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Added 26 mins ago
Senior Corporate Marketing & Communications Specialist
Century Group
New Westminster, BC
Working closely with the Director, Corporate Marketing & Communications, this role supports a diverse portfolio spanning corporate, construction, hospitality and property management. This…
Added 26 mins ago
ECH - Manager, Marketing (12-Month Contract)
The Employee Experience Team
Vaughan, ON
Empire Homes is seeking a Marketing Manger! Under the direction of the Senior Director, Marketing, you will be responsible for playing a crucial role in driving the company’s growth through…
Added 41 mins ago
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Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
The Director & Assistant Market Leader supports the organization’s growth objectives by enhancing profitability, market share and loyalty of the assigned Private Wealth branch / market with…
Added 41 mins ago
B
Workplace Solutions Manager
BGIS
Toronto, ON
- Full-time
…management, workplace planning, drawing management, interior design activities, and workplace change initiatives. The position also provides day-to-day functional oversight across Workplace…
Added 2 hours ago
EC
Technical Director, Geotechnical
EnGlobe Corp.
Toronto, ON · Etobicoke, Ontario
- Full-time
Provide expert support to project teams during design, construction, risk management, and dispute resolution activities;
Added 2 hours ago
Advisor, Emergency Management
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Area management: Assists the Director, Emergency Management with Emergency Management program service delivery. Provides direct involvement in daily RECC operations, maintenance of the…
Added 3 hours ago
SS
Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
The role reports to the Senior Director, Total Rewards and Systems and is required to be in the Toronto, Ontario office a minimum of 4 days a week.
Added 3 hours ago
TS
Early Childhood Educator - On Call
Tiny Scholars Playschool
BC · British Columbia, Canada
- Full-time
Design and implement daily play-based invitations that align with developmental milestones and individual interests using the Monthly Play Invitations.
Added 3 hours ago
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Director, Value Creation Private Markets
OPTrust
Toronto, ON
- Full-time
The Director, Value Creation will lead the modernization of Private Markets investment workflows and drive AI-enabled value creation across the portfolio. This role combines expertise in…
Added 3 hours ago
FC
Director, Product Strategy and Commercialization
Fidelity Canada
Mississauga, ON
- Full-time
The Director, Product Strategy and Commercialization will lead the commercial strategy for Fidelity’s digital investing platform, ensuring the Investly product roadmap, go-to-market…
Added 4 hours ago
CB
Civil Project Manager
CapWest Build
Vancouver, BC
- Full-time
Support the Director in developing operational strategies, resource plans, and best practices for civil project delivery.
Added 4 hours ago
C
AI Lead Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
Reporting to the Director of Software Architecture and Contract Management, you will be responsible for establishing, leading and contributing to the AI Architecture evolution and…
Added 4 hours ago
SE
Manager, DtC (Retail/Ecomm) Data Analytics
Samsung Electronics
Mississauga, ON
- Full-time
The Manager, DtC Data Analytics reports to the Director, DtC Strategy & Planning and plays a pivotal role in driving data-driven decision-making for the Omnichannel (eStore and SES stores)…
Added 4 hours ago
O
Managing Director, Value Creation Private Markets
OPTrust
Toronto, ON
- Full-time
…value creation at the portfolio company-level. The Managing Director, Value Creation will also oversee the design and implementation of internal operating infrastructure and best practices…
Added 4 hours ago
Traffic Engineer (East), Pacific Link (Contract)
Trans Mountain
Calgary, AB
Design temporary traffic control plans for road crossings, detours, lane closures, flagging operations, access roads, staging and laydown areas, and others as business needs require.
Added 4 hours ago
Traffic Engineer (West), Pacific Link (Contract)
Trans Mountain
Calgary, AB
Design temporary traffic control plans for road crossings, detours, lane closures, flagging operations, access roads, staging and laydown areas, and others as business needs require.
Added 5 hours ago
TM
Project Manager, Facilities, Pacific Link (Contract) - Delta, BC
Trans Mountain
Burnaby, BC
- Contract
…stations and terminals, while working closely with the Project Director and a multidisciplinary team of internal resources and external consultants. The successful candidate will…
Added 5 hours ago
OI
IS Business Analyst – City of Vernon
Okanagan Indian Band
Vernon, BC
- Full-time
…City’s digital transformation efforts through the analysis, design, implementation, and continuous improvement of enterprise business solutions. Working closely with stakeholders across the…
Added 5 hours ago
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Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
…President, Strategy, Quality, Risk and Communications, the Director, Communications and Engagement – Redevelopment Projects provides strategic direction for all communications, interest…
Added 6 hours ago
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Senior Financial Analyst - Internal Controls
Bitfarms
Brossard, QC
- Full-time
The Senior Financial Analyst, Internal Controls will join Keel's Internal Controls team, reporting directly to the Director of Internal Controls, within the Finance department. The team is…
Added 6 hours ago
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Applications Engineering Manager, Nuclear
ATS Industrial Automation
Cambridge, ON
- Full-time
…customers. With 1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation.…
Added 6 hours ago
C
Learning & AI Enablement Associate (6-Month Contract)
ChangeMakers
Toronto, ON
- Contract
…about how it changes the way people learn. Reporting to the Director of Learning and Development, you’ll explore new approaches to learning, experiment with AI and digital tools, and turn…
Added 6 hours ago
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Emerging Niche Sales- Retail, CPG and Manufacturing
Virtusa
Toronto, ON
- Full-time
…enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to…
Added 6 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 6 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…

BGIS

Operations Manager

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

JOB DESCRIPTION

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title Operations Manager

Reports To Regional Director / Director of Operations

Direct Reports Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned

Primary Accountability Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications And Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development ✓ Financial and contract acumen

✓ Client and stakeholder management ✓ Risk management and safety leadership

✓ Operational excellence ✓ Project and asset planning

✓ Innovation and digital enablement ✓ Data-driven operational improvement

✓ Problem solving and decision making ✓ Continuous improvement and change management

✓ Clear communication and documentation ✓ Accountability and service focus

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More about this job

Responsibilities

Lead facility managers and operational teams across assigned facilities and portfolios, ensuring safe, compliant, reliable, and client-focused service delivery while meeting contractual, financial, and performance targets. Oversee operational and financial performance, safety and environmental compliance, client relationships, projects, reporting, and continuous improvement initiatives.

Requirements

Requires at least ten years of facilities management experience, including leadership of multi-site operations, teams, budgets, client relationships, contractors, and service obligations. A post-secondary degree, FMA or RPA designation, IFMA designation, or equivalent experience in facilities management, engineering, building operations, business administration, or a related field is cited; knowledge of building systems, safety and environmental compliance, CMMS, procurement, and financial reporting is also expected.

Skills

Leadership And People Development
Facilities Management
Building Operations
Contract Management
Financial Management
Client And Stakeholder Management
Risk Management
Safety Compliance
Preventive Maintenance
Project And Asset Planning
Contractor Governance
Incident Coordination
Innovation And Technology Adoption
Continuous Improvement
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Building Operations
Contract Management
Master Service Agreement
Key Performance Indicators
Service-Level Agreements
Preventive Maintenance
Work-Order Management
Procurement
Financial Reporting
Operating Budgets
Forecasting
Health And Safety
Environmental Compliance
Hazardous-Material Management
Emergency Preparedness
Business Continuity
Contractor Governance
Project Management
Asset Planning
Commissioning
Data Analytics
Dashboards
Mobile Tools
Automation
Digital Work-Order Practices
FMA
RPA

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