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Added 3 mins ago
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Manager, Project Development - Mining and Metals Saskatoon
Allnorth Consultants Limited
Saskatoon, SK
- Full-time
Define practical scopes for brownfield projects and build trusted client relationships by delivering solutions that work in the field. Lead projects from early studies through detailed…
Added 3 mins ago
DC
Asset Management Specialist
Dillon Consulting Limited
Toronto, ON · Hamilton, ON · Kingston, ON · Oakville, ON · North York, ON
- Full-time
…civil engineering design and asset management, turning complex client data into structured, predictive asset databases while supporting the design of municipal…
Added 3 mins ago
DC
Asset Management Specialist
Dillon Consulting Limited
Winnipeg, MB
- Full-time
…civil engineering design and asset management, turning complex client data into structured, predictive asset databases while supporting the design of municipal…
Added 3 mins ago
VC
Licensed Practical Nurse (LPN) - Hospitalist Medicine
Vancouver Coastal Health
Vancouver, BC
- $32.84 to $41.35 CAD / hour
- Full-time
Practices within the context of a client and family centred care model and in accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice for Licensed…
Added 3 mins ago
VC
Social Worker (MSW) - Tertiary Mental Health Intensive Rehabilitation
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Temporary
Within the context of a client and family centred Recovery model and in accordance with the vision and values of the organization, this position is responsible for providing advanced…
Added 3 mins ago
VC
Coordinator, Volunteer Resources
Vancouver Coastal Health
Richmond, BC
- $33.83 CAD / hour
- Full-time
Within the context of a client and family centered care model and in accordance with established vision and values of the organization, this position collaborates with the general public,…
Added 3 mins ago
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Director, Risk Management - Nuclear Projects
Turner & Townsend
Toronto, ON
- Full-time
Join one of Canada's most significant nuclear infrastructure programs. As Risk Director, you will establish and lead the risk management function for a multi-billion-dollar nuclear project…
Added 3 mins ago
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HVAC Services Account Manager
trane technologies
Winnipeg, MB
- Full-time
Take a consultative selling approach to pursue new business and grow existing account relationships by focusing on long-term relationships and addressing client needs.
Added 17 mins ago
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Commercial Finance Business Partner
Tundra Technical Solutions
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
Reporting to the Chief Financial Officer, the Commercial Finance Business Partner will establish and lead a centralized Pricing Desk within Finance to improve pricing consistency, manage…
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Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON
- Full-time
Lead product discovery and prioritization by integrating client research, analytics, market intelligence, business objectives, and technical considerations into actionable product…
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Internal Audit Manager
Insight Global
Toronto, ON
- $55 to $68 CAD / hour
- Contract
Insight Global is seeking experienced AML Internal Audit professionals to support a major financial services client in Toronto. We are building a team of both Senior Consultants and…
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Information Security Analyst II - Asset Assessment & Governance
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 17 mins ago
CC
Testing and Commissioning Lead - Traction Power
Colas Canada Inc.
Edmonton, AB
- Contract
The Testing and Commissioning Lead - Traction Power will be a key member of the Rail and Systems team, reporting to the Testing and Commissioning Manager, and supporting the day-to-day…
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Seasonal Product Operations Lead | HALIFAC SHOPPING CENTRE
lululemon
Halifax, NS
- Full-time
The Product Operations Lead is a part of the store leadership team responsible for executing on the store product strategy, including product operations and inventory management. They are…
Added 17 mins ago
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IT Project Manager (Infrastructure & Cybersecurity)
Akkodis
Mississauga, ON
- Full-time
Our client is a global leader in the food manufacturing industry, operating across multiple countries and supporting a large, complex technology landscape that enables critical business…
Added 17 mins ago
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Business Development Manager
Everclean Facility Services
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
…genuinely loves the thrill of turning a cold prospect into a loyal client - we need to…
Added 17 mins ago
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Partenaire marketing B2B - B2B Marketing Partner
Excelpro
Montreal, QC
- Full-time
de 5 à 8 ans d’expérience en marketing B2B et une formation pertinente en marketing, communication ou administration;
Added 17 mins ago
SC
Manager, Infrastructure Operations
Sheridan College
Oakville, ON
- Full-time
The team, led by this position, is accountable for the design, development, operations and escalated support of all of the College's enterprise and client computing infrastructure.
Added 17 mins ago
TS
Project Director
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Strong local market network in Calgary and proven experience in business development and client relationship management - a proven track record (beyond proposal involvement)
Added 17 mins ago
TS
Director, Commercial Property Management
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Our client, an established real estate organization is seeking a Director, Commercial Property Management to provide strategic leadership and operational oversight across a substantial…
Added 18 mins ago
Global product Marketing Manager
PayByPhone
Vancouver, BC
Working collaboratively across the organization, being a key part of the marketing and product teams, as well as regular contact with customer experience, sales and client teams
Added 18 mins ago
Demand Generation Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
As a Demand Generation Manager, you’ll lead demand generation efforts across Westland’s brands, product lines, and provincial markets. You’ll connect paid media, marketing automation,…
Added 18 mins ago
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Représentant(e) des ventes- Grands comptes (CHASSEUR)/Senior Sales Representative, Up Market Accounts (Hunter)
ADP
Montreal, QC
- Full-time
Minimum de 5 ans d’expérience en ventes B2B, idéalement dans un rôle de chasseur ou de développement de nouvelles affaires
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Technical Implementation Manager
SuiteSpot
Remote, Canada
- Full-time
- Remote
Client Onboarding: Manage the technical implementation process for new customers, from kickoff to go-live. Autonomously lead the end-to-end onboarding and project management for…
Added 18 mins ago
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Senior Accountant - Assurance Lead | Leadership Opportunity | Flexible Scheduling
Pivotal LLP
AB · Red Deer County, Alberta
- Full-time
The Senior Accountant plays a key role in delivering assurance, accounting, tax, and advisory services to a diverse client base. This position is ideal for a motivated CPA or CPA candidate…

BGIS

Operations Manager

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

JOB DESCRIPTION

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title Operations Manager

Reports To Regional Director / Director of Operations

Direct Reports Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned

Primary Accountability Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications And Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development ✓ Financial and contract acumen

✓ Client and stakeholder management ✓ Risk management and safety leadership

✓ Operational excellence ✓ Project and asset planning

✓ Innovation and digital enablement ✓ Data-driven operational improvement

✓ Problem solving and decision making ✓ Continuous improvement and change management

✓ Clear communication and documentation ✓ Accountability and service focus

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More about this job

Responsibilities

Lead facility managers and operational teams across assigned facilities and portfolios, ensuring safe, compliant, reliable, and client-focused service delivery while meeting contractual, financial, and performance targets. Oversee operational and financial performance, safety and environmental compliance, client relationships, projects, reporting, and continuous improvement initiatives.

Requirements

Requires at least ten years of facilities management experience, including leadership of multi-site operations, teams, budgets, client relationships, contractors, and service obligations. A post-secondary degree, FMA or RPA designation, IFMA designation, or equivalent experience in facilities management, engineering, building operations, business administration, or a related field is cited; knowledge of building systems, safety and environmental compliance, CMMS, procurement, and financial reporting is also expected.

Skills

Leadership And People Development
Facilities Management
Building Operations
Contract Management
Financial Management
Client And Stakeholder Management
Risk Management
Safety Compliance
Preventive Maintenance
Project And Asset Planning
Contractor Governance
Incident Coordination
Innovation And Technology Adoption
Continuous Improvement
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Building Operations
Contract Management
Master Service Agreement
Key Performance Indicators
Service-Level Agreements
Preventive Maintenance
Work-Order Management
Procurement
Financial Reporting
Operating Budgets
Forecasting
Health And Safety
Environmental Compliance
Hazardous-Material Management
Emergency Preparedness
Business Continuity
Contractor Governance
Project Management
Asset Planning
Commissioning
Data Analytics
Dashboards
Mobile Tools
Automation
Digital Work-Order Practices
FMA
RPA

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