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Added 8 mins ago
H
Global Mining Practice Business Development Leader
HDR
Vancouver, BC
- Full-time
…multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design, construction, operations, water and mine…
Added 8 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Vaughan, ON
- Full-time
As a Senior Project Manager, you will play a key role in delivering complex power projects across Eastern Canada and beyond. Projects will vary in size and complexity and can include scope…
Added 8 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Toronto, ON
- Full-time
As a Senior Project Manager, you will play a key role in delivering complex power projects across Eastern Canada and beyond. Projects will vary in size and complexity and can include scope…
Added 8 mins ago
BS
Assistant Director, Capital Projects
Burnaby School District - SD41
Burnaby, BC
- Full-time
…strategic leadership for the District's capital planning and project delivery functions. The position is responsible for advancing the District's capital priorities through effective…
Added 8 mins ago
ML
Maintenance Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Reporting to the Reliability Leader, the Maintenance Manager, is responsible for implementing corporate policies and standards, and establishing the Maintenance department's long-term…
Added 9 mins ago
TC
Executive Director, The Clarice Smith Performing Arts Center
The Clarice Smith Performing Arts Center
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…Executive Director, who works in close collaboration with College senior leadership, academic partners, and marketing, communication, and development…
Added 9 mins ago
SQ
Program Manager, Canadian Shared Services
Sunlife Québec
Montreal, QC
- Full-time
Develop senior leadership messaging in “the voice of” the leader, including preparation for speaking engagements (drafting speaking notes that the leader can personalize)
Added 9 mins ago
TC
Technical Business Analyst
Tata Consultancy Services
Montreal, QC
- Full-time
Able to work with senior leader and architect with guidance of product owner
Added 9 mins ago
LM
Senior Software Engineer - Product Lead - ISS Team
Lockheed Martin
Ottawa, ON
- $102,750 to $134,750 USD / year
- Full-time
he Senior Software Engineer is a technical leader and subject matter expert who combines hands-on software development with team leadership and mentorship. In this role, the successful…
Added 9 mins ago
SC
Senior Manager – Systems Requirements
SYSTRA Canada
Toronto, ON
- Full-time
The Senior Manager, Systems Engineering Management (Requirements) is responsible for leading requirements management activities across the GO Expansion program and ensuring effective…
Added 9 mins ago
C
Director Consulting Services-Public Sector
CGI
Toronto, ON
- Full-time
We are seeking a growth oriented business leader who thrives in enterprise sales, account expansion, and building high performing consulting teams. This role is not just about managing…
Added 9 mins ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
AB · Alberta, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…related field, along with at least 3 to 5 years of progressive senior-level experience in municipal or First Nation environments, including capital planning and project delivery,…
Added 9 mins ago
SC
OCS Design Delivery – Senior Manager
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 9 mins ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
BC · British Columbia, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…related field, along with at least 3 to 5 years of progressive senior-level experience in municipal or First Nation environments, including capital planning and project delivery,…
Added 9 mins ago
C
Senior Facilities Manager
CBRE
Richmond, BC
- Full-time
As a CBRE Senior Facilities Manager, you will lead the delivery of integrated facilities management services across a complex portfolio of commercial, industrial, critical environment,…
Added 9 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Mississauga, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 9 mins ago
T
Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 9 mins ago
SC
Director – East Harbor
SYSTRA Canada
Toronto, ON
- Full-time
Provides senior level leadership oversight and direction to employees and vendors engaged in interdependent project teams (e.g., defines team member roles, responsibilities, and…
Added 9 mins ago
I-
Head of Operations
ICCAIA - International Coordinating Council of Aerospace Industries Associations
Montreal, QC
- Full-time
The Head of Operations reports to the Head of the Organization and serves as a strategic advisor and operational leader, ensuring the effective execution of ICCAIA's priorities. The role…
Added 9 mins ago
C
Senior Software Developer
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
As a Senior Software Developer, you’ll be a technical leader within an engagement team, responsible for the architecture and delivery of complex digital solutions on Palantir Foundry.…
Added 9 mins ago
LM
Senior Software Engineer - Product Lead
Lockheed Martin
Ottawa, ON
- Full-time
The Senior Software Engineer is a technical leader and subject matter expert who combines hands-on software development with team leadership and mentorship. In this role, the successful…
Added 24 mins ago
H
Global Mining Practice Business Development Leader
HDR
Ottawa, ON
- Full-time
…multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design, construction, operations, water and mine…
Added 24 mins ago
KC
Vice-President (Sr. Manager), Corporate Finance
KPMG Canada
Toronto, ON
- Full-time
Are you a talented leader with a proven track record on executing project deliverables?
Added 24 mins ago
PL
AVP, Deal Pricing, Methodology & Proposition
Pacific Life
Toronto, ON
- Full-time
You will be a leader in the team providing high-quality analysis and supporting the technical & personal development of other team members.
Added 54 mins ago
H
Global Mining Practice Business Development Leader
HDR
Kingston, ON
- Full-time
…multidisciplinary teams support the full mine life cycle - from resource development, planning, permitting and feasibility through detailed design, construction, operations, water and mine…

BGIS

Operations Manager

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum.
Job type: Full-time
Experience: ▪ Minimum 10 years related Facility & Property Management experience including experience in large multi-tenant properties, developing
Posting language: English
Posted: Oct 29, 2026

Original job description

SUMMARY

Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. In conjunction with the National Director Operations, proactively coordinates every aspect of the tenant relationship by maintaining a consistent tenant services strategy at the CBC/Radio-Canada Toronto Broadcast Centre. This includes implementing and improving Tenant Relationship Management and Retention programs, supporting planning and delivery of exceptional service to ensure the asset is managed to meet client / landlord goals and objectives.

KEY DUTIES & RESPONSIBILITIES

Receive, process and validate service
Maintain positive tenant and client department relationships through professional and effective responsiveness to, and proactive consideration of all issues, thereby ensuring that tenant expectations and landlord criteria are being consistently met;
Assist in the preparation and implementation of initiatives to increase and uphold the quality and effectiveness of tenant relations
Act as direct tenant liaison to ensure that all tenant construction activity and landlord work are well coordinated, organized and proactively managed, and in fulfillment of lease obligations;
Meet with Property Management team, Operations team, tenants, vendors, contractors and senior management as needed to review and provide support to resolve operational challenges and implement new initiatives;
Hold shared accountability for building presentation to ensure CBC/Radio-Canada’s best-in-class image is upheld at all times at the portfolio properties
Regularly inspects the building public spaces, lobbies, floors, common areas to understand the various tenant experiences and identify building concerns, identify opportunities, and ensure that there are no negative tenant experiences.
Conduct property inspections and is responsible for annual Building Condition reporting
Provide assistance in the day-to-day operations of each facility ensuring the timely proactive completion of Preventative and Corrective maintenance and seasonal interventions.
Provide timely communication and updates on building operational issues to tenants and landlord.
Provide Incident management for breakdowns, communications, escalation, and corrective actions for assigned areas of responsibility.
Ensure appropriate documentation is collected and made available to satisfy KPI’s, and tenant requirements to demonstrate proper maintenance and upkeep of building systems and that we are acting as prudent Property Managers.
Assist the National Director-Operations in the administration of portfolio service contracts; preparation of tender and standard service agreements, as necessary
Promote additional services for tenants
Know your tenants …. Stay close to tenants, know their business, hours of operation, and maintain detailed Tenant Profile reference documents and history logs. Have an intimate understanding of pertinent covenants and lease documentation
Assist the National Director-Operations in enforcing terms and provisions of leases
Tenant Engagement programs …. Lead and promote property initiatives, including sustainability and environmental initiatives
Liaise with Operations Centre to ensure service delivery and satisfaction for all Work Orders.
Draw out system data and use the information to improve management of the facility. Use data to improve tenant experience and increase services to tenants. Utilize statistical data to analyze and prepare reports to facilitate planning, budgeting, scheduling and implementation of new action plans.
Maintain and update Tenant building manuals and other building related materials
Oversee tenant move-in and move-out process
Coordinate building/industry recognition (i.e.: TOBY Award)
Analyze needs for Client Services Training and recommend to National Director-Operations including customer service training for tenant interfacing BGIS staff and vendors (e.g. House Service, Security Guard) staff

In conjunction with the National Director-Operations and the client Asset Management team, defines scope of work of both major and minor facility maintenance and repairs projects, participates in preparation of tenders, and selection recommendations.
Assists National Director-Operations with development of operating and capital budgets; manages budgets for assigned areas of responsibility.
Provide favorable visibility for BGIS in the community by active participation in real estate related organizations and community efforts
Works safely and ensures all staff members will work safely and in accordance with our Health & Safety Action Plan. Ensures compliance with Occupational Health and Safety policies, regulations.
Act as an on-going innovator and thought leader for all aspects of services delivery as well as an innovation catalyst for the team
Visit all remote sites and complete annual building inspection reports
Identify user space concerns and coordinate planned repairs with CBC/Radio-Canada Advisor, Building Operations & Security
Prepare and promote asset management plans for each location
Implement sustainability program at each location in conjunction with CBC/Radio-Canada Senior Advisor, Health, Safety & Environment
Review lease agreements and confirm landlord obligations are being met
Develop and circulate remote office newsletter to keep client staff aware of FM related topics
Track / report on service level results for all Work Order requests and drive improved results
Other duties as assigned.

KNOWLEDGE & SKILLS

A seasoned dynamic, energetic, and change driven Property Management professional
Minimum 10 years related Facility & Property Management experience including experience in large multi-tenant properties, developing tenant relationship and retention programs
Minimum 5 years managing/leading a facility operations and tenant services team.
Proven experience effectively working and managing key subcontractors and interacting with key building occupants as required.
Proven experience with driving change.
Excellent customer service skills with ability to drive excellent tenant and client experience
Familiar with Commercial leases
Experience with financial management of commercial properties. Higher than average accounting knowledge, able to read and understand financial reports and statements.
RPA/FMA certification is an asset.
Understanding of building codes, standards and compliance related items.
Proven knowledge of technical systems in such an environment.
Facility operations and maintenance management abilities
Budget management abilities
Ability to lead and engage in a team of individuals
Vendor management abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of and developing ability to implement facility management services best practices.
Able to obtain required CBC/Radio-Canada security clearance.

Licenses and/or Professional Accreditation (Considered an asset)

Valid driver’s license (as required) ,
RPA, CPM or equivalent experience

This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Operations Manager is responsible for managing operations, budgets, and service delivery for an assigned portfolio while maintaining strong tenant relationships. They oversee building maintenance, coordinate construction activities, and implement strategic initiatives to ensure asset performance and tenant satisfaction.

Requirements

Candidates must have at least 10 years of experience in facility and property management, including 5 years in a leadership role. Proficiency in financial management, commercial leases, and building systems is required, along with the ability to obtain security clearance.

Skills

Property management
Facility management
Budget management
Project management
Operations management
Vendor management
Health and safety compliance
Financial reporting
Lease administration
Building maintenance
Customer service
Sustainability
Incident management
Strategic planning
Team leadership

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Facility Management
Operations Manager
Budgeting
Tenant Relations
Commercial Leases
Building Maintenance
Preventative Maintenance
Sustainability
Health and Safety
RPA
FMA
CPM
Vendor Management
KPI
Asset Management
Incident Management
Construction Coordination
Building Condition Reporting
Strategic Planning
Customer Service
Team Leadership
Security Clearance
Facility Operations
Capital Budgets
Tender Preparation
Service Level Agreements
Data Analysis
Reporting
Innovation

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