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Added 12 mins ago
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Associate Creative Director
Monks
Toronto, ON
- Full-time
As Associate Creative Director (ACD), GenAI, you will serve as a creative leader and technical pioneer within the Monks Google Studio, guiding and looking after our growing team of AI…
Added 12 mins ago
RS
Senior Analyst, Ecommerce & Digital
Rogers Sports & Media
Mississauga, ON
- Full-time
Reporting to the Director of Planning, Digital Product & Analytics, you'll be at the centre of how we make decisions as our eCommerce & Digital Analytics analyst. You'll work with Planning,…
Added 12 mins ago
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Monetization Director
Ubisoft
Montreal, QC
- Full-time
As Monetization Director, the incumbent will be responsible for defining a long-term monetization strategy which respects the core values of the game and creates an optimal player…
Added 28 mins ago
PH
District Director
ParaMed Home Health Care
Belleville, ON
- Full-time
Monitor clinical, employee, financial, operational, quality and contractual Key Performance Indicators against standards and ensure we are meeting or exceeding targets
Added 28 mins ago
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Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…around pipeline generation, forecast accuracy, and revenue performance. You bring credibility in conversations about identity governance, access management, provisioning, access reviews,…
Added 28 mins ago
PH
District Director
ParaMed Home Health Care
Oshawa, ON
- Full-time
Monitor clinical, employee, financial, operational, quality and contractual Key Performance Indicators against standards and ensure we are meeting or exceeding targets
Added 28 mins ago
TS
Program Service Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
Conduct Performance Reviews quarterly and Evaluations annually using PEAC process
Added 28 mins ago
Director of Procurement, Canada
EarthFresh
Burlington, ON
Reporting to the Vice President of Procurement, the Director of Procurement Canada will lead our Canadian procurement operations. This role will be primarily responsible for overseeing all…
Added 28 mins ago
General Manager, Ontario
F12.net
Markham, ON
The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving…
Added 28 mins ago
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Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
…the Granite Club, including hiring, training, supervising and performance management of all Staff. The Food & Beverage Outlets Manager is expected to maintain a superior level of service…
Added 28 mins ago
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Senior Retirement Planning Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
…ability and willingness to travel are required. Reporting to the Director, Retirement Planning, direct member service and member education are core and ongoing accountabilities of the role,…
Added 28 mins ago
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Associate Director, Operational Resilience
RBC
Toronto, ON
- Full-time
The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director of Operational Resilience to join our First Line of Defense (1LOD) team and support the enterprise-wide…
Added 28 mins ago
TS
Administrative Assistant
The Salvation Army in Canada
Windsor, ON
- Full-time
Participate in probationary and annual performance appraisal process.
Added 28 mins ago
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Director, Internal Controls & Finance Transformation
Neo Performance Materials
Toronto, ON
- $140,000 to $170,000 CAD / year
- Full-time
Neo Performance Materials Helps Build Technologies of Tomorrow
Added 28 mins ago
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Physiotherapist (Downtown)
Axis Therapy & Performance
Toronto, ON
- $90,000 to $135,000 CAD / year
- Full-time
As a Physiotherapist at Axis, you'll report directly to the Clinic Director. We're looking for individuals who exude positivity, embrace new challenges, and thrive in a collaborative…
Added 28 mins ago
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Vice President, Business Operations
Brandt Group of Companies
Regina, SK
- Full-time
…leadership team, responsible for driving the overall business performance, profitability, and growth of the Regina Pats and Regina Red Sox (the…
Added 28 mins ago
HM
Director of Strategic Planning
Havas Media Network
Toronto, ON
- $105,000 to $120,000 CAD / year
- Full-time
Havas Media has a position available for a Director, Strategic Planning in the Toronto office.
Added 43 mins ago
Network Administrator
Cyclic Materials Inc.
Toronto, ON
…cloud-based systems. You will manage network configuration, monitor performance, troubleshoot connectivity issues, and implement security controls to protect systems and data, ensuring high…
Added 43 mins ago
TS
Administrative Assistant
The Salvation Army Canada and Bermuda Territory
Windsor, ON
- Full-time
Participate in probationary and annual performance appraisal process.
Added 43 mins ago
TS
Program Service Manager
The Salvation Army Canada and Bermuda Territory
Toronto, ON · THHS - Maxwell Meighen Centre
- Full-time
Conduct Performance Reviews quarterly and Evaluations annually using PEAC process
Added 43 mins ago
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Senior Manager, Infrastructure Projects
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Director, Workplace & Real Estate, the Senior Manager, Infrastructure Projects provides strategic leadership and oversight of the Workplace & Real Estate Infrastructure…
Added 57 mins ago
MD
Compliance Supervisor/Workers' Compensation Program Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…This position may be assigned to any task required by the CRT Director on a need and availability basis. This position also advises the CRT Director in policy matters and represents the WCD…
Added 58 mins ago
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Co-Op Student - SIS Performance and Analytics
AltaLink
Calgary, AB
- Other
Job Title: Co-Op Student – S&IS Performance & Analytics
Added 58 mins ago
MD
Clinic Network Specialist, Planner Principal State
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…the SagePlus program, collaborating closely with the SagePlus Director, Program Coordinator, and Lifestyle Intervention Coordinator to align site-level activities with overarching…
Added 58 mins ago
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Head of Operations
Bizblueprint.id
Canada
- Full-time
Design, implement, and continuously improve operational processes, workflows, and performance standards.

BGIS

Operations Manager

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum.
Job type: Full-time
Apply by: Nov 28, 2026
Experience: ▪ Minimum 10 years related Facility & Property Management experience including experience in large multi-tenant properties, developing
Posting language: English
Posted: Oct 29, 2026

Original job description

Summary

JOB DESCRIPTION

Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. In conjunction with the National Director Operations, proactively coordinates every aspect of the tenant relationship by maintaining a consistent tenant services strategy at the CBC/Radio-Canada Toronto Broadcast Centre. This includes implementing and improving Tenant Relationship Management and Retention programs, supporting planning and delivery of exceptional service to ensure the asset is managed to meet client / landlord goals and objectives.

Key Duties & Responsibilities

▪ Receive, process and validate service

▪ Maintain positive tenant and client department relationships through professional and effective responsiveness to, and proactive

consideration of all issues, thereby ensuring that tenant expectations and landlord criteria are being consistently met;

▪ Assist in the preparation and implementation of initiatives to increase and uphold the quality and effectiveness of tenant relations

▪ Act as direct tenant liaison to ensure that all tenant construction activity and landlord work are well coordinated, organized and

proactively managed, and in fulfillment of lease obligations;

▪ Meet with Property Management team, Operations team, tenants, vendors, contractors and senior management as needed to review

and provide support to resolve operational challenges and implement new initiatives;

▪ Hold shared accountability for building presentation to ensure CBC/Radio-Canada’s best-in-class image is upheld at all times at the

portfolio properties

▪ Regularly inspects the building public spaces, lobbies, floors, common areas to understand the various tenant experiences and identify

building concerns, identify opportunities, and ensure that there are no negative tenant experiences.

▪ Conduct property inspections and is responsible for annual Building Condition reporting

▪ Provide assistance in the day-to-day operations of each facility ensuring the timely proactive completion of Preventative and Corrective

maintenance and seasonal interventions.

▪ Provide timely communication and updates on building operational issues to tenants and landlord.

▪ Provide Incident management for breakdowns, communications, escalation, and corrective actions for assigned areas of responsibility.

▪ Ensure appropriate documentation is collected and made available to satisfy KPI’s, and tenant requirements to demonstrate proper

maintenance and upkeep of building systems and that we are acting as prudent Property Managers.

▪ Assist the National Director-Operations in the administration of portfolio service contracts; preparation of tender and standard service

agreements, as necessary

▪ Promote additional services for tenants

▪ Know your tenants …. Stay close to tenants, know their business, hours of operation, and maintain detailed Tenant Profile reference

documents and history logs. Have an intimate understanding of pertinent covenants and lease documentation

▪ Assist the National Director-Operations in enforcing terms and provisions of leases

▪ Tenant Engagement programs …. Lead and promote property initiatives, including sustainability and environmental initiatives

▪ Liaise with Operations Centre to ensure service delivery and satisfaction for all Work Orders.

▪ Draw out system data and use the information to improve management of the facility. Use data to improve tenant experience and

increase services to tenants. Utilize statistical data to analyze and prepare reports to facilitate planning, budgeting, scheduling and

implementation of new action plans.

▪ Maintain and update Tenant building manuals and other building related materials

▪ Oversee tenant move-in and move-out process

▪ Coordinate building/industry recognition (i.e.: TOBY Award)

▪ Analyze needs for Client Services Training and recommend to National Director-Operations including customer service training for tenant interfacing BGIS staff and vendors (e.g. House Service, Security Guard) staff

▪ In conjunction with the National Director-Operations and the client Asset Management team, defines scope of work of both major and

minor facility maintenance and repairs projects, participates in preparation of tenders, and selection recommendations.

▪ Assists National Director-Operations with development of operating and capital budgets; manages budgets for assigned areas of

responsibility.

▪ Provide favorable visibility for BGIS in the community by active participation in real estate related organizations and community efforts

▪ Works safely and ensures all staff members will work safely and in accordance with our Health & Safety Action Plan. Ensures

compliance with Occupational Health and Safety policies, regulations.

▪ Act as an on-going innovator and thought leader for all aspects of services delivery as well as an innovation catalyst for the team

▪ Visit all remote sites and complete annual building inspection reports

▪ Identify user space concerns and coordinate planned repairs with CBC/Radio-Canada Advisor, Building Operations & Security

▪ Prepare and promote asset management plans for each location

▪ Implement sustainability program at each location in conjunction with CBC/Radio-Canada Senior Advisor, Health, Safety &

Environment

▪ Review lease agreements and confirm landlord obligations are being met

▪ Develop and circulate remote office newsletter to keep client staff aware of FM related topics

▪ Track / report on service level results for all Work Order requests and drive improved results

▪ Other duties as assigned.

Knowledge & Skills

▪ A seasoned dynamic, energetic, and change driven Property Management professional

▪ Minimum 10 years related Facility & Property Management experience including experience in large multi-tenant properties, developing

tenant relationship and retention programs

▪ Minimum 5 years managing/leading a facility operations and tenant services team.

▪ Proven experience effectively working and managing key subcontractors and interacting with key building occupants as required.

▪ Proven experience with driving change.

▪ Excellent customer service skills with ability to drive excellent tenant and client experience

▪ Familiar with Commercial leases

▪ Experience with financial management of commercial properties. Higher than average accounting knowledge, able to read and

understand financial reports and statements.

▪ RPA/FMA certification is an asset.

▪ Understanding of building codes, standards and compliance related items.

▪ Proven knowledge of technical systems in such an environment.

▪ Facility operations and maintenance management abilities

▪ Budget management abilities

▪ Ability to lead and engage in a team of individuals

▪ Vendor management abilities

▪ Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible

▪ Knowledge of health and safety requirements. Possesses a high degree of safety mindset

▪ Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices

where applicable.

▪ Maintains current knowledge of and developing ability to implement facility management services best practices.

▪ Able to obtain required CBC/Radio-Canada security clearance.

Licenses and/or Professional Accreditation (Considered an asset)

Valid driver’s license (as required) ,
RPA, CPM or equivalent experience

This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage operations, budgets, maintenance, service delivery, and tenant relationships across an assigned property portfolio, including the CBC/Radio-Canada Toronto Broadcast Centre. Coordinate tenant construction and moves, inspections, contracts, projects, safety, sustainability, and reporting while improving service quality and tenant experience.

Requirements

Requires at least 10 years of facility and property management experience, including large multi-tenant properties, and at least five years leading facility operations and tenant services teams. Candidates should bring strong financial, operational, tenant-service, vendor-management, safety, and leadership capabilities; RPA, CPM, or equivalent experience and a valid driver’s license are assets.

Skills

Facility Operations Management
Property Management
Budget Management
Project Management
Service Delivery Management
Vendor Management
Building Maintenance
Health and Safety Compliance
Emergency Preparedness
Business Continuity
Sustainability
Financial Reporting
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Property Management
Tenant Retention
Commercial Leases
Operations Management
Budget Management
Capital Budgets
Operating Budgets
Service Contracts
Tendering
Preventive Maintenance
Corrective Maintenance
Building Condition Reporting
Building Inspections
Work Orders
Building Systems
Vendor Management
Project Management
Asset Management Plans
Health and Safety
Emergency Preparedness
Business Continuity
Sustainability
RPA
FMA
CPM
CBC/Radio-Canada Security Clearance
TOBY Award

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