Jobs in Canada

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Added 12 mins ago
HA
Manager, Signature Events & Community Fundraising
Hope Air
Toronto, ON
- Full-time
We are looking for a dynamic, strategic and relationship-driven Manager, Signature Events & Community Fundraising to lead the growth, development and execution of our national signature…
Added 12 mins ago
FG
MANGO - Assistant Store Manager/Assistant(e) gérant(e) de magasin - Pointe Claire
Fox Group Canada Inc.
Pointe-Claire, QC · Point Claire, Quebec
- Full-time
We are looking for an Assistant Store Manager, who must be an exceptional leader who can motive, inspire, and develop the store team.
Added 12 mins ago
I
Manager - Logistics Technology SecOps
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
Build security into CI/CD with our development and DevOps teams: code scanning (SAST), application security testing (AST), dependency checks (SCA) and container image scanning.
Added 12 mins ago
R
Financial Analyst – Manufacturing Operations
RTX
Halifax, NS
- Full-time
…manufacturing and operations teams. This role will report to the Manager of Financial Planning & Analysis and partner closely with Finance, Production, and cross-functional stakeholders to…
Added 12 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 27 mins ago
B
Senior ServiceNow Developer (SAM/HAM)
BeachHead
Toronto, ON
- Contract
…Senior ServiceNow Developer (SAM/HAM) to support the ongoing development and enhancement of a ServiceNow platform, with a focus on CMDB, Hardware Asset Management, Software Asset…
Added 27 mins ago
MR
Business Operations & Growth Manager
Maritime Respiratory Care
Summerside, PE
- Full-time
Support training and professional development.
Added 27 mins ago
R
Advisor, Talent and Culture
RONA
Boucherville, QC
- Full-time
Working closely with the Talent, Culture and Development team, this individual contributes to the delivery of strategic projects while independently managing selected initiatives. They…
Added 27 mins ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON
- Full-time
This role requires a combination of technical expertise, effective people leadership, strong stakeholder management, analytical capability, and operational discipline.
Added 27 mins ago
D
Manager - Financial Services - Monitor Deloitte
Deloitte
Toronto, ON
- Full-time
As a Manager, you must have:
Added 27 mins ago
QM
Field Service Manager - Field Operations
Quantum Management Services Ltd.
Barrie, ON
- $90,000 to $100,000 CAD / year
- Full-time
Position: Field Service Manager - Field Operations
Added 27 mins ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
We are adding an Ops NPI Project Manager to carry the additional load. This role is the central Operations point of contact for an assigned set of PLT NPI projects - managing the planning,…
Added 27 mins ago
NN
Strategic Operations Manager
Novo Nordisk
Mississauga, ON
- Full-time
Strategic Operations Manager (9-month contract)
Added 27 mins ago
RH
Controller
Richcraft Homes
Ottawa, ON
- $95,000 to $110,000 CAD / year
- Full-time
…history in home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property…
Added 27 mins ago
RP
Leasing Manager
Royal Premier Homes
London, ON
- Full-time
…residential buildings in London, Ontario. Our projects, including our development at 801 Sarnia Road near Western University, are designed for the people who live in them, and many of our…
Added 27 mins ago
FC
Project Manager - Mining & Metals
Fluor Corporation
Vancouver, BC
- Full-time
In the role of Project Manager, you will have full accountability for overall project delivery of medium-sized or large-sized EPCM projects or to manage a significant and complex scope on a…
Added 28 mins ago
Co-op Job Developer
University of Guelph
Guelph, ON
…learning in real-world contexts. The department provides career development for UofG students including co-operative education, career education, campus and community-integrated learning,…
Added 28 mins ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
…non-technical HR partners, as well as present strategic plans to senior…
Added 28 mins ago
VC
Project Coordinator (Infrastructure Construction)
Valard Construction
Port Hawkesbury, NS
- $80,000 to $108,000 CAD / year
- Full-time
* Applicants must have legal authorization to work in Canada with no restrictions
Added 28 mins ago
SV
General Manager, Food and Nutrition Services (Sodexo)
Shepherd Village Inc
Toronto, ON
- $85,000 to $95,000 CAD / year
Canadian Society of Nutrition Management (CSNM) Certification is required
Added 28 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
Added 28 mins ago
Customer Coordinator
Molson Coors
Toronto, ON
…projects across the province. Reporting to the Sales Enablement Manager, you will play a critical role in ensuring accuracy, efficiency, and collaboration across multiple functions while…
Added 28 mins ago
W
(CAN) Customer Service Manager (PT)
Walmart
Ancaster, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 28 mins ago
LC
Assistant Store Manager Fresh Full Time Day
Loblaw Companies Limited
Orangeville, ON
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 28 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

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Jobs in Canada