Jobs in Canada

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Added 7 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 8 mins ago
RS
Material Handler Day Shift Sunday - Wednesday
Ryder System, Inc.
Winnipeg, MB
- Full-time
Wage: $21.18 + $0.50 Day Shift Differential · Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site
Added 8 mins ago
RS
Forklift / AGV Operator (Weekends)
Ryder System, Inc.
Caledon, ON
- Full-time
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 8 mins ago
6
Site Superintendent
6ixBuild
East Gwillimbury, ON
- Full-time
MUST HAVE QUALIFICATIONS
Added 8 mins ago
VR
Wellness Nurse Manager - RPN
VIVA Retirement Communities
Vaughan, ON
- Full-time
Manage the day-to-day operations of the Wellness department including medication distribution and administration, care package services, regular Community Member assessments and…
Added 8 mins ago
SJ
C.T. Technologist CT
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
Must possess a key element of professionalism · Must possess effective communication between colleagues, patients and their families
Added 8 mins ago
CH
Regional General Manager
Cambridge Hotel and Conference Centre
Cambridge, ON
- Full-time
The Regional General Manager provides overall operational leadership across the hotel portfolio and serves as a member of the Regional Team. The role develops and supports the General…
Added 8 mins ago
O
Associate, Marketing & Communications
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week
Added 8 mins ago
SL
Bilingual Proposal Coordinator
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
The Proposal Team is the gateway to Sun Life’s Group Benefits new business and is a key contributor to the sales process. As an innovative leader in the industry, our role is to deliver…
Added 8 mins ago
Cabin Crew Member - Toronto, ON
WestJet Group
Mississauga, ON
Must have 2-3 year's of customer service experience
Added 8 mins ago
Customer Success Associate - 12 Month Contract
Trudell Medical Group
London, ON
We’re actively searching for our next team member for the position of:
Added 8 mins ago
Associé aux ventes- Vente au Détail
Roots
Quebec, QC
Capacité à rester debout et à se déplacer dans le magasin pendant de longues périodes au cours d’un quart de 3 à 8 heures
Added 23 mins ago
I
Sandwich Artist ®
IPC/Subway
Brandon, MB
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 23 mins ago
I
Electro-mechanical technician
Intelcom
Mississauga, ON
- Full-time
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
Added 23 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
Participates as a member of the Operations Centre team in large company-wide projects.
Added 23 mins ago
M
Front Desk Supervisor - Contract
Marriott
Toronto, ON
- Full-time
…best work, begin your purpose, belong to an amazing global team, and become the best version of…
Added 38 mins ago
R
Associé aux ventes- Vente au Détail
Roots
Quebec, QC
- Full-time
Capacité à rester debout et à se déplacer dans le magasin pendant de longues périodes au cours d’un quart de 3 à 8 heures
Added 38 mins ago
W
Union - Canada Only: Operations Associate - Cutting (Large)
Wesco
Richmond, BC
- Full-time
…community engagement, we create an environment where every team member has the opportunity to thrive.…
Added 38 mins ago
SC
Patrouilleur temps partiel (possibilité de temps plein) disponible jour, soir, nuit
Securitas Canada
Montreal, QC
- Full-time
- Part-time
Must have a reliable means of communication (i.e., pager or phone) · Must have a reliable means of transportation (public or private)
Added 38 mins ago
Specialist Solutions (AI Agent Specialist)
Independent Electricity System Operator
Canada
In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:
Added 38 mins ago
MR
Intermediate Estimator (ICI Construction)
Maple Reinders
Remote, Canada
- $95,000 to $120,000 CAD / year
- Full-time
- Remote
Maple Reinders Constructors Ltd. is currently looking for an experienced Intermediate Estimator to join our Buildings team in Mississauga, Ontario. The successful candidate will have the…
Added 38 mins ago
W
pharmacy assistant
Walmart
St. Catharines, ON
- Part-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 53 mins ago
J
Scheduling Clerk (Manufacturing)
Jaylor
East Garafraxa, ON
- Part-time
Experience: Must possess skills, training or knowledge in ERP systems, welding, press operation, and metal cutting machinery
Added 53 mins ago
LC
Student Part Time Evening Greenlight Requisition
Loblaw Companies Limited
Hamilton, ON
- Part-time
We're looking for talented store team members who are passionate about providing an exceptional shopping experience for customers and delighting
Added 53 mins ago
Sales Associate
Rogers Communications
Calgary, AB
…recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

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Work requirements

Jobs in Canada