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Added 18 mins ago
CA
Project Controls Lead - NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
…controls team. The role coordinates cost, schedule, change, and reporting activities; supports continuity between shifts; and reviews control information for accuracy and…
Added 18 mins ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Strengthen collaboration among Culinary, Service, Banquets, Sales, Events, Rooms and Finance.
Added 18 mins ago
R
External Funding Program Administrator - PART TIME
Raise
Burnaby, BC
- Part-time
The part-time External Funding Program Administrator in this role will be responsible for the ongoing Smart Renewables and Electrification Pathways Program (SREP) external funding program…
Added 18 mins ago
B
Director, Intraday Liquidity Risk Oversight
BMO
Toronto, ON
- Full-time
Reviews new business initiatives and monitors existing initiatives to identify potential risk situations/ impacts; makes recommendations or escalates to the manager, as per guidelines.
Added 18 mins ago
R
Payroll Analyst (part time)
Raise
Calgary, AB
- Part-time
Reporting to the Manager, Payroll, this individual will have a strong payroll background and will perform duties to support all aspects of time and scheduling, as well as ongoing payroll…
Added 18 mins ago
B
Contract Payroll Analyst
Brunel
Calgary, AB
- $43 to $53 CAD / hour
- Contract
…a Human Resources team in Calgary. Reporting to the Payroll Manager, you will bring a strong payroll background and help with all aspects of Canadian payroll, including time and scheduling…
Added 18 mins ago
SR
Property Tax Coordinator
SmartCentres REIT
Vaughan, ON
- Full-time
Resolve issues with municipal tax & finance departments and collect additional back up and/or additional information on charges.
Added 18 mins ago
SR
Director of Finance
Serpent River First Nation
Cutler, ON
- Full-time
The Director of Finance provides strategic and operational leadership to Serpent River First Nation to ensure long-term financial sustainability, accountability, transparency, and…
Added 18 mins ago
R
Manager Business Markets
RBC
Toronto, ON
- Full-time
You will lead a best-in-class business markets team to maximize RBC’s position in the market and bring the best of RBC to businesses and their owners. You will coach your team to deliver an…
Added 18 mins ago
T
Customer Experience Associate
TD
Red Deer, AB
- Part-time
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Added 33 mins ago
KM
Customer Success Manager (Burnaby)
Konica Minolta Business Solutions (Canada) Ltd.
Burnaby, BC
- Full-time
The role is responsible for developing customer relationships that promote retention and loyalty. The role works closely with customers to ensure they are satisfied with the services they…
Added 33 mins ago
AE
Branch Representative
Avenir Energy
Sydney Indian Reserve No. 28A, NS
- Full-time
Support the Branch Manager in ensuring smooth branch operations and addressing any logistical or operational challenges.
Added 33 mins ago
A
Warranty Manager
Airbus
Fort Erie, ON
- Full-time
The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns…
Added 47 mins ago
CG
Food Service Manager (CSNM) , Contract
Compass Group Canada
Orillia, ON
- Full-time
Degree or diploma in: Food and Nutrition Management, Business Administration, or Hotel and Restaurant Management.
Added 1 hour ago
VC
Project Manager (Substation Construction)
Valard Construction
Calgary, AB
- Full-time
Reporting to the Director, Substations & Renewables, we are seeking an experienced and results-driven Project Manager to lead the full lifecycle delivery of substation projects. This role…
Added 1 hour ago
AV
Operations and Finance Manager
Airtime Volleyball
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Other
Airtime Athletics runs youth volleyball training at university facilities in the Greater Toronto and Hamilton Area (GTHA). Our mission is to bridge the gap in accessibility to…
Added 1 hour ago
A
Project Administrator
Altis
Toronto, ON
- $27 to $29 CAD / hour
- Contract
In this role, you'll support multiple construction projects, balancing project administration, financial tracking, and documentation management. You'll work closely with an experienced…
Added 1 hour ago
OC
Development Coordinator
Orbis Canada
Canada
- Full-time
The Development Coordinator provides operational and administrative support across Orbis Canada’s key organizational functions. The position will have core responsibilities in the areas of…
Added 1 hour ago
VI
Administrative Assistant, Diversity, Equity and Human Rights Office
Vancouver Island University
Nanaimo, BC
- $70,682 to $80,230 CAD / year
- Temporary
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Added 1 hour ago
GL
Branch Manager (12-month contract)
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Chatham-Kent, ON · Chatham, ON
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Added 1 hour ago
Payroll Manager
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Montreal, QC · Saint-Laurent, QC
The Payroll Manager is responsible for the leadership, administration, accuracy, and compliance of all payroll operations across Canada. This role oversees the day-to-day payroll function…
Added 1 hour ago
Payroll Manager, North America
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The Payroll Manager is responsible for leading and managing payroll operations across the United States and Canada. This role ensures accurate and timely payroll processing, compliance with…
Added 1 hour ago
HRIS Manager
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Cambridge, ON
The HRIS Manager is accountable for the leadership, governance, and day-to-day management
Added 1 hour ago
O
Manager, Corporate Reporting and Financial Services
OPTrust
Toronto, ON
- Full-time
The Finance and Facilities Division is led by the Chief Financial Officer and includes accounting, operations, tax, and facilities functions and roles supporting OPTrust investment and…
Added 1 hour ago
TS
Administrative Assistant
The Salvation Army in Canada
Windsor, ON
- Full-time
Acting as Centre’s timekeeper to utilize information from employee timesheets, input working hours in a timely and accurate manner in the Workday system for Manager approval.

BGIS

Operations Manager

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum.
Job type: Full-time
Apply by: Nov 28, 2026
Experience: ▪ Minimum 10 years related Facility & Property Management experience including experience in large multi-tenant properties, developing
Posting language: English
Posted: Oct 29, 2026

Original job description

Summary

JOB DESCRIPTION

Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. In conjunction with the National Director Operations, proactively coordinates every aspect of the tenant relationship by maintaining a consistent tenant services strategy at the CBC/Radio-Canada Toronto Broadcast Centre. This includes implementing and improving Tenant Relationship Management and Retention programs, supporting planning and delivery of exceptional service to ensure the asset is managed to meet client / landlord goals and objectives.

Key Duties & Responsibilities

▪ Receive, process and validate service

▪ Maintain positive tenant and client department relationships through professional and effective responsiveness to, and proactive

consideration of all issues, thereby ensuring that tenant expectations and landlord criteria are being consistently met;

▪ Assist in the preparation and implementation of initiatives to increase and uphold the quality and effectiveness of tenant relations

▪ Act as direct tenant liaison to ensure that all tenant construction activity and landlord work are well coordinated, organized and

proactively managed, and in fulfillment of lease obligations;

▪ Meet with Property Management team, Operations team, tenants, vendors, contractors and senior management as needed to review

and provide support to resolve operational challenges and implement new initiatives;

▪ Hold shared accountability for building presentation to ensure CBC/Radio-Canada’s best-in-class image is upheld at all times at the

portfolio properties

▪ Regularly inspects the building public spaces, lobbies, floors, common areas to understand the various tenant experiences and identify

building concerns, identify opportunities, and ensure that there are no negative tenant experiences.

▪ Conduct property inspections and is responsible for annual Building Condition reporting

▪ Provide assistance in the day-to-day operations of each facility ensuring the timely proactive completion of Preventative and Corrective

maintenance and seasonal interventions.

▪ Provide timely communication and updates on building operational issues to tenants and landlord.

▪ Provide Incident management for breakdowns, communications, escalation, and corrective actions for assigned areas of responsibility.

▪ Ensure appropriate documentation is collected and made available to satisfy KPI’s, and tenant requirements to demonstrate proper

maintenance and upkeep of building systems and that we are acting as prudent Property Managers.

▪ Assist the National Director-Operations in the administration of portfolio service contracts; preparation of tender and standard service

agreements, as necessary

▪ Promote additional services for tenants

▪ Know your tenants …. Stay close to tenants, know their business, hours of operation, and maintain detailed Tenant Profile reference

documents and history logs. Have an intimate understanding of pertinent covenants and lease documentation

▪ Assist the National Director-Operations in enforcing terms and provisions of leases

▪ Tenant Engagement programs …. Lead and promote property initiatives, including sustainability and environmental initiatives

▪ Liaise with Operations Centre to ensure service delivery and satisfaction for all Work Orders.

▪ Draw out system data and use the information to improve management of the facility. Use data to improve tenant experience and

increase services to tenants. Utilize statistical data to analyze and prepare reports to facilitate planning, budgeting, scheduling and

implementation of new action plans.

▪ Maintain and update Tenant building manuals and other building related materials

▪ Oversee tenant move-in and move-out process

▪ Coordinate building/industry recognition (i.e.: TOBY Award)

▪ Analyze needs for Client Services Training and recommend to National Director-Operations including customer service training for tenant interfacing BGIS staff and vendors (e.g. House Service, Security Guard) staff

▪ In conjunction with the National Director-Operations and the client Asset Management team, defines scope of work of both major and

minor facility maintenance and repairs projects, participates in preparation of tenders, and selection recommendations.

▪ Assists National Director-Operations with development of operating and capital budgets; manages budgets for assigned areas of

responsibility.

▪ Provide favorable visibility for BGIS in the community by active participation in real estate related organizations and community efforts

▪ Works safely and ensures all staff members will work safely and in accordance with our Health & Safety Action Plan. Ensures

compliance with Occupational Health and Safety policies, regulations.

▪ Act as an on-going innovator and thought leader for all aspects of services delivery as well as an innovation catalyst for the team

▪ Visit all remote sites and complete annual building inspection reports

▪ Identify user space concerns and coordinate planned repairs with CBC/Radio-Canada Advisor, Building Operations & Security

▪ Prepare and promote asset management plans for each location

▪ Implement sustainability program at each location in conjunction with CBC/Radio-Canada Senior Advisor, Health, Safety &

Environment

▪ Review lease agreements and confirm landlord obligations are being met

▪ Develop and circulate remote office newsletter to keep client staff aware of FM related topics

▪ Track / report on service level results for all Work Order requests and drive improved results

▪ Other duties as assigned.

Knowledge & Skills

▪ A seasoned dynamic, energetic, and change driven Property Management professional

▪ Minimum 10 years related Facility & Property Management experience including experience in large multi-tenant properties, developing

tenant relationship and retention programs

▪ Minimum 5 years managing/leading a facility operations and tenant services team.

▪ Proven experience effectively working and managing key subcontractors and interacting with key building occupants as required.

▪ Proven experience with driving change.

▪ Excellent customer service skills with ability to drive excellent tenant and client experience

▪ Familiar with Commercial leases

▪ Experience with financial management of commercial properties. Higher than average accounting knowledge, able to read and

understand financial reports and statements.

▪ RPA/FMA certification is an asset.

▪ Understanding of building codes, standards and compliance related items.

▪ Proven knowledge of technical systems in such an environment.

▪ Facility operations and maintenance management abilities

▪ Budget management abilities

▪ Ability to lead and engage in a team of individuals

▪ Vendor management abilities

▪ Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible

▪ Knowledge of health and safety requirements. Possesses a high degree of safety mindset

▪ Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices

where applicable.

▪ Maintains current knowledge of and developing ability to implement facility management services best practices.

▪ Able to obtain required CBC/Radio-Canada security clearance.

Licenses and/or Professional Accreditation (Considered an asset)

Valid driver’s license (as required) ,
RPA, CPM or equivalent experience

This is a regular, full-time position with a salary range of $96,322 to $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage operations, budgets, maintenance, service delivery, and tenant relationships across an assigned property portfolio, including the CBC/Radio-Canada Toronto Broadcast Centre. Coordinate tenant construction and moves, inspections, contracts, projects, safety, sustainability, and reporting while improving service quality and tenant experience.

Requirements

Requires at least 10 years of facility and property management experience, including large multi-tenant properties, and at least five years leading facility operations and tenant services teams. Candidates should bring strong financial, operational, tenant-service, vendor-management, safety, and leadership capabilities; RPA, CPM, or equivalent experience and a valid driver’s license are assets.

Skills

Facility Operations Management
Property Management
Budget Management
Project Management
Service Delivery Management
Vendor Management
Building Maintenance
Health and Safety Compliance
Emergency Preparedness
Business Continuity
Sustainability
Financial Reporting
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Property Management
Tenant Retention
Commercial Leases
Operations Management
Budget Management
Capital Budgets
Operating Budgets
Service Contracts
Tendering
Preventive Maintenance
Corrective Maintenance
Building Condition Reporting
Building Inspections
Work Orders
Building Systems
Vendor Management
Project Management
Asset Management Plans
Health and Safety
Emergency Preparedness
Business Continuity
Sustainability
RPA
FMA
CPM
CBC/Radio-Canada Security Clearance
TOBY Award

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