Jobs in Canada

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SB
Senior Buyer
Steelway Building Systems
Aylmer, ON
- Full-time
Provide market intelligence, pricing forecasts, and sourcing recommendations to the Senior Materials Manager.
Added 15 mins ago
TT
Manager, Community and Councillor Relations (13960)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $129,693.2 to $162,089.2 CAD / year
- Full-time
As the Manager of Community & Councillor Relations, you will be responsible for providing leadership in the development, planning, and execution of strategic consultation and communications…
Added 15 mins ago
M
Senior Manager, Project Controls
Metrolinx
Canada
- Full-time
This role requires you to be on-site at the office, 5 days per week
Added 15 mins ago
E-Commerce Activation Manager (15-month contract)
Nestle Operational Services Worldwide SA
Montreal, QC
We are looking for an experienced and strategic eCommerce Activation Manager to lead our B2C digital sales channel in Canada. This 15-month contract opportunity to cover a maternity leave.
Added 15 mins ago
S
Senior Environmental Project Manager
Stantec
ON · Stoney Creek, ON
- Full-time
As a Senior Environmental Project Manager, you will lead complex, multidisciplinary projects and programs that bring together the breadth of Stantec's Environmental Services capabilities.…
Added 30 mins ago
Events & Field Marketing Manager
Rival Technologies
Vancouver, BC
Reporting to CMO, we’re looking for a organized, proactive, detail-oriented Events & Field Marketing Manager to join Rival Technologies. In this role, you’ll help deliver high-quality trade…
Added 45 mins ago
JP
Chef(fe), Développement des affaires - Business Development Manager
JAMP Pharma Group
Boucherville, QC
- Full-time
Finalisation et exécution des accords : Piloter la structuration des transactions, la tarification et les accords de licence selon différents modèles de partenariat stratégique tels que…
Added 45 mins ago
Senior Project Manager (Contract)
Blue Ant Media Inc.
Toronto, ON
Working closely with senior leadership, departmental leads, technology specialists, media operations, and vendors, this role translates strategic priorities into achievable delivery plans…
Added 1 hour ago
C
Program Manager, Indigenous & Northern Services
Catalyste+
Toronto, ON
- Full-time
Reporting directly to the Sr. Manager, NRIPSD, the Program Manager, INS is responsible for the planning, coordination, implementation, monitoring, and continuous improvement of Catalyste+…
Added 1 hour ago
YE
Marketing Specialist
YAC Enterprise
Canada
- Full-time
Career progression into Senior Marketing Specialist, Marketing Manager, Brand Manager, Growth Marketing Manager, or Head of Marketing roles.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Ability to balance strategic thinking with hands-on execution
Added 1 hour ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
As Commodity Manager – CFM56 Engine Components, you will play a critical role in shaping and executing FTAI Aviation’s global material strategy for a portfolio of CFM56 engine components…
Added 1 hour ago
Electrical Sales & Project Manager
Sonepar
London, ON
The Senior Electrical Sales Project Manager is responsible for leading and overseeing the London-based project team to ensure the successful planning, execution, and delivery of projects…
Added 1 hour ago
WS
Warehouse & Production Manager
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
The Warehouse & Production Manager is the operational leader of our Montreal (Pointe-Claire) site and a key contributor to our North American supply chain performance. This role is part of…
Added 1 hour ago
CI
Director, Dulux Stores - Ontario & Western Canada
Canadian Industries Limited
Vaughan, ON
- Full-time
The Director, Operations for Ontario & Western Canada provides strategic and operational leadership for the Dulux store network across Ontario and Western Canada. This role is accountable…
Added 1 hour ago
UC
Senior AI Project Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- Other
We are seeking an experienced Senior Project Manager – AI SDLC to lead the strategic rollout of enterprise-wide, AI-augmented engineering capabilities, developer tooling, and intelligent…
Added 1 hour ago
CI
Director, Sales Ontario
Canadian Industries Limited
Vaughan, ON
- Full-time
The Director, Sales for Ontario, provides strategic and operational leadership for the Dulux store network across Ontario. This role is accountable for translating the sales strategy into…
Added 1 hour ago
KT
Gestionnaire principal(e), Accès au marché / Senior Manager, Market Access
Knight Therapeutics Canada
Montreal, QC
- Full-time
We are seeking a Senior Manager, Market Access, to join our Commercial team. Reporting to the Director, Market Access, this individual will independently lead market access, pricing,…
Added 1 hour ago
CH
Regional General Manager
Cambridge Hotel and Conference Centre
Cambridge, ON
- Full-time
The Regional General Manager works in close partnership with the Vice President, Sales, who leads portfolio commercial strategy, sales and topline growth, and the Senior Advisor, Hotel…
Added 2 hours ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 2 hours ago
NN
Strategic Operations Manager
Novo Nordisk
Mississauga, ON
- Full-time
Strategic Operations Manager (9-month contract)
Added 2 hours ago
CD
Senior Sales Manager – Americas Touring Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Must reside in Montréal, Canada
Added 2 hours ago
IR
Associate Vice President, Salesforce Engineering & Development
Info-Tech Research Group
Toronto, ON · London, ON
- Full-time
…a Quality Engineering Lead, and a Salesforce Administration Manager, all while partnering as a peer with Product Management and collaborating closely with a separate Architecture…
Added 2 hours ago
BS
Marketing Manager - Professionals
Bushbalm Skincare
Ottawa, ON
- Full-time
Bushbalm is looking for a Marketing Manager, Professional Channel to drive the execution of Bushbalm's PRO marketing strategy through integrated campaigns, market insights, and…
Added 2 hours ago
FC
Chargé de projet TI
FOP Consultants
Montreal, QC
- Full-time
FOP CONSULTANTS is looking for a motivated Senior IT Project Manager to contribute to the successful delivery of projects. Key responsibilities include end-to-end management of large-scale…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

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Jobs in Canada