Jobs in Canada

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Added 5 mins ago
WF
Prepared Foods Production Team Member (Deli / Culinary Prep) - Part Time
Whole Foods Market
Toronto, ON
- Part-time
Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and…
Added 5 mins ago
MN
Customer Service Officer (Part-Time Contract)
Monde Nissin Australia
Mulgrave, NS
- Part-time
We are currently looking for a part-time customer service officer to be part of our Business Excellence Team based at our Mulgrave head office. This person will be reliable, energetic &…
Added 5 mins ago
S
Lead Clerk, Accounts Receivable RCH
Sanya’k̓ula
New Westminster, BC
- Full-time
Added 5 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 5 mins ago
E
Workday Advanced Compensation Sr. Consultant (Cert Required)
ERPA
Canada
- Full-time
Must have experience independently leading at least two Workday Phase 1 implementations and two Workday Phase X implementations · Must have experience troubleshooting, configuring, and navigating Workday Advanced Compensation
Added 5 mins ago
NI
ServiceNow Implementation Architect
Nityo Infotech
Toronto, ON
- Full-time
Managed service experience, where you run the platform for the customer.
Added 5 mins ago
LC
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Port Hawkesbury, NS
- Part-time
Maintain excellent customer service and checkout area
Added 5 mins ago
NW
Employment Counselor - OBTP
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Toronto, ON
- Full-time
Minimum 3 years of Case management experience required
Added 5 mins ago
NF
Assistant Store Manager Fresh Full Time Day
No Frills
Orangeville, ON
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 5 mins ago
LC
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Red Deer, AB
- Part-time
Maintain excellent customer service and checkout area
Added 5 mins ago
S&
Vice President of Finance
Stevenson & White
Ottawa, ON
- Full-time
Our client, a fast-growing software-as-a-service (SaaS) company, is looking for an innovative, hands-on VP of Finance to join their leadership team and help support this exciting next stage…
Added 5 mins ago
NF
Grocery Clerk Part Time Day
No Frills
Pincher, AB
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 5 mins ago
NF
Produce Clerk Part Time Day
No Frills
Toronto, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 5 mins ago
NF
Grocery Clerk Part Time Day
No Frills
Toronto, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 5 mins ago
I
Seasonal Customer Experience Representative
Indigo
Toronto, ON
- $17.95 CAD / hour
- Part-time
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of…
Added 5 mins ago
CI
Director, Dulux Stores - Ontario & Western Canada
Canadian Industries Limited
Vaughan, ON
- Full-time
…commercial priorities with store execution, sales strategy, service levels and market growth. The role will also collaborate with the Senior Director, Dulux Operations, Real Estate, Store…
Added 5 mins ago
NW
Employment Counselor - IES
Newcomer Women's Services Toronto
Toronto, ON
- Full-time
Minimum 3 years of Case management experience required
Added 5 mins ago
NF
Meat Clerk Part Time Day
No Frills
Toronto, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 5 mins ago
S
Cashier (Part Time)
Sobeys
Vancouver, BC
- Part-time
Cashiers provide our customers with friendly and professional service, and process customer orders in an accurate and efficient manner. Join the team and help create a positive, engaging…
Added 5 mins ago
NW
Learner Support Assistant
Newcomer Women's Services Toronto
Toronto, ON · North York, ON
- Full-time
Added 5 mins ago
HI
Adjoint(e) technique
HUB International Québec Ltd
Montreal, QC
- Full-time
Added 5 mins ago
NW
Employment Counselor - IES
Newcomer Women's Services Toronto
Toronto, ON
- Temporary
Minimum 3 years of Case management experience required
Added 5 mins ago
HI
Adjoint(e) technique
HUB International Québec Ltd
Brossard, QC
- Full-time
Added 5 mins ago
IG
Investment Specialist
Infotree Global Solutions
Montreal, QC
- Contract
Hybrid role: 4 days per week in the office
Added 5 mins ago
NF
Grocery Clerk Part Time Day
No Frills
Emerald Park, SK
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

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Work requirements

Jobs in Canada