Jobs in Canada

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Added 13 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Techo-Bloc is a North American manufacturer and distributor of premium hardscape products, with 9 production facilities and 15 distribution centers. With 900+ employees, we design products…
Added 13 mins ago
P
Welder-Fabricator
PERMA-PIPE
Camrose, AB
- Full-time
Schedule - Monday to Friday; Night shift rotation; Weekends as needed; Ability to work overtime as required
Added 13 mins ago
AC
Gestionnaire de projets/Project Manager
ATS Corporation
Montreal, QC
- Full-time
The Project Manager is responsible for the overall client experience, satisfaction, and collective success with regards to budget performance, on time delivery, application success and…
Added 13 mins ago
MI
Internal Audit Manager
Martinrea International
Vaughan, ON
- $96,000 to $138,500 CAD / year
- Full-time
…billion. Martinrea currently employs over 17,000 people in 55 facilities…
Added 13 mins ago
CH
Regional General Manager
Cambridge Hotel and Conference Centre
Cambridge, ON
- Full-time
The Regional General Manager provides overall operational leadership across the hotel portfolio and serves as a member of the Regional Team. The role develops and supports the General…
Added 14 mins ago
PP
Welder-Fabricator
PERMA PIPE INC
Camrose, AB
- Full-time
Schedule - Monday to Friday; Night shift rotation; Weekends as needed; Ability to work overtime as required
Added 14 mins ago
Manager, Marketing
Joseph Ribkoff
Dorval, QC
…Finance, IT and HR as well as in the Production and Warehousing…
Added 29 mins ago
NA
Senior Business Support Assistant - Pharmacy Services
NHS Ayrshire & Arran
Ottawa, ON
- Full-time
…expenses, manage office supplies and consumables, and coordinate facilities and IT support arrangements for staff. The role also requires maintaining electronic databases, contributing to…
Added 29 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 44 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Techo-Bloc is a North American manufacturer and distributor of premium hardscape products, with 9 production facilities and 15 distribution centers. With 900+ employees, we design products…
Added 44 mins ago
QM
Field Service Manager - Field Operations
Quantum Management Services Ltd.
Barrie, ON
- $90,000 to $100,000 CAD / year
- Full-time
Position: Field Service Manager - Field Operations
Added 44 mins ago
SV
General Manager, Food and Nutrition Services (Sodexo)
Shepherd Village Inc
Toronto, ON
- $85,000 to $95,000 CAD / year
Canadian Society of Nutrition Management (CSNM) Certification is required
Added 44 mins ago
B
Social Media Manager
Blazesoft
Concord, ON
- Full-time
We're looking for a creative, hands-on Social Media Manager to manage social media and email communications for one or two of our brands.
Added 59 mins ago
B
Manufacturing Strategy Engineer, Fabrication and Infrastructure
BRP
Sherbrooke, QC
- Full-time
Reporting to the Global Manufacturing Strategy Manager, you will play a key role in defining and deploying BRP’s future international manufacturing footprint.
Added 59 mins ago
B
Manufacturing Strategy Engineer, Assembly
BRP
Sherbrooke, QC
- Full-time
We are looking for a manufacturing footprint strategy engineer who will report to the manufacturing strategy manager, and who’ll be tasked with helping us to define BRP’s future…
Added 59 mins ago
B
Customer Experience Portfolio Lead
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…customer experience initiatives. Reporting to the CX Senior Manager, this role works closely with data analysts and CX champions to prioritize opportunities, build financial business cases,…
Added 59 mins ago
B
Customer Experience Data Analyst
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an experienced CX Data Analyst to strengthen our CX function. Reporting to the CX Senior Manager and collaborating with the CX Portfolio Lead, this role translates…
Added 1 hour ago
BI
Automation Lead
Beta-Tech Inc. (BTI)
Calgary, AB
- Full-time
BTI is an engineering and technology company supporting industrial facilities across Western Canada. We combine engineering, automation and controls, measurement, digital solutions and…
Added 1 hour ago
PT Community Centre Rental Administrator (Hamilton- Perkins)
Indwell
Hamilton, ON
…Indwell Family of Companies. You will report to the Office Manager and collaborate with external community members and with Indwell’s internal teams-People and Culture, Programs and…
Added 1 hour ago
BAS Technician - CDFM - FT Support
Humber College
Toronto, ON
Faculty/Department: Capital Development and Facilities Management
Added 1 hour ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Engineering & Maintenance, the Painter/Journeyperson is responsible for performing regular maintenance and painting services across hospital facilities. This…
Added 1 hour ago
DH
Campus Manager on Duty
Diamond Hotels Management Inc.
Kingston, ON
- Full-time
The Campus Manager on Duty (MOD) is responsible for providing operational leadership and oversight across three hotel properties: Quality Inn & Conference Centre, Comfort Inn & Suites…
Added 1 hour ago
MS
Supply Chain Manager
ML6 Search + Talent Advisory
Truro, NS
- Full-time
Establish lead times, reorder points, and optimal inventory levels across numerous dynamic, cross-border locations to ensure robust inventory control
Added 1 hour ago
CH
Senior Operations Manager
Confidential Healthcare and Life Sciences Company
Toronto, ON
- $130,000 to $170,000 CAD / year
- Full-time
The Senior Operations Manager oversees the day-to-day operations of a high-complexity, high-volume laboratory, ensuring accurate, compliant, and high-quality testing. This role is…
Added 1 hour ago
GC
Part-Time Surveillance Operator - Casino Mohawk
Great Canadian Entertainment
Campbellville, ON
- Part-time
Under the general direction of the Manager, Surveillance, this position is responsible for monitoring interior and exterior areas of a property by closed circuit television cameras and…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must possess a community college diploma and a minimum of 5 years of facility management experience. Strong skills in contact center service delivery, project management, and budget oversight are required.

Skills

Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity planning
People leadership
Health and safety compliance
Contract management
Performance management
Strategic planning
Communication skills
Negotiation skills
Risk management
Facility management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Emergency Preparedness
Business Continuity
Risk Management
Health and Safety
Project Management
People Leadership
KPI
Procurement
Regulatory Compliance
Contact Centre
IFMA
BOMI
Performance Management
Strategic Planning
Vendor Management

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Work requirements

Jobs in Canada