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Added 11 mins ago
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Senior FP&A Analyst
Stella-Jones
Montreal, QC
- Full-time
…in Montreal, the Senior FP&A Analyst will report to the FP&A Manager and support the Wood Utility Products…
Added 13 mins ago
C
Advisor, Procurement Governance and Systems
Cogeco
Montreal, QC
- Full-time
Reporting to the Manager, Governance and Analytics, the Advisor, Procurement Governance and Systems has critical responsibilities for strengthening our procurement framework across North…
Added 13 mins ago
CH
Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Develops and guides technology improvements and automation in BCP, DR and simulation exercises.
Added 13 mins ago
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Advisor IT Data Network Operations & Support
Enbridge
Toronto, ON · North York
- Full-time
…LAN/WAN/Wi-Fi environments while supporting network operations, automation, projects, and the Pre-Production Network Lab. You will also contribute to technology validation, proof-of-concept…
Added 41 mins ago
SM
Senior Payroll Specialist
Surerus Murphy Joint Venture
Calgary, AB
- Full-time
Utilize technology and automation tools to improve payroll accuracy and efficiency.
Added 43 mins ago
Senior FP&A Analyst
Stella-Jones
Montreal, QC
…in Montreal, the Senior FP&A Analyst will report to the FP&A Manager and support the Wood Utility Products…
Added 59 mins ago
ES
Senior Accountant
EnerStar Solutions
Medicine Hat, AB
- Full-time
Assist the Director, Manager, and CFO in completing day-to-day accounting functions.
Added 59 mins ago
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Technical Operations Manager
Sokin
Toronto, ON
- $100,000 to $130,000 USD / year
- Full-time
We are seeking a hands-on Technical Operations Manager to own and mature core TechOps capabilities across security, endpoint management, identity, networking, operational resilience and…
Added 59 mins ago
Marketing Manager, Growth
Global Traffic Group
St. Albert, AB
As the Marketing Manager, Growth, you will lead marketing for GTG’s expansion into new markets, beginning with priority states in the United States. Reporting to the COO, you’ll work…
Added 59 mins ago
T
Proposals Engineering Delivery Manager
Thales
Ottawa, ON
- Full-time
We have a current vacancy for a Proposals Engineering Delivery Manager (EDM) who is responsible and accountable for the estimating of the assigned work package, how it feeds into the…
Added 59 mins ago
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Information Security Specialist - Risk Management Transformation
TD
Toronto, ON
- Full-time
…sound judgment, analysis, metrics, key risk indicators (KRIs), automation, and evidence-based approaches to identify gaps, recommend solutions, and improve risk-informed…
Added 59 mins ago
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Application Development Senior Manager - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to…
Added 59 mins ago
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Senior Manager, Data Engineer, Applied AI Data Ingestion & Integration
BMO
Toronto, ON · FCP
- Full-time
…operationalize data for AI and analytics workloads. As a Senior Manager within the (DII) Team, you will play a key role in enabling BMO's AI and advanced analytics capabilities by…
Added 59 mins ago
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Technical Product Manager – Aviation Maintenance Data
Boeing
Vancouver, BC · Richmond, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking a Technical Product Manager reporting to the Senior Manager of the Schedule Reliability Portfolio working out of the Richmond, British Columbia office.
Added 1 hour ago
AI
Senior Site Reliability Engineer - AEM - Content Delivery Network
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Run smoke testing of dependent interfaces on every change and maintain the automation packs that do it.
Added 1 hour ago
PL
Manager, Corporate Actuarial (FCIA/FSA), Actuarial Analytics & Insights
Pacific Life
Toronto, ON
- Full-time
…relevant experience to join the Corporate Actuarial function as a Manager, focusing on local reporting bases for the Savings & Retirement (S&R)…
Added 1 hour ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
…expertise in public key infrastructure (PKI), cloud security, automation, and the operation of critical platforms.Your…
Added 1 hour ago
BG
CR-T-75 / Maintenance Technician
BMW Group
Goodwood, ON
- Full-time
Diagnosing faults, driving continuous improvement and working with advanced automation technologies.
Added 1 hour ago
BH
Compliance Project Manager
BC Hydro
Burnaby, BC
- Temporary
Project Manager (Compliance Program Solutions & Analytics)
Added 1 hour ago
J
New Product Introduction Program Manager
Jetson
North Vancouver, BC
- $165,000 to $205,000 CAD / year
- Full-time
We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated…
Added 1 hour ago
SI
Gestionnaire de projet - Préparation opérationnelle (ORP) / Operational Readiness Project Manager
Systemex Industries Conseils
Montreal, QC
- Full-time
Systemex Automation (SA) – Nous concevons et livrons des solutions innovantes en automatisation, robotique, systèmes de contrôle, fabrication numérique et automatisation d'entrepôts,…
Added 1 hour ago
PL
Treasury Analyst
Pacific Life
Toronto, ON
- Full-time
…support strategic projects. This role will report to the Treasury Manager within the PL Re Financial Management & Treasury…
Added 1 hour ago
CP
Financial Analyst - External Reporting
Canada Packers Inc.
Mississauga, ON
- Full-time
Reporting to the Manager, External Reporting, the Finance Analyst supports the preparation of the Company’s consolidated financial statements under IFRS and its continuous disclosure…
Added 1 hour ago
Manager, Claims Optimization
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
The Manager, Claims Optimization provides leadership and strategic oversight for Claims transformation, AI enablement, automation, and continuous improvement initiatives.
Added 1 hour ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
Reporting to the Director, Analytics and BI - Deposits & Investments within Canadian Banking, the Sr. Manager, Analytics and BI – Investments provides strategic analytical, modelling, and…

BGIS

Operations Manager

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

JOB DESCRIPTION

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title Operations Manager

Reports To Regional Director / Director of Operations

Direct Reports Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned

Primary Accountability Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications And Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development ✓ Financial and contract acumen

✓ Client and stakeholder management ✓ Risk management and safety leadership

✓ Operational excellence ✓ Project and asset planning

✓ Innovation and digital enablement ✓ Data-driven operational improvement

✓ Problem solving and decision making ✓ Continuous improvement and change management

✓ Clear communication and documentation ✓ Accountability and service focus

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More about this job

Responsibilities

Lead facility managers and operational teams across assigned facilities and portfolios, ensuring safe, compliant, reliable, and client-focused service delivery while meeting contractual, financial, and performance targets. Oversee operational and financial performance, safety and environmental compliance, client relationships, projects, reporting, and continuous improvement initiatives.

Requirements

Requires at least ten years of facilities management experience, including leadership of multi-site operations, teams, budgets, client relationships, contractors, and service obligations. A post-secondary degree, FMA or RPA designation, IFMA designation, or equivalent experience in facilities management, engineering, building operations, business administration, or a related field is cited; knowledge of building systems, safety and environmental compliance, CMMS, procurement, and financial reporting is also expected.

Skills

Leadership And People Development
Facilities Management
Building Operations
Contract Management
Financial Management
Client And Stakeholder Management
Risk Management
Safety Compliance
Preventive Maintenance
Project And Asset Planning
Contractor Governance
Incident Coordination
Innovation And Technology Adoption
Continuous Improvement
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Building Operations
Contract Management
Master Service Agreement
Key Performance Indicators
Service-Level Agreements
Preventive Maintenance
Work-Order Management
Procurement
Financial Reporting
Operating Budgets
Forecasting
Health And Safety
Environmental Compliance
Hazardous-Material Management
Emergency Preparedness
Business Continuity
Contractor Governance
Project Management
Asset Planning
Commissioning
Data Analytics
Dashboards
Mobile Tools
Automation
Digital Work-Order Practices
FMA
RPA

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