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Added 10 mins ago
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Production Manager - Netflix Animation Studios
Netflix
Vancouver, BC
- Full-time
We are seeking a Production Manager to support our unannounced CG animated feature film.
Added 10 mins ago
KG
DevOps Platform Engineer | AI & LLMOps Infrastructure
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
As an Agent & DevOps Platform Engineer, you will design, scale, and secure the foundational infrastructure that powers our next-generation developer platforms and autonomous AI/LLM agent…
Added 10 mins ago
PG
Project Manager
PACO Group
Longueuil, QC
- Full-time
At Gala Systèmes, a subsidiary of the PACO Group located in Saint-Hubert on Montreal's South Shore, we design lifting systems that transform performance venues around the world. Behind each…
Added 11 mins ago
AC
Manager, Technical Accounting
Atlas Corp.
Vancouver, BC
- $130,000 to $150,000 CAD / year
Seaspan Ship Management is looking for a Technical Accounting Manager to lead the Company’s technical accounting function by establishing accounting policies, researching and interpreting…
Added 11 mins ago
Construction Manager, Pipeline, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a Construction Manager, Pacific Link (Contract). In this position, you will play a key role in supporting the planning and development of the…
Added 25 mins ago
PE
PV Designer
Polaron Energy
Toronto, ON · North York, ON
- Volunteer
…Designer to join the Commercial department, supporting the design, planning, coordination, and delivery of commercial and industrial (C&I) solar PV…
Added 25 mins ago
TS
Digital Marketing Specialist
Technology Solution
Mississauga, ON
- Full-time
…generate qualified leads. This role works closely with content, design, and sales teams to ensure marketing efforts align with overall business…
Added 25 mins ago
O(
Quality Engineer - 6-month contract
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Contract
Reporting to the Senior Manager, DevOps & System Integration, the Quality Engineer is responsible for creating, reviewing, executing, and documenting the tests necessary to ensure that…
Added 25 mins ago
WT
QA Lead / Test Manager
Wissen Technology
Montreal, QC
- Full-time
We are seeking an experienced QA Lead / Test Manager (L3) to oversee testing strategy, governance, and delivery across regulated, high‑control environments. The ideal candidate has deep…
Added 25 mins ago
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Engineer III
BrandSafway
Bolton, ON
- Full-time
Supervise, co-ordinate and/or conduct complex design /engineering assignments on multiple projects.
Added 25 mins ago
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Senior Digital Project Manager
WILL
Vancouver, BC
- Contract
We’re looking for a collaborative, versatile and resourceful Senior Digital Project Manager to join team WILL for a 1-year contract. You will be the heart of our digital portfolio working…
Added 26 mins ago
Aviation Program Leader / Design Director
Mott MacDonald
Toronto, ON
The Aviation Major Program Lead / Design Director is a senior leadership role responsible for shaping and delivering complex aviation infrastructure programs from pursuit through execution.…
Added 26 mins ago
Underground and Heavy Civil Group Leader
Mott MacDonald
Vancouver, BC
Added 26 mins ago
Job fair October 2026 - Program Worker
Neighbours Community Homes
Canada
Under the supervision of the Program Manager, the Program Worker is responsible for providing leadership and to design and lead activities that help tenants become engaged in the community,…
Added 26 mins ago
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Product Manager - IT Services Portfolio
Intact FC
Toronto, ON · Montreal, QC · Laval, QC · Calgary, AB
- Full-time
Our growing team is looking for a Product Manager!
Added 40 mins ago
YB
Events & Community Engagement Coordinator
YWCA Banff
Banff, AB
- Full-time
Added 55 mins ago
TM
Content Marketing Specialist - MRG Live & Rapseason
The MRG Group
Toronto, ON
- $62,500 to $67,500 CAD / year
- Full-time
…advanced monthly performance data (using Facebook Business Manager, Sprout Social, and native platform analytics) to discover insights, optimize content strategy, and drive ticket…
Added 55 mins ago
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Lifecycle Optimization Manager
BGIS
Markham, ON
- Full-time
The Lifecycle Optimization Manager converts building condition, operational performance, energy and utility data, sustainability objectives, lifecycle requirements, lease obligations, and…
Added 55 mins ago
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Tenant Services Coordinator
BGIS
Surrey, BC
- Full-time
…delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues…
Added 56 mins ago
Marketing Specialist
Science North
Sudbury, ON · Greater Sudbury, ON
…candidate you will be a strong communicator, organized project manager and creative thinker who enjoys working collaboratively with teams across the…
Added 1 hour ago
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Senior Manager, Program Development
Catalyste+
Toronto, ON
- Full-time
To execute on all aspects of program development and growth; the Sr Manager must have excellent technical and writing skills, be a proven team player, agile strategic thinker, able to work…
Added 1 hour ago
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Coordinator, Ticketing Communications
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
…communications channels, primarily email campaigns. Reporting to the Manager, Engagement & Secondary, you will assist in the development of campaigns for all MLSE brands (Maple Leafs,…
Added 1 hour ago
CO
Principal Associate, Product Management
Capital One
Toronto, ON
- Full-time
…with cross-functional partners in Tech, Data, Strategy, and Design, we balance fast-paced innovation with multi-layered risk to shape products that drive meaningful impact. If you thrive on…
Added 1 hour ago
SP
Project Manager/Senior Project Manager (Edmonton)
Synergy Projects Ltd.
AB · Edmonton, AB
- Full-time
…full-service construction firm specializing in general construction, design-build, and construction management services. SPL is focused on the commercial construction market, including…
Added 1 hour ago
IE
Sr. Manager Organizational Design and Change
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Senior Manager, Organizational Design and Change Management will partner with leaders and teams to strengthen IMAX’s organizational effectiveness. This role will assess structures,…

BGIS

Operations Manager

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

JOB DESCRIPTION

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title Operations Manager

Reports To Regional Director / Director of Operations

Direct Reports Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned

Primary Accountability Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications And Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development ✓ Financial and contract acumen

✓ Client and stakeholder management ✓ Risk management and safety leadership

✓ Operational excellence ✓ Project and asset planning

✓ Innovation and digital enablement ✓ Data-driven operational improvement

✓ Problem solving and decision making ✓ Continuous improvement and change management

✓ Clear communication and documentation ✓ Accountability and service focus

Apply About employer

More about this job

Responsibilities

Lead facility managers and operational teams across assigned facilities and portfolios, ensuring safe, compliant, reliable, and client-focused service delivery while meeting contractual, financial, and performance targets. Oversee operational and financial performance, safety and environmental compliance, client relationships, projects, reporting, and continuous improvement initiatives.

Requirements

Requires at least ten years of facilities management experience, including leadership of multi-site operations, teams, budgets, client relationships, contractors, and service obligations. A post-secondary degree, FMA or RPA designation, IFMA designation, or equivalent experience in facilities management, engineering, building operations, business administration, or a related field is cited; knowledge of building systems, safety and environmental compliance, CMMS, procurement, and financial reporting is also expected.

Skills

Leadership And People Development
Facilities Management
Building Operations
Contract Management
Financial Management
Client And Stakeholder Management
Risk Management
Safety Compliance
Preventive Maintenance
Project And Asset Planning
Contractor Governance
Incident Coordination
Innovation And Technology Adoption
Continuous Improvement
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Building Operations
Contract Management
Master Service Agreement
Key Performance Indicators
Service-Level Agreements
Preventive Maintenance
Work-Order Management
Procurement
Financial Reporting
Operating Budgets
Forecasting
Health And Safety
Environmental Compliance
Hazardous-Material Management
Emergency Preparedness
Business Continuity
Contractor Governance
Project Management
Asset Planning
Commissioning
Data Analytics
Dashboards
Mobile Tools
Automation
Digital Work-Order Practices
FMA
RPA

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