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Added 8 mins ago
BR
Business Development Manager
Barney River
Toronto, ON
- Full-time
As we continue to grow our furnished suite business, we are looking for a results-driven Business Development Manager to build new corporate relationships, generate business opportunities,…
Added 9 mins ago
RH
Paid Social Specialist
Robert Half
Toronto, ON
- Contract
This is a hands-on role for someone who lives in the ad platforms and enjoys building, optimizing, and reporting on paid social campaigns. You'll work closely with internal teams and…
Added 9 mins ago
GT
AML Developer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $103 CAD / hour
- Contract
Reporting to the Senior Advanced Analytics Manager, the Data Scientist will be conducting all analytical activities related to FCRM transaction monitoring systems. The scope of the project…
Added 9 mins ago
SS
Adobe Site Reliability Engineer (SRE) – CDN & Web Performance
Staffmax Staffing & Recruiting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a highly skilled and proactive Adobe Site Reliability Engineer (SRE) specializing in CDN and Web Performance to join our client's dynamic team.
Added 11 mins ago
M
Administrative Coordinator
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…possesses the knowledge and expertise needed to transform a client’s bold vision into a feasible mission, thanks to a unique combination of experience, technical excellence, and a sense of…
Added 11 mins ago
A
Mechanical Technologist - Integration
AtkinsRéalis
Mississauga, ON
- Full-time
Reporting to the Manager of Retube Tooling – Common Tools, the Mechanical Technologist (Integration) would support Qinshan tooling scope. The candidate will be responsible for testing,…
Added 11 mins ago
C
Integrated Account Lead
CBC/Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.
Added 22 mins ago
FC
HSE Manager
Flatstone Construction
Saskatoon, SK
- Full-time
Reporting to the General Manager, the HSE Manager owns the design, implementation, and continuous improvement of Flatstone’s health, safety, and environmental (HSE) programs, ensuring…
Added 22 mins ago
EI
Construction Manager, Land Development
Egis in Canada
AB · Edmonton, AB
- $130,000 to $170,000 CAD / year
- Full-time
We are seeking an experienced Construction Manager to join our land development and civil infrastructure team in Edmonton, Alberta.
Added 22 mins ago
A
Director, Strategic Sourcing & Supplier Management
Aviso
Toronto, ON
- $135,000 to $160,000 CAD / year
- Full-time
Reporting to the VP, Enterprise Risk Management & Strategic Sourcing, the Director, Strategic Sourcing & Supplier Management is responsible for setting the strategic direction and advancing…
Added 22 mins ago
ON
Gestionnaire adjoint/Assistant Manager - Carrefour Angrignon
Old Navy
Montreal, QC
- Full-time
Appuyer des stratégies et des processus axés sur le client dans le but de produire des résultats, de stimuler les ventes du magasin et de maximiser l’efficacité et la productivité
Added 22 mins ago
EN
Finance Manager
Employment Network Canada Inc.
Regina, SK
- Full-time
As Finance Manager, your Leadership skills and Financial acumen will play a key role in the continued growth and success of our Client, a respected manufacturer and provider of specialized…
Added 22 mins ago
M
Manager, restaurant
McDonald's
Sainte-Marie, QC
- Full-time
Added 22 mins ago
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Manager, restaurant
McDonald's
Saint-Lambert-de-Lauzon, QC
- Full-time
Added 22 mins ago
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Restaurant assistant manager
Tim Hortons Québec
Parry Sound, ON
- Full-time
Added 24 mins ago
SS
Project Manager - Operations & Logistics
Summit Search Group
Toronto, ON · North York, ON
- $55,000 to $70,000 CAD / year
- Contract
My client is seeking an experienced and highly organized Operations Project Manager to join their team on a 12-month contract during an exciting period of growth. This role will support the…
Added 26 mins ago
UO
Pension & Benefits Advisor
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Benefits and Employment Services, the Pension and Benefits Advisor is primarily responsible for providing timely and critical support and advice to faculty and…
Added 41 mins ago
Project Coordinator - Senior
Backwoods Energy Services
Edmonton, AB
Reports To: Project Manager / Senior Project Manager
Added 41 mins ago
B
Manager, Operations and Support, Private Wealth
BMO
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- Full-time
The Manager, Operations Support leads the Support Professional team responsible for delivering high-quality operational and administrative support to Private Banking professionals and…
Added 41 mins ago
B
Operations Manager
BGIS
Edmonton, AB
- Full-time
The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery…
Added 55 mins ago
RE
Project Manager
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Sherwood Park, AB
- Full-time
Rally Engineering Inc (“Rally”) is seeking an experienced Project Manager with a strong process or mechanical engineering background to lead EPC projects from design to completion. This…
Added 55 mins ago
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- $95 to $102 CAD / hour
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Our client, is seeking an experienced Senior Project Manager to lead complex technology and business transformation initiatives within the Supply Chain Management environment.
Added 55 mins ago
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Added 55 mins ago
I
Sales Account Manager
InfinitDrones
Woodbridge, ON
- Full-time
We are seeking a motivated and customer-focused Sales Account Manager to develop new business opportunities, manage customer accounts, and drive sales growth. The successful candidate will…
Added 55 mins ago
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Food Service Director
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Kingston, ON
- $65,000 to $75,000 CAD / year
- Full-time
…in future leadership opportunities within our organization. Reporting to a District Manager, Food Service Directors play a critical role in overseeing dining operations, client…

BGIS

Operations Manager

Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title	Operations Manager
Reports To	Regional Director / Director of Operations
Direct Reports	Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned
Primary Accountability	Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications and Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development	✓ Financial and contract acumen
✓ Client and stakeholder management	✓ Risk management and safety leadership
✓ Operational excellence	✓ Project and asset planning
✓ Innovation and digital enablement	✓ Data-driven operational improvement
✓ Problem solving and decision making	✓ Continuous improvement and change management
✓ Clear communication and documentation	✓ Accountability and service focus

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More about this job

Responsibilities

The Operations Manager provides leadership and operational oversight across assigned facilities, ensuring safe, compliant, and efficient service delivery. They manage financial performance, contractual obligations, and lead teams to achieve service-level expectations and innovation objectives.

Requirements

Candidates must have a post-secondary degree or relevant professional designation and at least ten years of experience in facilities management. Strong knowledge of building systems, safety regulations, and financial reporting is required, along with the ability to travel between sites.

Skills

Facilities management
Operational oversight
Contract management
Financial controls
Safety compliance
Team leadership
Preventive maintenance
Risk management
Budgeting
Project management
Process improvement
Data analytics
Emergency preparedness
Regulatory compliance
Strategic planning

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facilities Management
Building Operations
Contract Management
Preventive Maintenance
Health and Safety
Environmental Management
Financial Reporting
Procurement
Work-order Governance
Capital Projects
Asset Planning
Standard Operating Procedures
Key Performance Indicators
Risk Controls
Business Continuity
Innovation
Data Analytics
Regulatory Compliance
Stakeholder Management
Facility Managers
Maintenance Team Leads
Master Service Agreement
Quality Assurance
Commissioning
Energy Efficiency
Sustainability
Technical Services
Infrastructure
Portfolio Management

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