Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 14 mins ago
AC
Finance Manager, Academic
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 30 mins ago
SF
Senior Software Developer
SGGG Fund Services Inc.
Toronto, ON
- $100,000 to $125,000 CAD / year
- Full-time
Must have ASP.NET MVC and AngularJS experience, preference will be given to advanced knowledge
Added 30 mins ago
MI
Senior Manager, Fund Accounting, Private Markets
MUFG Investor Services
Vancouver, BC
- $105,000 to $154,000 CAD / year
- Full-time
The Senior Associate Director is accountable for the performance and results of assigned private equity and private debt client portfolios, ensuring high-quality, timely and controlled…
Added 30 mins ago
T&
Senior Consultant - Contracting & Procurement
Turner & Townsend
Calgary, AB
- Full-time
Reporting to the Procurement Manager, the Senior Consultant, Contracting & Procurement is responsible for managing the contracting and procurement activities required to support industrial…
Added 45 mins ago
SG
Client Account Manager, BPO & Contact Centre
SinglePoint Group International Inc
Toronto, ON
- Full-time
As Client Account Manager, you’ll be the primary day-to-day contact for assigned BPO clients and the central point of coordination with our operational teams. You’ll understand what clients…
Added 59 mins ago
A
Sales Excellence and Planning Manager
Altis
Toronto, ON
- $150,000 to $160,000 CAD / year
- Full-time
Our client, a leading organization in the financial services industry, is seeking an experienced Manager, Client Service and Fund Operations Transformation to support day-to-day operations…
Added 59 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 59 mins ago
PC
Manager, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As a Manager, Internal Controls and Risk Management – Financial Services, you will work with a team of professionals to help anticipate and solve internal control and risk management…
Added 1 hour ago
TC
Interior Design Project Manager
The Crowd
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
…creative design process itself. The Interior Design Project Manager will oversee projects from initial planning through construction and final delivery, taking responsibility for project…
Added 1 hour ago
P
Manager, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
As a Manager, Internal Controls and Risk Management – Financial Services, you will work with a team of professionals to help anticipate and solve internal control and risk management…
Added 2 hours ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 2 hours ago
D
Manager - Financial Services - Monitor Deloitte
Deloitte
Toronto, ON
- Full-time
As a Manager, you must have:
Added 2 hours ago
CR
Division Director
Clarity Recruitment
Toronto, ON
- Full-time
…trust, with innovative hiring technology that enables speed and delivery. We are specialized recruiters in Finance, HR, Operations and Technology, not…
Added 2 hours ago
B
Customer Experience Portfolio Lead
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an experienced CX Portfolio Lead to drive the evaluation, governance, and value delivery of our customer experience initiatives. Reporting to the CX Senior Manager, this…
Added 2 hours ago
K
Analyst, Corporate Finance
KPMG
Calgary, AB
- Full-time
Meaningful roles on a variety of Corporate Finance assignments for some of Canada’s premier companies, with support and coaching from senior Corporate Finance executives that promote…
Added 3 hours ago
GT
Senior IT Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $90 to $95 CAD / hour
- Contract
…round; interviews are 30–60 minutes; panels include the Hiring Manager, a peer PM, and possibly the Senior…
Added 3 hours ago
D
Sr. Project Manager, Owners Engineering
DNV
Toronto, ON
- Full-time
DNV’s Owner’s Engineering (OE) team is seeking a Senior Project Manager-Owner’s Engineering to perform a variety of engagements related to storage, solar, wind and other emerging…
Added 3 hours ago
Program Manager, Sr. Specialist 1
L3Harris Technologies
ON · Waterdown, ON
Interact regularly with existing or potential clients to determine their needs and to develop plans for delivery. Advocate on behalf of clients and represent clients' needs as appropriate…
Added 4 hours ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 4 hours ago
B
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO
Toronto, ON
- Full-time
This is neither a delivery-only architecture role nor a pure sales position. The successful candidate will use their banking knowledge and technical credibility to shape executable…
Added 4 hours ago
Bid Manager
Alstom
Toronto, ON
This role requires an on-site presence of four (4) days per week
Added 4 hours ago
OT
MEP Project Manager
Ontario Transit Group
Toronto, ON
- Full-time
The Project Manager, MEP (Mechanical, Electrical, Plumbing) will manage the delivery of Mechanical and Electrical packages across several stations including HVAC (Heating, Ventilation, Air…
Added 5 hours ago
T
Banking & Financial Services - Delivery Manager
Talentmatics
Mississauga, ON
- Full-time
Hiring: Delivery Manager – Banking & Financial Services
Added 6 hours ago
BC
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO Canada
Toronto, ON
- Full-time
This is neither a delivery-only architecture role nor a pure sales position. The successful candidate will use their banking knowledge and technical credibility to shape executable…
Added 6 hours ago
E
Senior Manager, Financial Planning & Analysis (FP&A)
Enwave
Toronto, ON
- Full-time
Are you a strategic finance leader who thrives on turning data into business decisions? Enwave Energy Corporation is looking for a Senior Manager, Financial Planning & Analysis (FP&A) to…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

Report this job

Work requirements

Jobs in Canada