Jobs in Canada

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Added 5 mins ago
S
Lead Clerk, Accounts Receivable RCH
Sanya’k̓ula
New Westminster, BC
- Full-time
Added 5 mins ago
YS
Growth Marketing Manager
Your Startup Operations
Canada
- Full-time
We're a boutique operational services agency providing dedicated virtual assistants and white-glove operational support to businesses across the United States. We help entrepreneurs…
Added 5 mins ago
Y
IT Project Manager-Telecom
Yochana
Brampton, ON
- Full-time
The Project Manager is responsible for leading and coordinating project governance, testing activities, cutover planning, business readiness, Hypercare support, and operational transition…
Added 5 mins ago
CI
Director, Dulux Stores - Ontario & Western Canada
Canadian Industries Limited
Vaughan, ON
- Full-time
Lead, coach and develop Regional Operations Managers, and build strong Store Manager capability across the network. Set clear expectations for leadership, customer experience and business…
Added 5 mins ago
IG
Investment Specialist
Infotree Global Solutions
Montreal, QC
- Contract
Hybrid role: 4 days per week in the office
Added 5 mins ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
You’ll report to our Head of Finance and partner closely with operations, treasury, compliance, engineering, and our external auditors.
Added 5 mins ago
AC
Gestionnaire de projets/Project Manager
ATS Corporation
Montreal, QC
- Full-time
The Project Manager is responsible for the overall client experience, satisfaction, and collective success with regards to budget performance, on time delivery, application success and…
Added 5 mins ago
D
Senior Financial Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $55 to $69 CAD / hour
- Contract
…and diverse global culture as an entrepreneurial investment…
Added 5 mins ago
CI
Director, Sales Ontario
Canadian Industries Limited
Vaughan, ON
- Full-time
…Managers, Regional Sales Managers, and their Account Development Manager teams to deliver profitable growth, stronger customer engagement and consistent market…
Added 5 mins ago
VR
Wellness Nurse Manager - RPN
VIVA Retirement Communities
Vaughan, ON
- Full-time
Manage the day-to-day operations of the Wellness department including medication distribution and administration, care package services, regular Community Member assessments and…
Added 5 mins ago
P
Gérant(e) Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles
Pharmaprix
Longueuil, QC
- Full-time
Vendre des produits et services aux clients tout en encadrant et conseillant le personnel à cet effet.
Added 5 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 mins ago
Human Resources Intern
ACCES Employment
Toronto, ON
Equity, Diversity, and Inclusion are central to our mission, values, and operations. We foster an inclusive workplace where every employee feels a sense of belonging. Our diverse team…
Added 5 mins ago
COOK
Southbridge Healthcare LP
Ottawa, ON
…mealtimes; assumes responsibility for routine departmental operations in the absence of the Dietary Manager, including staff replacements and service calls for malfunctioning…
Added 5 mins ago
Electrician
Enercare
Toronto, ON
Must have valid driving license with clean driver's abstract · Must be a certified licensed electrician must possess valid 309A license with 3-5 years current trade work experience years’ experience
Added 5 mins ago
HVAC Technician
Enercare
Peterborough, ON
Must have a valid Gas Fitter 2 or Gas Fitter 1 license · Must have a valid 313D Air Conditioning license
Added 5 mins ago
C
SERVER -The Rec Room Deerfoot
Cineplex
Calgary, AB · Deerfoot The Rec Room
- Part-time
…position of Server – The Rec Room, reporting to the General Manager. This position will be based at our Rec Room 1180-901 64 Ave NE, Calgary, AB T2E 7P4…
Added 20 mins ago
HA
Manager, Signature Events & Community Fundraising
Hope Air
Toronto, ON
- Full-time
We are looking for a dynamic, strategic and relationship-driven Manager, Signature Events & Community Fundraising to lead the growth, development and execution of our national signature…
Added 20 mins ago
R
Financial Analyst – Manufacturing Operations
RTX
Halifax, NS
- Full-time
…transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the…
Added 20 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 20 mins ago
M
Front Desk Supervisor - Contract
Marriott
Toronto, ON
- Full-time
…process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and…
Added 35 mins ago
MR
Business Operations & Growth Manager
Maritime Respiratory Care
Summerside, PE
- Full-time
…and ensuring patients can easily start and maintain therapy. Services include home sleep testing, CPAP setup and mask fitting, home and portable oxygen, and ongoing follow-up with…
Added 35 mins ago
QM
Field Service Manager - Field Operations
Quantum Management Services Ltd.
Barrie, ON
- $90,000 to $100,000 CAD / year
- Full-time
Our client, an established and growing home services organization, is looking for a Service Manager to lead its Barrie operations.
Added 35 mins ago
VC
Commercial Manager (Bilingual English / French)
Valard Construction
Calgary, AB
- Full-time
Applicants must have legal authorization to work in Canada with no restrictions
Added 36 mins ago
Co-op Job Developer
University of Guelph
Guelph, ON
…development and recognition. These areas are supported by business operations, marketing and communications, employment services and systems. The University has the second largest…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

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Work requirements

Jobs in Canada