Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 2 hours ago
FA
Supply Chain Administrator
FTAI Aviation
Montreal, QC
- Full-time
The Supply Chain Administrator provides transactional and administrative support across FTAI’s Supply Chain organization, which encompasses both Procurement and Repairs. The Administrator…
Added 2 hours ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities
Added 3 hours ago
Manager, Marketing
Joseph Ribkoff
Dorval, QC
…Finance, IT and HR as well as in the Production and Warehousing…
Added 3 hours ago
NA
Senior Business Support Assistant - Pharmacy Services
NHS Ayrshire & Arran
Ottawa, ON
- Full-time
…North East for an enthusiastic, self-motivated and committed Administrator to provide comprehensive secretarial and administrative support to the Prescribing Support Team. The successful…
Added 3 hours ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities
Added 3 hours ago
SV
General Manager, Food and Nutrition Services (Sodexo)
Shepherd Village Inc
Toronto, ON
- $85,000 to $95,000 CAD / year
Canadian Society of Nutrition Management (CSNM) Certification is required
Added 4 hours ago
B
Administrative Assistant (Temporary, 6 months)
BRP
Valcourt, QC
- Temporary
Provide administrative support (acting as an SAP access administrator, sorting and distributing mail, managing Service Desk, fax, and photocopy requests, booking meeting rooms, handling…
Added 4 hours ago
PT Community Centre Rental Administrator (Hamilton- Perkins)
Indwell
Hamilton, ON
Community Centre Rental Administrator- Part-Time
Added 5 hours ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 7 hours ago
KL
Centre Director – Tarsakallak School
Kativik llisarniliriniq
Aupaluk
- Full-time
Must have been a full-time resident of an Inuit community of Nunavik for at least ten (10) years
Added 21 hours ago
IF
New Business Administrator
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
This role is eligible for working from home up to 3 days per week
Added 22 hours ago
SC
General Manager, Food & Nutrition Services | Seniors' Living & Long-Term Care (81357001)
Sodexo Canada Ltd
Scarborough Bluffs Park, ON · Scarborough, Ontario
- Full-time
Canadian Society of Nutrition Management (CSNM) Certification is required
Added 22 hours ago
A
Inspector – Conveyance Systems
AECOM
Kingston, ON · Belleville, Ontario
- $85,000 to $100,000 CAD / year
- Full-time
…watermain, sanitary sewer, storm sewer and pumping station facilities. You'll work closely with contractors, clients and project teams to oversee construction activities and help deliver…
Added 1 day ago
DN
Office Administrator
David Nairne & Associates
North Vancouver, BC
- Full-time
This is a full-time, in-office position and requires working from our North Vancouver office five days per week
Added 1 day ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 day ago
B
Property Tax Administrator
BGIS
Mississauga, ON
- Full-time
The Property Tax Administrator assists the Lease Administration Manager in the management of realty and business tax and assessment matters for BGIS Canada managed facilities nationally in…
Added 1 day ago
SC
Director, Food Services (CSNM), Long Term Care (81357001)
Sodexo Canada Ltd
Scarborough Bluffs Park, ON · Scarborough, Ontario
- Full-time
2-3 years of leadership experience in long-term care and/or hospitality management, such as a General Manager, Administrator, Executive Chef, or similar leadership role
Added 1 day ago
B
Property Tax Administrator
BGIS
Mississauga, ON
- Full-time
The Property Tax Administrator assists the Lease Administration Manager in the management of realty and business tax and assessment matters for BGIS Canada managed facilities nationally in…
Added 1 day ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 day ago
SA
Manager, Security & Compliance
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
…address the housing shortage. With state-of-the-art manufacturing facilities in the Greater Toronto Area, Stelumar is focused on accelerating construction timelines, improving consistency…
Added 1 day ago
EM
Director of Operations
EKU Master of Public Administration Program
Richmond, BC
- Full-time
…efficient. Actively serving as the leader of administration, facilities, and technology for the department, the Director spearheads innovation across all housing operational functions. This…
Added 1 day ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 day ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 day ago
HA
Benefits Administrator - FT Permanent & FT Term
Health Association Nova Scotia
Bedford, NS
- Full-time
The Benefits Administrator Is Responsible For
Added 1 day ago
UO
Dental Clinic Receptionist
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- Full-time
…Assistant 4 for the Programs. Reports directly to the Clinic Administrator that reports to the Senior Clinic Manager, Resources and Operations. Works closely with the other Clinic…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

Report this job

Work requirements

Jobs in Canada