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Added 39 mins ago
R
Senior Manager, Scientific Research and Experimental Development
Ryan
Mississauga, ON
- Full-time
…and claiming SR&ED tax credits and then assisting the SR&ED Director in defending those credits when necessary in the context of a review by the Canada Revenue Agency (CRA). The work is…
Added 39 mins ago
AS
System Designer
AgileGrid Solutions
Canada
- Full-time
…across projects in the US and Canada, reporting directly to the Director of Customer Operations. It offers an exciting opportunity to contribute directly to the company's mission of scaling…
Added 39 mins ago
SG
IT Support Technician
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- $35 to $45 CAD / hour
- Full-time
Reporting to the Director, IT, the Site IT Support Technician provides hands‑on IT support for users, applications, and network and server infrastructure across the Eskay site. This role…
Added 1 hour ago
AC
Maintenance Manager - Maintenance & Housekeeping
Aramark Canada
Toronto, ON
- Full-time
The Facilities Director will supervise the provision of maintenance services by assigned maintenance employees of the home. They will be the primary Contact for all outsourced maintenance…
Added 2 hours ago
Manufacturing Engineer (Injection Molding SME)
KSR
Chatham-Kent, ON · Ridgetown, ON
Founded in 1948, KSR is an industry leader in designing, engineering, and manufacturing driver interface systems of the future for Tier 1 OEMs.
Added 3 hours ago
RP
Director of Operations
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Director of Operations to provide strategic and operational leadership across complex, multi‑service operations within a transportation and service‑based…
Added 3 hours ago
BT
Fibre Service Technician Supervisor
Beanfield Technologies Inc.
Toronto, ON
- $35 to $39 CAD / hour
- Full-time
…Service Technician (FST) and Support teams. Reporting to the Director of Field Service, you’ll help ensure our technicians have the guidance, resources, and support they need to deliver…
Added 3 hours ago
WG
Estimator - Maternity Leave
WGI Group
Edmonton, AB
- Contract
Reporting to the Director of Sales, the Estimator builds and maintains strong relationships with existing customers in their assigned region. The role involves working closely with both…
Added 3 hours ago
Service Account Executive - Building Automation Systems
Convergint Technologies Ltd
Calgary, AB
…offerings, you will sell to buying groups such as CIO, VP, Director of Facilities/Security, Procurement, and…
Added 3 hours ago
HB
Manager, Fraud Risk
Haventree Bank
Toronto, ON
- Full-time
Reporting to the Director of Fraud Management, the Manager, Fraud Risk will play a key role in building and shaping daily operations while developing fraud risk strategies for a range of…
Added 3 hours ago
S
Technical Specifications Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the workstream Design Director and working in close collaboration with discipline leads, system engineering teams, civil infrastructure, rail systems, procurement, and project…
Added 4 hours ago
VA
Direct Entry Captain King Air 200 - Air Ambulance
Voyageur Aviation
Dieppe, NB
- Full-time
As a key member of the Flight Operations team, the Captain (King Air BE20) will report to the Director, Flight Operations, and will be responsible for the safe and efficient operation of…
Added 4 hours ago
HI
Technical Sales Manager
Hillmar Industries Ltd.
Delta, BC
- Full-time
Industry: [Manufacturing / Engineering / Industrial Equipment]
Added 5 hours ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Collaborate with the Regional Director to develop goals and communicate established goals
Added 5 hours ago
DU
LEADERSHIP CONSULTANT
Delta Upsilon DePauw Chapter
Delta, BC
- Full-time
…does have other duties. This position reports to the Senior Director of Fraternity…
Added 5 hours ago
CO
City Manager
City of Bixby
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…section: City Clerk, City Treasurer, Chief of Police, Fire Chief, Director of Public Works, and Directors of any other departments…
Added 6 hours ago
R
Director Data Center Engineering
RBC
Toronto, ON
- Full-time
The role is for Global Data Center engineering lead managing a high performing team of senior engineers responsible for all the networking technology running in the RBC’s global data…
Added 6 hours ago
C
Engineering Manager, Product
Clarity
Remote, Canada
- $165,000 to $275,000 CAD / year
- Full-time
- Remote
As an Engineering Manager, Product at Clarity, you will directly manage two product engineering teams, including the Engineering Leads and IC engineers on each. Each team runs as a triad of…
Added 7 hours ago
C
Director, US IT Asset Management
CIBC
Toronto, ON
- Full-time
The Director, US IT Asset Management bring strong experience in IT asset management, enterprise stakeholder engagement, risk and control oversight, and team leadership. This role will work…
Added 7 hours ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Kamloops, BC · Prince George, BC · Williams Lake, BC · BC
…service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of…
Added 9 hours ago
D
Director- M&A Human Capital Due Diligence & Value Creation
Deloitte
Toronto, ON
- Full-time
As a Director within Deloitte’s Deal Transformation & Post Merger Integration (DT&PMI) Human Resources Due Diligence (HRDD) practice, you will play a leadership role in advising private…
Added 9 hours ago
EC
Technical Director, Geotechnical
EnGlobe Corp.
Toronto, ON · Etobicoke, Ontario
- Full-time
Lead independent technical reviews and quality assurance processes for major engineering deliverables;
Added 11 hours ago
M
Senior Rooms Operations Manager
Marriott
Regina, SK
- Full-time
Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and…
Added 11 hours ago
O
Director, Value Creation Private Markets
OPTrust
Toronto, ON
- Full-time
The Director, Value Creation will lead the modernization of Private Markets investment workflows and drive AI-enabled value creation across the portfolio. This role combines expertise in…
Added 12 hours ago
CB
Civil Project Manager
CapWest Build
Vancouver, BC
- Full-time
Support the Director in developing operational strategies, resource plans, and best practices for civil project delivery.

BGIS

Operations Manager

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary

JOB DESCRIPTION

The Operations Manager is responsible for providing leadership, operational oversight, strategic direction, and innovation across assigned facilities, portfolios, and service delivery teams. The role ensures safe, compliant, efficient, technology-enabled, and client-focused facilities management services while maintaining strong financial controls, contractual compliance, operational reliability, and continuous improvement. The Operations Manager leads Facility Managers and operational teams to achieve service-level expectations, safety standards, financial performance, innovation objectives, and client commitments.

Job Title Operations Manager

Reports To Regional Director / Director of Operations

Direct Reports Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors as assigned

Primary Accountability Contract management, operational performance, safety compliance, client satisfaction, contract compliance, financial results, innovation, and service delivery across assigned portfolios

Leadership and Team Management

Lead and support Facility Managers, Maintenance Team Leads, technicians, security personnel, and contractors.
Hold weekly operational discussions to assign work, balance workloads across sites, identify operational roadblocks, and communicate key matters upward to leadership.
Coach employees on safety, work-order practices, documentation, client service, and contractual requirements.
Monitor and oversee engagement, training, overtime, staffing capacity, and performance expectations.
Promote accountability, teamwork, ownership, professionalism, and consistent service delivery across the portfolio.

Operations and Service Delivery

Review incidents, equipment outages, service interruptions, and after-hours escalations and communicate significant matters to leadership.
Assist in prioritizing repairs based on safety, tenant impact, operational risk, contractual response times, and funding requirements.
Monitor work-order backlog, aging tasks, repeat failures, preventive-maintenance compliance, operational costs, and key performance indicators.
Coordinate planned shutdowns, temporary operating measures, emergency response, and service restoration activities.
Conduct quarterly site walkthroughs and verify the condition, reliability, and performance of critical building systems.
Develop and maintain Standard Operating Procedures, Maintenance Operating Procedures, Emergency Operating Procedures, and risk controls.
Ensure all contractual Key Performance Indicators are achieved as outlined in the contract without fail.

Compliance, Safety, and Environmental Management

Ensure compliance with health, safety, environmental, fire, life-safety, and applicable building requirements.
Review incidents, hazards, near misses, inspections, audit findings, and outstanding corrective actions.
Oversee or verify contractor orientations, hazard assessments, permits, credentials, insurance, WCB status, and safe-work documentation with Facility Managers and the HSE team, as needed.
Ensure Prime Contractor responsibilities are fulfilled.
Oversee emergency preparedness, business continuity, training status, and prompt resolution of site issues.
Ensure asbestos, lead, silica, mould, mercury, ozone-depleting-substance, and other hazardous-material programs are followed.
Ensure Facility Managers review hazardous-material assessments before maintenance, renovation, or demolition and engage qualified consultants or abatement contractors when required.
Ensure Facility Managers maintain required inventories, service logs, assessment reports, notifications, and compliance records.

Financial, Contract, and Client Management

Ensure Facility Managers manage portfolios, service contracts, operating budgets, forecasts, recoverable work, and account margin.
Interpret and understand the Master Service Agreement, statements of work, roles and responsibilities, service levels, and approval requirements.
Monitor cost variances and identify savings, efficiency improvements, and appropriate new revenue opportunities within the service contract.
Ensure Facility Managers follow procurement processes, approval thresholds, and segregation-of-duties requirements.
Ensure Facility Managers maintain clear communication with clients, tenants, vendors, consultants, and internal technical teams.
Ensure Facility Managers respond to client requests, complaints, and escalations and verify that corrective actions are completed.
Ensure Facility Managers attend client, tenant, contract, safety, and operational meetings and document decisions, risks, commitments, and follow-up actions.

Work-Order, Procurement, and Contractor Governance

Ensure Facility Managers review and approve quotes, scopes of work, purchase requests, and work orders within delegated authority.
Maintain that Facility Managers follow the required process from quotation and work-order creation through dispatch, progress updates, completion, and verification.
Ensure Facility Managers review preventive-maintenance schedules, technical submissions, permits, and evidence of completed work.
Ensure Facility Managers confirm services have been satisfactorily delivered before approving invoices or closing work orders.
Ensure completed work is accurately documented, recoverable costs are captured, and eligible services are billed.
Ensure accurate monthly and year end accruals with the coordination of operations and PSC team.

Tenant Communications and Incident Coordination

Ensure Facility Managers coordinate incident communications and escalate significant operational, safety, environmental, and business-continuity events.
Prepare or approve tenant notifications for shutdowns, hazards, incidents, construction, testing, and service interruptions.
Coordinate affected stakeholders during planned and unplanned outages and provide timely status updates through restoration.
Maintain incident records, action logs, lessons learned, and supporting evidence for client or regulatory review.

Projects and Asset Planning

Coordinate consultants, contractors, schedules, budgets, permits, shutdowns, and tenant impacts for operational and capital projects.
Review project scopes, technical requirements, design deliverables, commissioning records, and closeout documentation.
Track milestones, deficiencies, changes, risks, and corrective actions.
Identify recurring failures, deferred maintenance, lifecycle risks, and future capital requirements.

Innovation, Technology, and Process Modernization

Identify, evaluate, and implement innovative solutions that improve service delivery, operational reliability, safety performance, client experience, and cost efficiency.
Promote the use of technology, data analytics, dashboards, mobile tools, automation, and digital work-order practices to improve visibility, accountability, and decision-making.
Encourage Facility Managers and site teams to identify process improvements, share lessons learned, and adopt effective practices across the portfolio.
Support pilot projects and innovation initiatives related to energy efficiency, predictive maintenance, asset reliability, sustainability, tenant communication, and contractor performance.
Use operational trends, incident data, maintenance history, and client feedback to recommend practical improvements that reduce repeat failures, improve response times, and strengthen compliance.
Collaborate with internal technical teams, vendors, consultants, and clients to assess emerging tools, building technologies, and service delivery enhancements that align with contract requirements and business objectives.

Reporting, Audits, and Continuous Improvement

Prepare and review monthly reports, financial ledgers, preventive-maintenance summaries, service-request reports, project updates, and quality-assurance records.
Track contractual key performance indicators and service-level performance and implement recovery plans when targets are missed.
Prepare for client, internal, safety, financial, and regulatory audits and provide complete supporting records.
Analyze trends in failures, costs, incidents, complaints, and work-order performance to identify process improvements.
Standardize effective practices across sites and monitor whether corrective actions produce sustained results.

Qualifications And Experience

Post-secondary degree, FMA, RPA, IFMA designation and equivalent experience in Facilities Management, Engineering, Building Operations, Business Administration, or a related field.
Significant progressive experience in facilities management, building operations, contract management, or technical services leadership.
Experience managing multi-site portfolios, operational teams, budgets, client relationships, contractors, and service delivery obligations.
Strong knowledge of building systems, preventive maintenance, health and safety, environmental programs, and regulatory compliance.
Experience with computerized maintenance management systems, work-order governance, procurement processes, and financial reporting.
Experience supporting innovation, technology adoption, process improvement, or data-driven operational reporting is considered an asset.
Valid driver’s license and ability to travel between sites as required.
Minimum ten years’ working experience in the facility management field to manage large commercial or government facilities.

Core Competencies

✓ Leadership and people development ✓ Financial and contract acumen

✓ Client and stakeholder management ✓ Risk management and safety leadership

✓ Operational excellence ✓ Project and asset planning

✓ Innovation and digital enablement ✓ Data-driven operational improvement

✓ Problem solving and decision making ✓ Continuous improvement and change management

✓ Clear communication and documentation ✓ Accountability and service focus

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More about this job

Responsibilities

Lead facility managers and operational teams across assigned facilities and portfolios, ensuring safe, compliant, reliable, and client-focused service delivery while meeting contractual, financial, and performance targets. Oversee operational and financial performance, safety and environmental compliance, client relationships, projects, reporting, and continuous improvement initiatives.

Requirements

Requires at least ten years of facilities management experience, including leadership of multi-site operations, teams, budgets, client relationships, contractors, and service obligations. A post-secondary degree, FMA or RPA designation, IFMA designation, or equivalent experience in facilities management, engineering, building operations, business administration, or a related field is cited; knowledge of building systems, safety and environmental compliance, CMMS, procurement, and financial reporting is also expected.

Skills

Leadership And People Development
Facilities Management
Building Operations
Contract Management
Financial Management
Client And Stakeholder Management
Risk Management
Safety Compliance
Preventive Maintenance
Project And Asset Planning
Contractor Governance
Incident Coordination
Innovation And Technology Adoption
Continuous Improvement
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Building Operations
Contract Management
Master Service Agreement
Key Performance Indicators
Service-Level Agreements
Preventive Maintenance
Work-Order Management
Procurement
Financial Reporting
Operating Budgets
Forecasting
Health And Safety
Environmental Compliance
Hazardous-Material Management
Emergency Preparedness
Business Continuity
Contractor Governance
Project Management
Asset Planning
Commissioning
Data Analytics
Dashboards
Mobile Tools
Automation
Digital Work-Order Practices
FMA
RPA

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