Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 1 day ago
MI
IT Support Tech I
Medline Industries, LP
Mississauga, ON · Spectrum
- Full-time
Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
Added 1 day ago
Senior Contract Specialist
BGBx
ON
Support client pricing models, including fixed-fee and time-and-materials arrangements, and make sure contract terms line up with how BGB bills and reconciles.
Added 1 day ago
HI
Coordonnateur.rice, relations à la clientèle
HUB International
Brossard, QC
- Full-time
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
Added 1 day ago
R
Financial Analyst – Manufacturing Operations
RTX
Halifax, NS
- Full-time
…boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services,…
Added 1 day ago
SC
Sales Associate
Staples Canada
Brockville, ON
- Part-time
Support all merchandising and signage standards including planograms and stocking.
Added 1 day ago
N
Regional Product Manager, Optical Networks
Nokia
Ottawa, ON
- Full-time
Support regional sales teams in achieving bookings and profitability targets with hyperscaler, cloud and AI customers.
Added 1 day ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
Oversees the implementation of service delivery program changes as required.
Added 1 day ago
C
Corporate Trust Officer
Computershare
Toronto, ON
- Full-time
Corporate Trust Program (Trust Institute, ICB) would be an asset; and
Added 1 day ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Saguenay, QC · Chicoutimi, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 1 day ago
CD
General Pipeline: Costumer
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
The ideal candidate must have the following qualifications:
Added 1 day ago
CD
General Pipeline: Cutter
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Personalized support adapted to your professional ambitions: training program, regular check-ins, inter-team contribution.
Added 1 day ago
CD
General Pipeline: Hat Maker
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Personalized support adapted to your professional ambitions: training program, regular check-ins, inter-team contribution.
Added 1 day ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Added 1 day ago
cook - Part time
Compass Group Canada
Kawartha Lakes, ON · Lindsay, ON
Food Safety Certification required
Added 1 day ago
CC
Corporate Trust Officer
Computershare Canada
Toronto, ON
- Full-time
Corporate Trust Program (Trust Institute, ICB) would be an asset; and
Added 1 day ago
CG
Light Duty Cleaner - Casual
Compass Group Canada
Richmond Hill, ON
- Part-time
…financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…
Added 1 day ago
R
Advisor, Talent and Culture
RONA
Boucherville, QC
- Full-time
Support leadership development programs and initiatives designed for high-potential talent.
Added 1 day ago
CG
Heavy Duty Cleaner Part Time
Compass Group Canada
Brampton, ON
- Part-time
…financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…
Added 1 day ago
CG
Light Duty Cleaner Casual
Compass Group Canada
Brampton, ON
- Part-time
Must have VSS and TB test
Added 1 day ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON
- Full-time
…you will provide expert advice, conduct complex analyses, and support informed decision-making on compensation, benefits, and other Total Rewards…
Added 1 day ago
D
Manager - Financial Services - Monitor Deloitte
Deloitte
Toronto, ON
- Full-time
As a Manager, you must have:
Added 1 day ago
S
Recruitment Coordinator (Hospitality Placement Coordinator)
Stepwest
Vancouver, BC
- Full-time
Across our offices in 10 countries, we support participants, partners, and host organizations by connecting great people with meaningful opportunities. Whether it’s helping a teacher move…
Added 1 day ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
Lead the Operations team to execute to the requirements of the Product Development Process (PDP), including all functional deliverables required to support project phase gates.
Added 1 day ago
R
Sales Specialist Appliances & Kitchen
RONA
Quebec, QC
- Full-time
A comprehensive training program for all new hires
Added 1 day ago
RH
Controller
Richcraft Homes
Ottawa, ON
- $95,000 to $110,000 CAD / year
- Full-time
Provide ongoing financial support to the management team, including loan draws

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

Report this job

Work requirements

Jobs in Canada