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Added 3 mins ago
IH
Executive Director | Clinical Operations
Interior Health Authority
Kamloops, BC
- Full-time
The Executive Director is a member of the Clinical Operations Leadership Team and is accountable to the Chief Operating Officer for the planning, delivery, and evaluation of clinical…
Added 3 mins ago
IH
Coordinator | Medical Administration
Interior Health Authority
Kelowna, BC
- Full-time
…Medical Administration to lead and support medical administrative services across Interior Health. The successful candidate will bring strong leadership, communication, and human resource…
Added 3 mins ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
…adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success, Professional Services, Support, Cloud Operations, and other OpenText…
Added 3 mins ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
…adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success, Professional Services, Support, Cloud Operations, and other OpenText…
Added 3 mins ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
…adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success, Professional Services, Support, Cloud Operations, and other OpenText…
Added 3 mins ago
GW
Senior Manager, Patent Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
Gowling WLG is seeking a Senior Manager, Patent Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership role…
Added 3 mins ago
GW
Senior Manager, Trademark Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
Gowling WLG is seeking a Senior Manager, Trademark Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership…
Added 18 mins ago
UO
Recruitment Sales Specialist
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Reports to the Director, Recruitment. Receives direction from the unit’s leadership team. Works closely with UBC Sauder’s Office of Student Academic Services, Hari B. Varshney Business…
Added 18 mins ago
Y
Development Coordinator
YWCA-Saskatoon
Corman Park No. 344, SK
- Full-time
Play a role in carrying out the YWCA gift stewardship plan and achieving fund development goals, working together with the Director of Development & Engagement and other team members
Added 33 mins ago
GO
Director, Workforce Development
Government of Manitoba
Winnipeg, MB
- Full-time
…highly skilled and motivated candidate to fill the position of Director, Workforce Development within the Policy & Planning Branch of Early Learning & Child…
Added 33 mins ago
GO
Senior Advisor, Unclaimed Decedent Services & Data Analytics
Government of Manitoba
Winnipeg, MB
- Full-time
The Senior Advisor, Unclaimed Decedent Services and Data Analytics provides strategic leadership, oversight, and expert advice for Manitoba’s unclaimed decedent services program, including…
Added 33 mins ago
CR
Maintenance Manager - 6 Month Contract
COGIR Real Estate
Mississauga, ON
- Full-time
Are you ready to roll up your sleeves and jump in with both feet? Is facilities management and building services your passion? Does motivating a team and delivering superior customer…
Added 33 mins ago
RH
Community Disability Worker: Monday to Friday Evenings
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Assist, support and encourage individuals to achieve their personal goals through the development of basic living and related skills, with a view to enhancing the individual’s confidence,…
Added 33 mins ago
RH
Community Disability Practitioner - Full Time Hours - TERM
Robin Hood Association
Sherwood Park, AB
- $22.04 to $25.99 CAD / hour
- Full-time
Assist, support and encourage individuals to achieve their personal goals through the development of basic living and related skills, with a view to enhancing the individual’s confidence,…
Added 33 mins ago
RH
Community Disability Practitioner - Full Time Evening Hours
Robin Hood Association
Sherwood Park, AB
- $22.04 to $25.99 CAD / hour
- Full-time
Assist, support and encourage individuals to achieve their personal goals through the development of basic living and related skills, with a view to enhancing the individual’s confidence,…
Added 33 mins ago
SP
Manager, Marketing
SURREY PLACE
ON
- Full-time
- Contract
Surrey Place is seeking a Manager, Marketing to drive awareness, enrolment and revenue for our programs and services. Reporting to the Director, Marketing & Communications, this role turns…
Added 33 mins ago
PC
People and Culture Manager - Full-Time
peoplecare communities
Waterloo, ON
- Full-time
…relations, talent management, workforce planning, leadership development, benefits, and…
Added 33 mins ago
VI
Development Manager, Institutional Grants
Vector Institute
Toronto, ON
- $64,400 to $80,500 CAD / year
- Full-time
The Vector Institute is building its resource development capacity to attract new funding and to establish a structured system for securing grants. Reporting to the Director, Strategic…
Added 33 mins ago
CC
Regional Manager
Compass Communities
Duncan, BC · West Kelowna, BC
- $80,000 to $90,000 CAD / year
…prioritizes residents’ needs, creating communities with better services, management, and…
Added 48 mins ago
LA
Office Assistant
Longboard Architectural Products
Abbotsford, BC
- Full-time
Reporting to the Director of People & Culture, the Office Assistant will be the first face and voice of Longboard for the guests, clients, and visitors who come through our doors. This role…
Added 1 hour ago
GO
Sr. Infrastructure Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
…Analyst positions within the Strategy and Professional Support Services Branch under Capital Project Planning and Delivery Division.The Senior Infrastructure Analyst leads and coordinates a…
Added 1 hour ago
GO
Senior Strategic Management Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Director, Program Reviews, the Senior Strategic Analyst will lead program reviews directed by Treasury Board and senior management in order to determine program…
Added 1 hour ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 1 hour ago
SP
Manager, Marketing
Surrey Place
Toronto, ON
- Full-time
Surrey Place is seeking a Manager, Marketing to drive awareness, enrolment and revenue for our programs and services. Reporting to the Director, Marketing & Communications, this role turns…
Added 1 hour ago
WB
Creative Operations & Governance Manager | Health & Wellness Space | Hybrid in North York | $70-88k + Bonus
White Bay
Toronto, ON · North York, ON
- Full-time
The Creative Operations & Governance Manager will help build and scale an international Creative Services operating model, establishing the workflows, governance, tools and decision-making…

BGIS

Operations Manager

Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title	Operations Manager
Reports To	Regional Director / Director of Operations
Direct Reports	Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned
Primary Accountability	Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications and Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development	✓ Financial and contract acumen
✓ Client and stakeholder management	✓ Risk management and safety leadership
✓ Operational excellence	✓ Project and asset planning
✓ Innovation and digital enablement	✓ Data-driven operational improvement
✓ Problem solving and decision making	✓ Continuous improvement and change management
✓ Clear communication and documentation	✓ Accountability and service focus

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More about this job

Responsibilities

The Operations Manager provides leadership and operational oversight across assigned facilities, ensuring safe, compliant, and efficient service delivery. They manage financial performance, contractual obligations, and lead teams to achieve service-level expectations and innovation objectives.

Requirements

Candidates must have a post-secondary degree or relevant professional designation and at least ten years of experience in facilities management. Strong knowledge of building systems, safety regulations, and financial reporting is required, along with the ability to travel between sites.

Skills

Facilities management
Operational oversight
Contract management
Financial controls
Safety compliance
Team leadership
Preventive maintenance
Risk management
Budgeting
Project management
Process improvement
Data analytics
Emergency preparedness
Regulatory compliance
Strategic planning

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facilities Management
Building Operations
Contract Management
Preventive Maintenance
Health and Safety
Environmental Management
Financial Reporting
Procurement
Work-order Governance
Capital Projects
Asset Planning
Standard Operating Procedures
Key Performance Indicators
Risk Controls
Business Continuity
Innovation
Data Analytics
Regulatory Compliance
Stakeholder Management
Facility Managers
Maintenance Team Leads
Master Service Agreement
Quality Assurance
Commissioning
Energy Efficiency
Sustainability
Technical Services
Infrastructure
Portfolio Management

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