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Added 4 mins ago
OH
Communications Lead
Ontario Health atHome
ON · Ontario, Canada
- $83,297 to $99,461 CAD / year
- Full-time
Reporting to the Manager, Communications, the Communications Lead develops key communications products, engages internal leaders and teams to provide support and advice, establishes…
Added 4 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 4 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Assist in the implementation and administration of Human Resources systems, programs, and process improvements.
Added 4 mins ago
AC
Finance Manager, Academic
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 4 mins ago
CF
Regional Manager, Wealth Advice
CU Financial Management
Fredericton, NB
- Full-time
Reporting to the Director of Wealth Advice, the Regional Manager, Wealth Advice, is an experienced people leader responsible for leading, coaching, recruiting, and developing a team of…
Added 19 mins ago
BC
Release Manager
BrainRidge Consulting
Toronto, ON
- Full-time
Demonstrate experience in project and release management disciplines, including managing the implementation of multiple large releases as a project or release manager
Added 19 mins ago
TM
Manager External Reporting – 18 months
The Mason Group - Strategic Search Partners
Toronto, ON
- Contract
We’re partnering with a well-established public company to hire a Manager External Reporting Accountant for an 18-month contract with a strong possibility of becoming permanent.
Added 19 mins ago
TT
Manager, Community and Councillor Relations (13960)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $129,693.2 to $162,089.2 CAD / year
- Full-time
As the Manager, Community & Stakeholder Relations – Councillor Relations, you will attend TTC Board, City Committee, City Council, public meetings and other Commission meetings, provide…
Added 19 mins ago
MP
Manager, Application Support
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $115,000 CAD / year
- Full-time
Manage release schedules, deployment planning, implementation activities, and production validations
Added 20 mins ago
E
Project Controller - AMR/EMEA
eTeam
Montreal, QC
- $55 to $72 CAD / hour
- Contract
Hybrid: 1 day per week in office · Only required to attend Montreal office 1 day per week
Added 20 mins ago
WC
(CAN) Co-Manager
Walmart Canada
Barrie, ON
- Full-time
Position Summary...To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive…
Added 20 mins ago
TE
Health and Safety Manager - Central Region
TK Elevator
Toronto, ON · Scarborough, ON
- Full-time
Investigate incidents and near misses, determine root causes, prepare recommendations for corrective and preventive actions, and ensure implementation.
Added 20 mins ago
M
Senior Manager, Project Controls
Metrolinx
Canada
- Full-time
This role requires you to be on-site at the office, 5 days per week
Added 20 mins ago
UH
Project Coordinator I - Peter Munk Cardiac Centre - Quality Registry
University Health Network
Toronto, ON
- Full-time
The Peter Munk Cardiac Centre is seeking a detail-oriented Project Coordinator to support the implementation of Patient Reported Outcome Measures (PROMs) initiatives and cardiovascular…
Added 35 mins ago
HR
Integration Specialist Developer
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Toronto, ON · Greater Toronto, ON
- Other
Participate in integration testing, system upgrades, software deployments, and implementation activities to ensure reliable data exchange.
Added 49 mins ago
A
Solution Architect - CRM – Senior
Akkodis
Toronto, ON
- Contract
The resource will be required to work on-site at least two (2) days per week at Legal Aid Ontario's Provincial Head Office in Toronto, Ontario
Added 49 mins ago
AC
R3, Systems Training Specialist - Initiative & Opportunity
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Manager, eLearning and Development, the incumbent provides leadership and support in the development, delivery and just-in-time support of R3 training solutions for…
Added 49 mins ago
UH
Project Coordinator I - Peter Munk Cardiac Centre - Quality Registry
University Health Network
Toronto, ON
- Full-time
The Peter Munk Cardiac Centre is seeking a detail-oriented Project Coordinator to support the implementation of Patient Reported Outcome Measures (PROMs) initiatives and cardiovascular…
Added 49 mins ago
A
Sales Excellence and Planning Manager
Altis
Toronto, ON
- $150,000 to $160,000 CAD / year
- Full-time
Our client, a leading organization in the financial services industry, is seeking an experienced Manager, Client Service and Fund Operations Transformation to support day-to-day operations…
Added 49 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 49 mins ago
S
Software Asset Manager(SAM) & Licensing Analyst
Scalian
Montreal, QC
- Full-time
We are looking for a Software Asset Manager(SAM) & Licensing analyst to collaborate on one of our projects in the Aerospace sector.
Added 49 mins ago
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Manager, Learning & Development and Internal Communications
Torex Resources Inc.
Toronto, ON
- $130,000 to $175,000 CAD / year
- Contract
Torex Resources Inc. is seeking an experienced Manager, Learning & Development and Internal Communications to join our Corporate Human Resources team on an approximately 18-month contract.
Added 49 mins ago
CC
RQ11860 - Database Administrator - Senior
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Toronto, ON
- Full-time
Must Have Experience:
Added 49 mins ago
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Accounts Payable Specialist
Evlv
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Senior Manager, Finance, the Accounts Payable Specialist will oversee full-cycle AP, including invoice processing, payments, reconciliations, and month-end activities.
Added 49 mins ago
Senior Project Manager (Contract)
Blue Ant Media Inc.
Toronto, ON
The Senior Project Manager leads the planning and delivery of technology and business transformation initiatives across Blue Ant Media, with accountability for project outcomes from initial…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Dec 11, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage service delivery, budgets, projects, client relationships, and team performance across a complex portfolio, ensuring contractual obligations, quality standards, and KPIs are met. Lead risk and emergency planning, health and safety compliance, regulatory documentation, procurement, and continuous improvement initiatives.

Requirements

Requires a community college diploma and at least five years of facility management experience, along with demonstrated skills in service delivery, client relations, people leadership, project delivery, and budget management. Candidates should also have knowledge of health and safety, building management, emergency preparedness, and business continuity; relevant facility or customer service certifications are preferred.

Skills

Operations Management
Facility Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Service Delivery
Portfolio Management
Key Performance Indicators
Budget Management
Project Management
Contact Centre
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Security
Regulatory Compliance
Procurement
Vendor Qualification
Building Management
Continuous Improvement
Best Practices
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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