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Added 3 mins ago
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Medical Education Lead
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Reporting to a Disease Area Director, the Medical Education Lead leads the development and delivery of Medical Education within the Haematology, Nephrology, Transplant (HNT) division. The…
Added 3 mins ago
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Director, Talent Development (GRO) and Human Performance Enablement
Manulife
Toronto, ON
- Full-time
GRO is a global workforce capability program that builds critical skills and accelerates early-career talent through structured development experiences. As Director, GRO Program & Human…
Added 3 mins ago
Director, Network & Security AI and Automation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking a Director, Network & Security AI and Automation to establish and lead an engineering function within Network & Security Services with two complementary mandates: applying…
Added 3 mins ago
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Cook-Part-Time (PT) Timmins
Extendicare
Timmins, ON · LTC - New Timmins (St Jean Ave.)
- Part-time
Reporting to the Director of Culinary Services or Dietary Manager, the Cook is responsible
Added 18 mins ago
Director Infrastructure & Cybersecurity
FortisAlberta
Calgary, AB
Reporting to the Vice President, Customer and Information Services, the Director, IT Infrastructure and Cybersecurity provides enterprise leadership for the strategy, delivery, security,…
Added 18 mins ago
SV
Assistant Director of Wellness
Schlegel Villages
Waterloo, ON
- Full-time
The Village at University Gates located in Waterloo, Ontario has an exciting opportunity for an Assistant Director of Wellness – Retirement to join their team.
Added 33 mins ago
Norquay Leadership Trainer & Guide
YMCA of Northeastern Ontario
Spanish, ON · Sudbury, ON · Greater Sudbury, ON
Under the supervision of the Camp Director, the Norquay Leadership Trainer & Guide is responsible for the planning, implementation, facilitation, debriefing, and evaluation of the most…
Added 33 mins ago
FOOD SERVICE MANAGER
Southbridge Healthcare LP
Goderich, ON
Reporting to the Executive Director, the Food Service Manager is accountable for all aspects of Food & Dietary Services within the home to meet the nutritional needs of residents, and to…
Added 33 mins ago
CT
Manager, Elgin Withdrawal Management & Crisis Intervention
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $44.68 to $45.52 CAD / hour
- Full-time
Develops care pathways to other services which may include RAAM clinic (Rapid Access Addiction Medicine), CWSP Program (Community Withdrawal Support Program), and COAP (Community Opioid…
Added 47 mins ago
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Mental Health Therapist
Carewest Innovative Healthcare
Calgary, AB
- Full-time
- Part-time
The role will be responsible for oversight and evaluation of program delivery.
Added 1 hour ago
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Clinical Project Manager
Pharma Medica Research Inc.
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Focus of the position is assuring timely delivery of project progress reports and results to PMRI clients. Communicating with clients to keep them aware of trial progress and establishing…
Added 1 hour ago
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Cook - AgeCare Royal City
AgeCare
New Westminster, BC · AgeCare Royal City
- Part-time
The Cook reporting to the Director of Culinary Services or Dietary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 1 hour ago
Senior Financial Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
As the Program Administration Officer 4 (Senior Financial Advisor),you will serve as the primary day-to-day contact on all financial accountability matters for delivery of government…
Added 1 hour ago
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Manager, Real Estate Operations
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Real Estate Leasing and Development, the Manager, Real Estate Operations will oversee the operational performance of Toronto Pearson’s diverse portfolio…
Added 1 hour ago
CM
Registered Practical Nurse, Emergency Department FT 2026-7171
Cambridge Memorial Hospital
Cambridge, ON
- Other
Position Summary: As a key member of the Emergency Department Team, the Registered Practical Nurse participates in the delivery of exceptional health care to patients by performing a…
Added 1 hour ago
CM
Registered Practical Nurse, Emergency Department FT 2026-7170
Cambridge Memorial Hospital
Cambridge, ON
- Other
Position Summary: As a key member of the Emergency Department Team, the Registered Practical Nurse participates in the delivery of exceptional health care to patients by performing a…
Added 1 hour ago
Test Automation Lead
Freedom Mobile
Toronto, ON
Reporting to the Director, BSS Release Testing & Ops, the Job Title is responsible for leading quality automation initiatives by defining automation strategy, building scalable test…
Added 1 hour ago
UO
Career Programming Strategist
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Reports to the Associate Director, Career Development Programming. Regularly plans and collaborates with colleagues from across the BCC as well as the Program Office(s). May supervise…
Added 1 hour ago
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Director, Defence Industrial Cooperation & Offset Programs
Thales
Ottawa, ON
- Full-time
The Director, Defence Industrial Cooperation & Offset Programs is a leadership role responsible for driving the strategic direction of Thales Canada’s Offset and Industrial Participation…
Added 1 hour ago
BC
Project Director (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
A Project Director at Broccolini will lead project teams and own delivery of construction projects from preconstruction through closeout. As the senior day-to-day lead and primary client…
Added 1 hour ago
BC
MEP Project Manager
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
…project, or multiple smaller projects, and for their successful delivery through complete contract management. The role is accountable for client requests, budget, quality, schedule, safety…
Added 1 hour ago
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Sr. Director, Application Development & Quality Assurance
CIBC
Toronto, ON
- Full-time
As the Senior Director, Application Development & QA for ASG, you will be a hands-on, strategic leader responsible for driving innovation and operational excellence in payment technologies.…
Added 1 hour ago
SS
Registered Practical Nurse
Sienna Senior Living
Campbellford, ON
- Full-time
Reporting to the Director of Wellness, the Registered Practical Nurse is a critical role within our communities as it impacts the lives of residents.
Added 1 hour ago
Director, Technology Delivery
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
We are looking for a Director, Technology Delivery – Finance & Actuarial to lead technology delivery across our Finance and Actuarial portfolio.
Added 2 hours ago
FB
Director, Business Operations and Risk Management
Fairstone Bank
Toronto, ON · Montreal, QC
- Full-time
The Director, Business Operations & Risk Management is a strategic leadership role responsible for driving business execution, governance, operating effectiveness, and first-line risk…

BGIS

Operations Manager

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum.
Job type: Full-time
Experience: ▪ Minimum 10 years related Facility & Property Management experience including experience in large multi-tenant properties, developing
Posting language: English
Posted: Oct 29, 2026

Original job description

SUMMARY

Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. In conjunction with the National Director Operations, proactively coordinates every aspect of the tenant relationship by maintaining a consistent tenant services strategy at the CBC/Radio-Canada Toronto Broadcast Centre. This includes implementing and improving Tenant Relationship Management and Retention programs, supporting planning and delivery of exceptional service to ensure the asset is managed to meet client / landlord goals and objectives.

KEY DUTIES & RESPONSIBILITIES

Receive, process and validate service
Maintain positive tenant and client department relationships through professional and effective responsiveness to, and proactive consideration of all issues, thereby ensuring that tenant expectations and landlord criteria are being consistently met;
Assist in the preparation and implementation of initiatives to increase and uphold the quality and effectiveness of tenant relations
Act as direct tenant liaison to ensure that all tenant construction activity and landlord work are well coordinated, organized and proactively managed, and in fulfillment of lease obligations;
Meet with Property Management team, Operations team, tenants, vendors, contractors and senior management as needed to review and provide support to resolve operational challenges and implement new initiatives;
Hold shared accountability for building presentation to ensure CBC/Radio-Canada’s best-in-class image is upheld at all times at the portfolio properties
Regularly inspects the building public spaces, lobbies, floors, common areas to understand the various tenant experiences and identify building concerns, identify opportunities, and ensure that there are no negative tenant experiences.
Conduct property inspections and is responsible for annual Building Condition reporting
Provide assistance in the day-to-day operations of each facility ensuring the timely proactive completion of Preventative and Corrective maintenance and seasonal interventions.
Provide timely communication and updates on building operational issues to tenants and landlord.
Provide Incident management for breakdowns, communications, escalation, and corrective actions for assigned areas of responsibility.
Ensure appropriate documentation is collected and made available to satisfy KPI’s, and tenant requirements to demonstrate proper maintenance and upkeep of building systems and that we are acting as prudent Property Managers.
Assist the National Director-Operations in the administration of portfolio service contracts; preparation of tender and standard service agreements, as necessary
Promote additional services for tenants
Know your tenants …. Stay close to tenants, know their business, hours of operation, and maintain detailed Tenant Profile reference documents and history logs. Have an intimate understanding of pertinent covenants and lease documentation
Assist the National Director-Operations in enforcing terms and provisions of leases
Tenant Engagement programs …. Lead and promote property initiatives, including sustainability and environmental initiatives
Liaise with Operations Centre to ensure service delivery and satisfaction for all Work Orders.
Draw out system data and use the information to improve management of the facility. Use data to improve tenant experience and increase services to tenants. Utilize statistical data to analyze and prepare reports to facilitate planning, budgeting, scheduling and implementation of new action plans.
Maintain and update Tenant building manuals and other building related materials
Oversee tenant move-in and move-out process
Coordinate building/industry recognition (i.e.: TOBY Award)
Analyze needs for Client Services Training and recommend to National Director-Operations including customer service training for tenant interfacing BGIS staff and vendors (e.g. House Service, Security Guard) staff

In conjunction with the National Director-Operations and the client Asset Management team, defines scope of work of both major and minor facility maintenance and repairs projects, participates in preparation of tenders, and selection recommendations.
Assists National Director-Operations with development of operating and capital budgets; manages budgets for assigned areas of responsibility.
Provide favorable visibility for BGIS in the community by active participation in real estate related organizations and community efforts
Works safely and ensures all staff members will work safely and in accordance with our Health & Safety Action Plan. Ensures compliance with Occupational Health and Safety policies, regulations.
Act as an on-going innovator and thought leader for all aspects of services delivery as well as an innovation catalyst for the team
Visit all remote sites and complete annual building inspection reports
Identify user space concerns and coordinate planned repairs with CBC/Radio-Canada Advisor, Building Operations & Security
Prepare and promote asset management plans for each location
Implement sustainability program at each location in conjunction with CBC/Radio-Canada Senior Advisor, Health, Safety & Environment
Review lease agreements and confirm landlord obligations are being met
Develop and circulate remote office newsletter to keep client staff aware of FM related topics
Track / report on service level results for all Work Order requests and drive improved results
Other duties as assigned.

KNOWLEDGE & SKILLS

A seasoned dynamic, energetic, and change driven Property Management professional
Minimum 10 years related Facility & Property Management experience including experience in large multi-tenant properties, developing tenant relationship and retention programs
Minimum 5 years managing/leading a facility operations and tenant services team.
Proven experience effectively working and managing key subcontractors and interacting with key building occupants as required.
Proven experience with driving change.
Excellent customer service skills with ability to drive excellent tenant and client experience
Familiar with Commercial leases
Experience with financial management of commercial properties. Higher than average accounting knowledge, able to read and understand financial reports and statements.
RPA/FMA certification is an asset.
Understanding of building codes, standards and compliance related items.
Proven knowledge of technical systems in such an environment.
Facility operations and maintenance management abilities
Budget management abilities
Ability to lead and engage in a team of individuals
Vendor management abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of and developing ability to implement facility management services best practices.
Able to obtain required CBC/Radio-Canada security clearance.

Licenses and/or Professional Accreditation (Considered an asset)

Valid driver’s license (as required) ,
RPA, CPM or equivalent experience

This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Operations Manager is responsible for managing operations, budgets, and service delivery for an assigned portfolio while maintaining strong tenant relationships. They oversee building maintenance, coordinate construction activities, and implement strategic initiatives to ensure asset performance and tenant satisfaction.

Requirements

Candidates must have at least 10 years of experience in facility and property management, including 5 years in a leadership role. Proficiency in financial management, commercial leases, and building systems is required, along with the ability to obtain security clearance.

Skills

Property management
Facility management
Budget management
Project management
Operations management
Vendor management
Health and safety compliance
Financial reporting
Lease administration
Building maintenance
Customer service
Sustainability
Incident management
Strategic planning
Team leadership

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Facility Management
Operations Manager
Budgeting
Tenant Relations
Commercial Leases
Building Maintenance
Preventative Maintenance
Sustainability
Health and Safety
RPA
FMA
CPM
Vendor Management
KPI
Asset Management
Incident Management
Construction Coordination
Building Condition Reporting
Strategic Planning
Customer Service
Team Leadership
Security Clearance
Facility Operations
Capital Budgets
Tender Preparation
Service Level Agreements
Data Analysis
Reporting
Innovation

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