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Added 11 mins ago
GO
Senior Strategic Management Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Director, Program Reviews, the Senior Strategic Analyst will lead program reviews directed by Treasury Board and senior management in order to determine program…
Added 11 mins ago
E–
Vice President Information Technology
Executrade – Your Recruitment Specialists
AB · Edmonton, AB
- Full-time
Translate business needs into technology, process, data, and change solutions.
Added 11 mins ago
ET
Demand Generation Manager
ExcelSense Technologies Corp.
Vancouver, BC
- Full-time
Reports To: Director of Marketing and Business Development
Added 11 mins ago
VC
Boutique Director-Vancouver
Van Cleef & Arpels
Vancouver, BC
- Full-time
The ideal candidate for the Boutique Director role is required to have a bachelor's degree in a related field. Master’s degree in business is preferred. This candidate must have Multi-Unit…
Added 11 mins ago
CU
Governance Specialist
Credit Union Central of Manitoba
Winnipeg, MB
- Full-time
…strategic leadership for credit unions, and to deliver high-value solutions that help each credit union achieve its…
Added 11 mins ago
E
Chief Operating Officer
Engaged
BC · British Columbia
- $203,000 to $243,000 CAD / year
- Full-time
…Indigenous Justice Centres across the province, while supporting the Director responsible for day-to-day operational leadership and service…
Added 25 mins ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Help leaders identify workforce challenges and develop practical, timely solutions.
Added 25 mins ago
JC
Studio Artist
JAM CRM
Toronto, ON
- Full-time
Work with Account Managers to execute Art Director’s concepts into production-ready working files
Added 25 mins ago
BD
Senior Superintendent
Bucci Developments
Vancouver, BC
- Full-time
…specifications, on schedule and within budget. Reporting to the Director of Construction, the Senior Superintendent organizes, manages, administers and executes all site activity from…
Added 25 mins ago
J&
Sr. Director, ERP Supply Chain & SAP Technology Platforms, Orthopedics
Johnson & Johnson MedTech
NB · Brunswick, NB
- Full-time
The Sr. Director, ERP Supply Chain & SAP Technology Platforms role provides enterprise leadership including strategy and planning, architecture and execution, and functional and technical…
Added 26 mins ago
Manager, Project Controls, Technical Services, Pacific Link
Trans Mountain
Calgary, AB
Reporting to the Director, Project Services, the Manager, Project Controls, Technical Services leads the project controls capability required to support the development and delivery of…
Added 40 mins ago
C
Temporary Sales Support Associate
Coach
Ottawa, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 40 mins ago
C
Temporary Sales Associate
Coach
Ottawa, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 41 mins ago
Aviation Program Leader / Design Director
Mott MacDonald
Toronto, ON
The Aviation Major Program Lead / Design Director is a senior leadership role responsible for shaping and delivering complex aviation infrastructure programs from pursuit through execution.…
Added 41 mins ago
PH
Director of Programs and Services
Potentia Human Resources Inc.
BC · Kelowna Central, British Columbia
- Temporary
Canada is looking for a dynamic temporary Director of Programs and Services to
Added 55 mins ago
RB
Director, Fraud Agentic AI
Royal Bank of Canada
Toronto, ON
- Full-time
…strong strategy, business and product expertise to shape AI solutions, including Large Language Models(LLM)-based and Agentic AI solutions. You will ensure the Data Science & AI (DSA)…
Added 1 hour ago
A
1836 Data Scientist III
Amyantek
Toronto, ON
- Contract
Reporting to the Director, Data Science, as a Senior Data Scientist a successful candidate will focus on supporting Canadian business units in accelerating the growth and application of…
Added 1 hour ago
C
Sales Support Associate III
Coach
Ottawa, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
Quality Assurance and Process Lead
Sinai Health
Toronto, ON
Reporting to the Senior Clinical Program Director Surgical Services, the Lead is a key facilitator in managing the overall processes for Sinai Health related to a key Access to Care…
Added 1 hour ago
MK
Construction Surveyor
Matcon Knappett Industries
Burnaby, BC
- Full-time
Matcon Canada is looking for a Construction Surveyor to work alongside the Director of Geomatics on a variety of projects within the construction industry. The position combines both office…
Added 1 hour ago
R
Boutique Director-Vancouver
Richemont
Vancouver, BC
- Full-time
The ideal candidate for the Boutique Director role is required to have a bachelor's degree in a related field. Master’s degree in business is preferred. This candidate must have Multi-Unit…
Added 1 hour ago
CO
Senior Manager, Sales- Discover Payment Network
Capital One
Toronto, ON
- Full-time
We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of…
Added 1 hour ago
CO
Director, Sales- Discover Payment Network
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Director, Sales- Discover Payment Network
Added 1 hour ago
AB
Client Data Analyst
AGA Benefit Solutions
Markham, ON
- Full-time
AGA Benefit Solutions is growing at an accelerated pace across Canada, and this growth is dependent on the development of our employees’ skills and abilities. Think of joining our all-star…
Added 1 hour ago
A
Human Resources Advisor, Recruitment
ANDRITZ
Pointe-Claire, QC
- Full-time
Under the supervision of the Director, Employee Development, the Human Resources Advisor - Recruitment will be primarily involved in recruiting new talent. Campus recruitment activities at…

BGIS

Operations Manager

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

JOB DESCRIPTION

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title Operations Manager

Reports To Regional Director / Director of Operations

Direct Reports Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned

Primary Accountability Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications And Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development ✓ Financial and contract acumen

✓ Client and stakeholder management ✓ Risk management and safety leadership

✓ Operational excellence ✓ Project and asset planning

✓ Innovation and digital enablement ✓ Data-driven operational improvement

✓ Problem solving and decision making ✓ Continuous improvement and change management

✓ Clear communication and documentation ✓ Accountability and service focus

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More about this job

Responsibilities

Lead facility managers and operational teams across assigned facilities and portfolios, ensuring safe, compliant, reliable, and client-focused service delivery while meeting contractual, financial, and performance targets. Oversee operational and financial performance, safety and environmental compliance, client relationships, projects, reporting, and continuous improvement initiatives.

Requirements

Requires at least ten years of facilities management experience, including leadership of multi-site operations, teams, budgets, client relationships, contractors, and service obligations. A post-secondary degree, FMA or RPA designation, IFMA designation, or equivalent experience in facilities management, engineering, building operations, business administration, or a related field is cited; knowledge of building systems, safety and environmental compliance, CMMS, procurement, and financial reporting is also expected.

Skills

Leadership And People Development
Facilities Management
Building Operations
Contract Management
Financial Management
Client And Stakeholder Management
Risk Management
Safety Compliance
Preventive Maintenance
Project And Asset Planning
Contractor Governance
Incident Coordination
Innovation And Technology Adoption
Continuous Improvement
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Building Operations
Contract Management
Master Service Agreement
Key Performance Indicators
Service-Level Agreements
Preventive Maintenance
Work-Order Management
Procurement
Financial Reporting
Operating Budgets
Forecasting
Health And Safety
Environmental Compliance
Hazardous-Material Management
Emergency Preparedness
Business Continuity
Contractor Governance
Project Management
Asset Planning
Commissioning
Data Analytics
Dashboards
Mobile Tools
Automation
Digital Work-Order Practices
FMA
RPA

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