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Added 1 min ago
MG
Import Transportation Supervisor
Mohawk Global Logistics Corp
Mississauga, ON · Toronto, ON
- $70,000 to $85,000 CAD / year
The Import Transportation Supervisor is responsible for leading the day-to-day execution, performance, and development of an import transportation team. This role owns operational…
Added 1 min ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Escalate team member issues to direct manager.
Added 1 min ago
Capital Project Risk Management Specialist
Infrastructure Ontario
Toronto, ON
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and…
Added 1 min ago
Property Manager
Realstar
Côte-Saint-Luc, QC
Realstar is seeking a Property Manager who will oversee the property’s performance by maximizing profitability and maintaining standards within operational and budgetary objectives. The…
Added 1 min ago
Key Account Manager (Builder Markets)
Reliance Home Comfort
Burlington, ON
By joining Reliance as a Key Account Manager (Builder Markets), you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth…
Added 1 min ago
Project Engineering Manager - Brossard
Schneider Electric
Brossard, QC
As a member of the site’s cross-functional leadership team, you will work closely with Global Supply Chain, Middle Office, and commercial teams to turn customer needs into practical…
Added 1 min ago
EC
Intermediate Electrical Technologist
EnGlobe Corp.
Dartmouth, NS
- Full-time
Demonstrate a commitment to health and safety leadership by following and promoting Englobe's Health & Safety policies, procedures, and safe work practices;
Added 1 min ago
EC
Senior Electrical Engineer
EnGlobe Corp.
Dartmouth, NS
- Full-time
We are seeking a Senior Electrical Engineer to provide technical leadership, project oversight, and client support for a diverse portfolio of building and infrastructure projects.
Added 1 min ago
AM
Sr. Manager - RTL Design Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
We are seeking a highly motivated Silicon RTL Design Manager to join the Security IP (SECIP) Design team. The team is responsible for the architecture, design, implementation, and…
Added 1 min ago
AM
Program Manager
Advanced Micro Devices, Inc
Ottawa, ON
- Full-time
We are looking for an adaptive, self-motivated Program Manager to join our growing team. As a key contributor, you will be part of a leading team to drive and improve AMD's abilities to…
Added 1 min ago
Patient Care Coordinator - Registered Nurse - Rehab Units - Queens Park Care Centre
Fraser Health
New Westminster, BC
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives;…
Added 1 min ago
PA
Supervisor, Ramp - Toronto (YTZ)
Porter Airlines Inc.
Toronto, ON
- Full-time
Works closely with Manager, Learning and Development and People & Culture to proactively manage all aspects of team member resources to maintain the trained headcount needed to support…
Added 1 min ago
PA
Specialist, Inflight Regulatory & Standards
Porter Airlines Inc.
Mississauga, ON
- Full-time
…Specialist works closely with Brand and Service, Training and Development, and Safety to ensure that regulatory and procedural changes are accurately reflected across all crew-facing…
Added 1 min ago
K
Senior Consultant, Transaction Services
KPMG
Calgary, AB · Winnipeg, MB
- Full-time
Undertake smaller assignments or assist on larger assignments reporting to a manager, senior manager, or a partner, and working on engagement teams with senior client executives, attorneys,…
Added 16 mins ago
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IT Sales Manager
Solidy | Software Development Company
BC
- Full-time
The IT Sales Manager is responsible for managing the entire sales lifecycle, which includes: prospecting new leads, qualifying new sales opportunities, performing onsite presentations to…
Added 16 mins ago
CL
Store Manager
Chatters Limited Partnerships
Guelph, ON
- $50,000 CAD / year
- Contract
We are looking for a Store Manager at our Stone Road Mall, Guelph Retail Salon!
Added 31 mins ago
P
Supply Chain Manager
Pontosense
Toronto, ON
- Full-time
Direct access to the leadership team. No layers.
Added 31 mins ago
P
Manager, Customer Support
Pontosense
Toronto, ON
- Full-time
Direct access to the leadership team. No layers.
Added 31 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Added 31 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
Step into your leadership journey by shaping the future of EMCO Corporation through bold leadership, strategic vision, and meaningful impact. Collaborate with world-class leaders, drive…
Added 31 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
Step into your leadership journey by shaping the future of EMCO Corporation through bold leadership, strategic vision, and meaningful impact. Collaborate with world-class leaders, drive…
Added 31 mins ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 31 mins ago
SC
Swiss Chalet - Manager, Guest Experience (Carling Ave.)
Swiss Chalet
Ottawa, ON
- Full-time
Swiss Chalet is hiring a Manager, Guest Experience at our Ottawa (Carling Ave.) location!
Added 31 mins ago
Store Manager
Sherwin-Williams
Chatham-Kent, ON · Chatham, ON
The Store Manager is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. This includes managing all aspects of store operations,…
Added 31 mins ago
Advisor, Emergency Management
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Leadership: Takes a lead role in developing and implementing innovative and practical approaches to Emergency Management program initiatives including RECC, REMP maintenance, emergency…

BGIS

Operations Manager

Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title	Operations Manager
Reports To	Regional Director / Director of Operations
Direct Reports	Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned
Primary Accountability	Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications and Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development	✓ Financial and contract acumen
✓ Client and stakeholder management	✓ Risk management and safety leadership
✓ Operational excellence	✓ Project and asset planning
✓ Innovation and digital enablement	✓ Data-driven operational improvement
✓ Problem solving and decision making	✓ Continuous improvement and change management
✓ Clear communication and documentation	✓ Accountability and service focus

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More about this job

Responsibilities

The Operations Manager provides leadership and operational oversight across assigned facilities, ensuring safe, compliant, and efficient service delivery. They manage financial performance, contractual obligations, and lead teams to achieve service-level expectations and innovation objectives.

Requirements

Candidates must have a post-secondary degree or relevant professional designation and at least ten years of experience in facilities management. Strong knowledge of building systems, safety regulations, and financial reporting is required, along with the ability to travel between sites.

Skills

Facilities management
Operational oversight
Contract management
Financial controls
Safety compliance
Team leadership
Preventive maintenance
Risk management
Budgeting
Project management
Process improvement
Data analytics
Emergency preparedness
Regulatory compliance
Strategic planning

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facilities Management
Building Operations
Contract Management
Preventive Maintenance
Health and Safety
Environmental Management
Financial Reporting
Procurement
Work-order Governance
Capital Projects
Asset Planning
Standard Operating Procedures
Key Performance Indicators
Risk Controls
Business Continuity
Innovation
Data Analytics
Regulatory Compliance
Stakeholder Management
Facility Managers
Maintenance Team Leads
Master Service Agreement
Quality Assurance
Commissioning
Energy Efficiency
Sustainability
Technical Services
Infrastructure
Portfolio Management

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