Managing Director, Corporate and Emergency Services / Chief Financial Officer, the Director, Information Technology provides strategic and operational leadership for the…
Added 1 hour ago
P
Sr Advisor, Workforce Development
PTAG
Markham, ON
- Contract
It is a highly visible, client-facing role: the person who sits across the table from a utility’s capital programme director and answers the two questions the practice exists to answer –…
Added 1 hour ago
LS
Director of Food Service - CPG Food Manufacturer
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Director of Food Service - CPG Food Manufacturer within GTA
Added 1 hour ago
TN
Head of Sales
TRUMPF North America
Oakville, ON
- Full-time
Grow Order Intake and Sales for a customer group directly assigned to the Head of Sales by the Managing Director
Added 1 hour ago
Arts & Science Internship Program Coordinator (term)
University of Toronto
Toronto, ON
Reporting to the Associate Director, Employer Relations & Operations, the Arts & Science Internship Program (ASIP) Coordinator is an integral part of the Employer Relations team and serves…
Added 2 hours ago
HP
Director of Business Growth & Trade Development
Halifax Partnership
Halifax, NS
- Full-time
Reporting to the Vice President, Investment Attraction & Business Development, the Director, Business Growth & Trade Development will lead Business Retention & Expansion (BRE) efforts with…
Added 2 hours ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our…
Added 2 hours ago
Director, Systems & Data Transformation
Munich Re
Toronto, ON
The Director, Systems & Data Transformation is accountable for shaping and executing HSB Canada’s enterprise systems, data, and digital transformation agenda. Acting as a strategic partner…
Added 2 hours ago
B
Operations Manager
BGIS
Edmonton, AB
- Full-time
Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Added 2 hours ago
C
Business Development and Strategic Projects Manager
Co-op
Minnedosa, MB
- Full-time
Collaborate with branch and department teams to ensure exceptional contractor service and account support.
Added 2 hours ago
Director, Workforce Development
Department of Education and Early Childhood Learning
Winnipeg, MB
…eligibility list, if established, may be used to fill similar Director type positions, including those at the Professional Office (P10)…
Added 2 hours ago
Senior Strategic Management Analyst
Department of Finance
Winnipeg, MB
Reporting to the Director, Program Reviews, the Senior Strategic Analyst will lead program reviews directed by Treasury Board and senior management in order to determine program…
Added 3 hours ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Reporting to the Director of Federal Sector, the person in this role provides senior-level customer success and account leadership for complex, high-value Department of National Defence…
Added 3 hours ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad…
Added 3 hours ago
PV
Small Animal Veterinarian
P3 Veterinary Partners
Millbrook, ON
- Full-time
…There is No On Call. New grads welcome! Our experienced Medical Director is excited by the prospect of providing…
Added 3 hours ago
WR
Information Systems Specialist
West Red Lake Gold Mines
Red Lake, ON
- Full-time
Reporting to the Director of Finance, Operations , the successful candidate is responsible for the technical implementation, configuration and ongoing operational health and maintenance of…

BGIS

Operations Manager

Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title	Operations Manager
Reports To	Regional Director / Director of Operations
Direct Reports	Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned
Primary Accountability	Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications and Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development	✓ Financial and contract acumen
✓ Client and stakeholder management	✓ Risk management and safety leadership
✓ Operational excellence	✓ Project and asset planning
✓ Innovation and digital enablement	✓ Data-driven operational improvement
✓ Problem solving and decision making	✓ Continuous improvement and change management
✓ Clear communication and documentation	✓ Accountability and service focus

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More about this job

Responsibilities

The Operations Manager provides leadership and operational oversight across assigned facilities, ensuring safe, compliant, and efficient service delivery. They manage financial performance, contractual obligations, and lead teams to achieve service-level expectations and innovation objectives.

Requirements

Candidates must have a post-secondary degree or relevant professional designation and at least ten years of experience in facilities management. Strong knowledge of building systems, safety regulations, and financial reporting is required, along with the ability to travel between sites.

Skills

Facilities management
Operational oversight
Contract management
Financial controls
Safety compliance
Team leadership
Preventive maintenance
Risk management
Budgeting
Project management
Process improvement
Data analytics
Emergency preparedness
Regulatory compliance
Strategic planning

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facilities Management
Building Operations
Contract Management
Preventive Maintenance
Health and Safety
Environmental Management
Financial Reporting
Procurement
Work-order Governance
Capital Projects
Asset Planning
Standard Operating Procedures
Key Performance Indicators
Risk Controls
Business Continuity
Innovation
Data Analytics
Regulatory Compliance
Stakeholder Management
Facility Managers
Maintenance Team Leads
Master Service Agreement
Quality Assurance
Commissioning
Energy Efficiency
Sustainability
Technical Services
Infrastructure
Portfolio Management

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