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Added 22 mins ago
SS
Director of Operations, Healthcare Security - Vancouver Coastal Health
Securiguard Services Ltd.
Burnaby, BC
- Full-time
Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
Added 1 hour ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Maintain governance artifacts, status reporting, financial tracking, and portfolio information within approved tools (e.g., Planview).
Added 1 hour ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Maintain governance artifacts, status reporting, financial tracking, and portfolio information within approved tools (e.g., Planview).
Added 1 hour ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Maintain governance artifacts, status reporting, financial tracking, and portfolio information within approved tools (e.g., Planview).
Added 2 hours ago
WI
Senior Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
Direct end‑to‑end archaeological projects - including scope development, field strategies, reporting, and regulatory submissions.
Added 2 hours ago
WI
Senior Archaeologist
WSP in Canada
Burlington, ON
- Full-time
Direct end‑to‑end archaeological projects - including scope development, field strategies, reporting, and regulatory submissions.
Added 2 hours ago
SD
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Manager/Field Case Manager for a designated territory, dependent on the program. The superior
Added 2 hours ago
PC
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
Lead or participate in organizational diagnostics on financial processes, financial consolidation, planning, budgeting, forecasting, management reporting and dashboard
Added 2 hours ago
Housekeeping Leader
Wickaninnish Inn
Tofino, BC
With the Housekeeping Manager create, record and manage the annual budget for the Housekeeping Department. Maintain financial records and prepare budgets, payroll and team members schedules.
Added 2 hours ago
Income Support Director
Bearspaw First Nation
Stoney 142, 143, 144, AB · Mînî Thnî,, AB
…Bearspaw First Nation's Income Support Program. As the on-site manager, the Director oversees all program operations, activities, budgets, and service delivery related to social assistance,…
Added 2 hours ago
XT
Senior Account Manager
XI Technologies Inc
Calgary, AB
- Full-time
At XI Technologies, the Senior Account Manager is a customer-centric and detail-oriented sales professional who is knowledgeable about this region's ever-changing energy industry. This…
Added 2 hours ago
RE
Senior Drilling & Completions Engineer
Rubellite Energy
AB · Calgary, Alberta
- Full-time
Reporting to the VP Corporate and Engineering Services, this role is part of the team which is
Added 2 hours ago
MF
Finance Manager
Malvern Family Resource Centre
Toronto, ON
- $65,000 to $85,000 CAD / year
- Contract
Support improvements to accounting systems, financial processes, and reporting tools.
Added 3 hours ago
FD
Billing Coordinator - Acton, ON - Fulltime, Permanent
Fraser Direct
Acton, ON
- Full-time
As our Billing Coordinator, you’ll play an important role in keeping our financial operations accurate, timely, and running smoothly. This is a hands-on, detail-focused role in a busy…
Added 3 hours ago
Associate Portfolio Manager | Ongoing Opportunities
Sonance Wealth Partners
Ottawa, ON · Edmonton, AB · Lethbridge, AB
We welcome expressions of interest from early-career investment professionals seeking future Associate Portfolio Manager opportunities across Sonance Financial’s Partner Groups. This is an…
Added 3 hours ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Shelburne, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 3 hours ago
MI
Fund Accounting Manager- Private Markets
MUFG Investor Services
Toronto, ON
- $90,000 to $132,000 CAD / year
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
Added 4 hours ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Reporting to the General Manager, you will lead the development and implementation of integrated solutions across the organization to improve connectivity, strengthen the customer…
Added 4 hours ago
LC
Pharmacy Manager, Hourly Full Time Day
Loblaw Companies Limited
Calgary, AB
- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 4 hours ago
LC
Pharmacy Manager, Hourly Part Time Day
Loblaw Companies Limited
Barrie, ON
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 4 hours ago
LC
Pharmacy Manager, Hourly Part Time Day
Loblaw Companies Limited
Red Deer, AB
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 4 hours ago
LC
Pharmacy Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Victoria, BC
- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 4 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Kamloops, BC
- Full-time
Investigates incidents of financial and physical shrink and communicates findings to Store Leadership. For internal investigations, escalates information to the Market Loss Prevention…
Added 4 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Kamloops, BC
- Full-time
Investigates incidents of financial and physical shrink and communicates findings to Store Leadership. For internal investigations, escalates information to the Market Loss Prevention…
Added 4 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Kamloops, BC
- Full-time
Investigates incidents of financial and physical shrink and communicates findings to Store Leadership. For internal investigations, escalates information to the Market Loss Prevention…

BGIS

Operations Manager

Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title	Operations Manager
Reports To	Regional Director / Director of Operations
Direct Reports	Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned
Primary Accountability	Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications and Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development	✓ Financial and contract acumen
✓ Client and stakeholder management	✓ Risk management and safety leadership
✓ Operational excellence	✓ Project and asset planning
✓ Innovation and digital enablement	✓ Data-driven operational improvement
✓ Problem solving and decision making	✓ Continuous improvement and change management
✓ Clear communication and documentation	✓ Accountability and service focus

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More about this job

Responsibilities

The Operations Manager provides leadership and operational oversight across assigned facilities, ensuring safe, compliant, and efficient service delivery. They manage financial performance, contractual obligations, and lead teams to achieve service-level expectations and innovation objectives.

Requirements

Candidates must have a post-secondary degree or relevant professional designation and at least ten years of experience in facilities management. Strong knowledge of building systems, safety regulations, and financial reporting is required, along with the ability to travel between sites.

Skills

Facilities management
Operational oversight
Contract management
Financial controls
Safety compliance
Team leadership
Preventive maintenance
Risk management
Budgeting
Project management
Process improvement
Data analytics
Emergency preparedness
Regulatory compliance
Strategic planning

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facilities Management
Building Operations
Contract Management
Preventive Maintenance
Health and Safety
Environmental Management
Financial Reporting
Procurement
Work-order Governance
Capital Projects
Asset Planning
Standard Operating Procedures
Key Performance Indicators
Risk Controls
Business Continuity
Innovation
Data Analytics
Regulatory Compliance
Stakeholder Management
Facility Managers
Maintenance Team Leads
Master Service Agreement
Quality Assurance
Commissioning
Energy Efficiency
Sustainability
Technical Services
Infrastructure
Portfolio Management

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