Jobs in Canada

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Manager, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
As a Manager, Internal Controls and Risk Management – Financial Services, you will work with a team of professionals to help anticipate and solve internal control and risk management…
Added just now
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
We are adding an Ops NPI Project Manager to carry the additional load. This role is the central Operations point of contact for an assigned set of PLT NPI projects - managing the planning,…
Added just now
EC
Future Leaders Program – Management Trainee
EMCO Corporation
Vancouver, BC
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 13 mins ago
TP
Operations Analyst - Entry to Mid Level
Tikva Partners
Canada
- Full-time
Assist in forecasting, capacity planning, and resource allocation activities.
Added 13 mins ago
NF
Assistant Store Manager Fresh Full Time Day
No Frills
Orangeville, ON
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 14 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Team leadership: Supervise and support research staff and volunteers, including workload planning, weekly supervision, evaluations, contracts, professional development, training, and leave…
Added 14 mins ago
CI
Director, Dulux Stores - Ontario & Western Canada
Canadian Industries Limited
Vaughan, ON
- Full-time
…with the Senior Director, Dulux Operations, Real Estate, Store Development, Logistics, Health & Safety, Store Audit and Customer Service partners to strengthen execution across the…
Added 14 mins ago
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Assistant Manager, Guest Experience | Kingston - Closing Nov 25
lululemon
Kingston, ON
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 14 mins ago
GD
Canada Tax Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
TheCanada Tax Manager opening is a current vacant position at General Dynamics Land Systems – Canada. The base salary hiring range for this position is $132,000 to $173,000 per year. Once…
Added 14 mins ago
CI
Director, Sales Ontario
Canadian Industries Limited
Vaughan, ON
- Full-time
…Account Managers, Regional Sales Managers, and their Account Development Manager teams to deliver profitable growth, stronger customer engagement and consistent market…
Added 14 mins ago
NF
Project Manager Strategy & Technology
Nature Fresh Farms
Leamington, ON
- $90,000 to $125,000 CAD / year
- Full-time
We are currently looking to fill a full-time, permanent position for a Project Manager, Strategy & Technology in our Administration Department at our Leamington office.
Added 14 mins ago
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Gérant(e) Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles
Pharmaprix
Longueuil, QC
- Full-time
Added 14 mins ago
CH
Regional General Manager
Cambridge Hotel and Conference Centre
Cambridge, ON
- Full-time
General Manager Leadership and Talent Development
Added 14 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 14 mins ago
AI
Site Manager
American Iron and Metal
Matane, QC
- Full-time
Reporting to the Regional Director, the Site Manager is responsible for coordinating site activities, managing teams, and ensuring the smooth execution of operations related to the…
Added 14 mins ago
District Accounting Manager - DPM
Tridel Group of Companies
Toronto, ON
…Greater Toronto Area (GTA). Recognized as the #3 condominium manager in Canada by the REMI Network, we pride ourselves on our commitment to excellence and integrity in all aspects of our…
Added 14 mins ago
Service Delivery Manager
F12.net
Vancouver, BC
…into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology…
Added 14 mins ago
Manager, Marketing
Joseph Ribkoff
Dorval, QC
The Marketing Manager is responsible for leading the planning, coordination, and execution of key marketing initiatives across Joseph Ribkoff’s wholesale business, newly developed retail…
Added 14 mins ago
STORE MANAGER - BRAMPTON
Kitchen Stuff Plus
Brampton, ON
Supervises: Assistant Manager, Shift Leader, Sales Associate
Added 14 mins ago
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Analyst, Workday Talent and Compensation
Cogeco
Burlington, ON · Montreal, QC
- Full-time
Connect skills, talent, learning, and compensation data structures to optimize the employee and manager experience.
Added 14 mins ago
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Account Manager
Gallagher
Sault Ste. Marie, ON
- Full-time
License required
Added 14 mins ago
C
Sr. Manager, Data Engineering
Cineplex
Toronto, ON
- Full-time
As the Sr. Manager, Data Engineering, you will have the opportunity to shape and scale the data foundations that power analytics, insights, and innovation across the business. You will lead…
Added 29 mins ago
HA
Manager, Signature Events & Community Fundraising
Hope Air
Toronto, ON
- Full-time
We are looking for a dynamic, strategic and relationship-driven Manager, Signature Events & Community Fundraising to lead the growth, development and execution of our national signature…
Added 29 mins ago
NA
Senior Business Support Assistant - Pharmacy Services
NHS Ayrshire & Arran
Ottawa, ON
- Full-time
Strong organisational, planning and time management skills.
Added 29 mins ago
R
Financial Analyst – Manufacturing Operations
RTX
Halifax, NS
- Full-time
…manufacturing and operations teams. This role will report to the Manager of Financial Planning & Analysis and partner closely with Finance, Production, and cross-functional stakeholders to…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

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Jobs in Canada