Jobs in Canada

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Added 15 mins ago
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Senior Business Support Assistant - Pharmacy Services
NHS Ayrshire & Arran
Ottawa, ON
- Full-time
HNC in Secretarial Studies or Business Administration; or
Added 15 mins ago
Senior Contract Specialist
BGBx
ON
The Senior Contract Specialist manages BGBx's contracts from start to finish across both the client side and the vendor side. That covers drafting, negotiation, execution, renewal and…
Added 15 mins ago
I
Manager - Logistics Technology SecOps
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
Build security into CI/CD with our development and DevOps teams: code scanning (SAST), application security testing (AST), dependency checks (SCA) and container image scanning.
Added 15 mins ago
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Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 30 mins ago
B
Senior ServiceNow Developer (SAM/HAM)
BeachHead
Toronto, ON
- Contract
Working with one of our top financial clients, this role calls for a Senior ServiceNow Developer (SAM/HAM) to support the ongoing development and enhancement of a ServiceNow platform, with…
Added 30 mins ago
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Manager - Financial Services - Monitor Deloitte
Deloitte
Toronto, ON
- Full-time
As a Manager, you must have:
Added 30 mins ago
QM
Field Service Manager - Field Operations
Quantum Management Services Ltd.
Barrie, ON
- $90,000 to $100,000 CAD / year
- Full-time
- Work closely with senior management to achieve operational and business objectives.
Added 30 mins ago
NN
Strategic Operations Manager
Novo Nordisk
Mississauga, ON
- Full-time
Strategic Operations Manager (9-month contract)
Added 30 mins ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
Working with the Director of Workflow Solutions, IT Business Partner (HR) is responsible for leading the alignment between the global Human Resources organization and global IT…
Added 30 mins ago
SV
General Manager, Food and Nutrition Services (Sodexo)
Shepherd Village Inc
Toronto, ON
- $85,000 to $95,000 CAD / year
Canadian Society of Nutrition Management (CSNM) Certification is required
Added 45 mins ago
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Associate Manager, Meta Search Engine (Bangkok-based, relocation provided)
Agoda
Montreal, QC
- Full-time
With Performance Marketing, MSE is a business development and marketing role within Agoda’s marketing department. It involves working with online vertical search advertisers (Meta Search…
Added 45 mins ago
A
Manager, PPC Marketing (Bangkok-based, relocation provided)
Agoda
Montreal, QC
- Full-time
Strategy Development: Develop and refine PPC strategy in line with overall business goals and market trends.
Added 45 mins ago
CR
Division Director
Clarity Recruitment
Toronto, ON
- Full-time
Lead a team of seven: senior Contingent Recruiters, client-facing Engagement Managers and a Recruitment Coordinator. Weekly one-on-ones, live development plans, and in-office onboarding for…
Added 45 mins ago
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Customer Experience Portfolio Lead
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…of our customer experience initiatives. Reporting to the CX Senior Manager, this role works closely with data analysts and CX champions to prioritize opportunities, build financial business…
Added 45 mins ago
CD
Senior Sales Manager – Americas Touring Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Must reside in Montréal, Canada
Added 45 mins ago
PS
Senior Manager, IT Business Partner
Periscope Search Group
Toronto, ON
- Full-time
This suits a hands-on HRIS technologist with 10+ years in HR technology who thinks like a business analyst and presents comfortably to senior leadership.
Added 45 mins ago
IR
Associate Vice President, Salesforce Engineering & Development
Info-Tech Research Group
Toronto, ON · London, ON
- Full-time
We are seeking an accomplished, hands-on-minded engineering executive to build and lead our Salesforce engineering and development organization. This is not a steady-state operating role:…
Added 1 hour ago
A
Senior Database Administrator (SQL Server, Oracle & Azure Cloud)-RQ11860
Amyantek
Toronto, ON
- Contract
Expertise and experience in Cloud DB Administration, Data Development (DevOps/DataOps) & Operations, Data Integration, Automation tools and technologies. Further research suggested on a…
Added 1 hour ago
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Senior Developer
Dexian
Toronto, ON
- Contract
Our client is seeking an experienced Mid-Senior ServiceNow Developer to support the ongoing development, enhancement, and optimization of its enterprise ServiceNow platform.
Added 1 hour ago
FC
Chargé de projet TI
FOP Consultants
Montreal, QC
- Full-time
FOP CONSULTANTS is looking for a motivated Senior IT Project Manager to contribute to the successful delivery of projects. Key responsibilities include end-to-end management of large-scale…
Added 1 hour ago
Senior Systems Analyst
F12.net
Cambridge, ON
…into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology…
Added 1 hour ago
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Analyst, Corporate Finance
KPMG
Calgary, AB
- Full-time
Assist with proactive business development and deal initiation activities.
Added 1 hour ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 1 hour ago
-F
Intermediate Associate, Geotechnical
-30- Forensic Engineering
Toronto, ON
- Full-time
Must have Professional Engineer licensing in Ontario (P.Eng)
Added 1 hour ago
TP
Operations Analyst - Entry to Mid Level
Tikva Partners
Canada
- Full-time
Career progression into Senior Operations Analyst, Business Analyst, Operations Manager, Strategy Analyst, or Process Improvement roles.

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

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Jobs in Canada