Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
OA
Apprentice Technician - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
Comprehensive extended health and dental plan (applicable for full-time positions only)
Added just now
Child Care Attendant - Year-Round - Occasional
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
Ensuring all activities including lunch, rest time, outdoor play and ski lessons are being properly supervised.
Added just now
TH
Day Order Picker: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added just now
HR
Service Desk Analyst - End User Support (Contract)
Harry Rosen
Toronto, ON · Central Office
- Full-time
This is an exciting time in the history of our organization where the successful candidate will have the great opportunity to make a significant contribution towards continuous service…
Added 15 mins ago
L
Field Service Technician
Linde
Calgary, AB
- Full-time
Reporting to the Micro Vrac Operations Manager, the Service Technician, is responsible for the installation, repair or maintenance of our liquid argon, CO2 and nitrogen storage containers…
Added 15 mins ago
L
Retail and Operations Manager
Linde
Nanaimo, BC
- Full-time
Reporting to the Regional General Sales Manager, the Regional Retail & Distribution Operations Manager is responsible for leading retail branch operations, packaged gas distribution, fleet…
Added 15 mins ago
FC
CAN Driver
FedEx Canada
Belleville, ON
- Part-time
** MUST be Available to work SATURDAYS & SUNDAYS**Must Have a Full Valid Class G License
Added 15 mins ago
L
Sleep Lab Administrator
Linde
Toronto, ON · North York, ON
- Full-time
Bring a minimum of two (2) years of customer service experience, with a preference for retail sales experience
Added 15 mins ago
SH
Bartender| Part-time | Aloft Montreal
Silver Hotel Group
Montréal-Ouest, QC
- Part-time
…Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique…
Added 15 mins ago
TT
Manager, Community and Councillor Relations (13960)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $129,693.2 to $162,089.2 CAD / year
- Full-time
Join our Community and Stakeholder Relations team at this exciting time and apply for the Manager, Community & Stakeholder Relations – Councillor Relations position.
Added 15 mins ago
MP
Manager, Application Support
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $115,000 CAD / year
- Full-time
Full time role with competitive salary, competitive benefits package and growth opportunities.
Added 15 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 15 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 15 mins ago
SF
Senior Software Developer
SGGG Fund Services Inc.
Toronto, ON
- $100,000 to $125,000 CAD / year
- Full-time
Must have ASP.NET MVC and AngularJS experience, preference will be given to advanced knowledge
Added 15 mins ago
TS
Full-time Restaurant Manager
Thermea Spa Village
Whitby, ON
- Full-time
Full-time Restaurant Manager at Thermea Spa Village Whitby
Added 15 mins ago
NI
Quality Control Technician
Nanometrics Inc.
Ottawa, ON
- Full-time
…seismicity monitoring in the energy sector. We specialize in full-service, integrated solutions for studying artificial and natural seismicity, including turnkey seismic networks,…
Added 15 mins ago
SS
Guest Attendant
Sienna Senior Living
Uxbridge, ON
- Part-time
…living and housekeeping services as assigned while utilizing customer service principles that strive to provide exceptional service at all times. This role may also assist with recreation…
Added 15 mins ago
D
Customer Care Representative
Dynacare
Ottawa, ON · Brampton, ON
- Contract
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Added 31 mins ago
EN
Salumi and Formaggi Manager (Deli Manager, Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
Must hold a valid Food Handlers Certification
Added 31 mins ago
TC
Regional Used Equipment Sales & Acquisition Manager
Toromont Cat
Concord, ON
- Full-time
…record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around…
Added 45 mins ago
AC
R3, Systems Training Specialist - Initiative & Opportunity
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.
Added 45 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 45 mins ago
A
Customer Service Representative
ADM
Montreal, QC
- Full-time
This position requires on-site presence five days per week at our Mill Street facility in Montreal
Added 45 mins ago
JC
Account Supervisor
JAM CRM
Toronto, ON
- Full-time
Please note, candidates are expected to work from our Toronto office three days per week
Added 45 mins ago
P
People & Experience Coordinator
proSapient
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Strong customer service mindset and genuinely enjoys helping people.

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Dec 11, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage service delivery, budgets, projects, client relationships, and team performance across a complex portfolio, ensuring contractual obligations, quality standards, and KPIs are met. Lead risk and emergency planning, health and safety compliance, regulatory documentation, procurement, and continuous improvement initiatives.

Requirements

Requires a community college diploma and at least five years of facility management experience, along with demonstrated skills in service delivery, client relations, people leadership, project delivery, and budget management. Candidates should also have knowledge of health and safety, building management, emergency preparedness, and business continuity; relevant facility or customer service certifications are preferred.

Skills

Operations Management
Facility Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Service Delivery
Portfolio Management
Key Performance Indicators
Budget Management
Project Management
Contact Centre
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Security
Regulatory Compliance
Procurement
Vendor Qualification
Building Management
Continuous Improvement
Best Practices
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

Report this job

Work requirements

Jobs in Canada