Jobs in Canada

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Added 5 hours ago
EC
Project Manager
Ellmar Construction Inc.
Headingley, MB
- Full-time
…and people. Our leadership brings deep expertise in finance, property management, and heavy construction. This offers a well-rounded, business-savvy approach to the construction…
Added 6 hours ago
Night Shift Cleaner (Everclean)
Kandor
Burnaby, BC
Respond immediately to calls from the Property Manager, Lead Hand, Supervisor or Manager.
Added 6 hours ago
K
Part Time Porter (Everclean)
Kandor
Vancouver, BC
- Part-time
Report any area(s) that may require attention to the Property Manager.
Added 6 hours ago
Porter
Kandor
Abbotsford, BC
Report any area(s) that may require attention to the Property Manager.
Added 7 hours ago
T
Resident Manager
Townline
Victoria, BC
- Full-time
We are currently seeking a dedicated, live-in Resident Manager to join our team in Victoria, BC. The ideal candidate is highly organized, approachable, and an effective communicator with…
Added 7 hours ago
OP
Administrative Assistant
Oxford Properties Group
Vancouver, BC
- Full-time
Partnering with the Assistant Property Manager, the Supervisor of Property Administration and Property Managers on site initiatives and admin support
Added 8 hours ago
CL
Resident Advisor
Campus Living Centres
Welland, ON
- Full-time
Must possess superior verbal communication skills · Must possess above average customer service skills
Added 9 hours ago
CO
Tax & Water Coordinator
City of St. Catharines
St. Catharines, ON
- Full-time
About the Role: Reporting to the Revenue and Collections Manager, the Tax & Water Coordinator coordinates specialized property tax and water revenue administration, including tax…
Added 9 hours ago
Porter
Kandor
Burnaby, BC
Report any area(s) that may require attention to the Property Manager.
Added 10 hours ago
HL
Mobile Building Operator (Live- Out)- Burlington
Homestead Land Holdings Limited
Burlington, ON
- Full-time
Other duties as assigned by the Property Manager
Added 10 hours ago
C
Corporate General Manager
Chartwell
Mississauga, ON
- Full-time
To fill a vacancy in the General Manager’s role within a property on a short term basis. To provide a degree of stability to resident, staff and community.
Added 11 hours ago
O
Administrative Assistant
OMERS
Vancouver, BC
- Full-time
Partnering with the Assistant Property Manager, the Supervisor of Property Administration and Property Managers on site initiatives and admin support
Added 11 hours ago
P4
Property Manager
Pier 4 Ltd
Dartmouth, NS
- Full-time
Post-secondary education in Property Management, Business Administration, Real Estate, or related fields.
Added 12 hours ago
DP
Assistant Property Manager
Drake Property Management
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $65,000 CAD / year
- Full-time
Reporting to the Assistant Property Manager plays a key role in the day-to-day management of the assigned portfolio. The role supports building operations, leasing and resident relations,…
Added 12 hours ago
H
Senior Manager / Director – Building Science
Hays
Vaughan, ON
- Full-time
Working arrangement: 3 days in office, 2 WFH, half days on Friday
Added 12 hours ago
CP
Systems Administrator
Choice Properties
Toronto, ON
- Full-time
Hybrid Model: 3 days in office
Added 12 hours ago
CP
Property Manager
Choice Properties
Woodbridge, ON
- Full-time
Hybrid Model: Four days per week in office
Added 12 hours ago
GS
Administrative Assistant
Good Shepherd Centres
Hamilton, ON
- $25.3 to $29.98 CAD / hour
- Full-time
…responsive service to tenants and staff. The role coordinates property management routines, supports tenant and property-related matters, and provides administrative and operational…
Added 13 hours ago
B
Community Residential Manager
Boardwalk
Regina, SK
- Full-time
Successful applicants must have a flexible schedule and be available to work evenings and weekends
Added 13 hours ago
T&
Senior Consultant - Contracting & Procurement
Turner & Townsend
Calgary, AB
- Full-time
Strong background in procurement, tendering, supplier management, contract administration, and commercial negotiations.
Added 14 hours ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 14 hours ago
MC
Leasing & Admin
Medallion Corporation
London, ON
- Full-time
…look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the…
Added 15 hours ago
District Accounting Manager - DPM
Tridel Group of Companies
Toronto, ON
Del Property Management (DPM) is a trusted leader in residential condominium property management with over 56 years of experience. We manage over 87,000 condominium homes across 300…
Added 15 hours ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 15 hours ago
RH
Controller
Richcraft Homes
Ottawa, ON
- $95,000 to $110,000 CAD / year
- Full-time
…joint venture projects, and residential and commercial income property…

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Dec 11, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage service delivery, budgets, projects, client relationships, and team performance across a complex portfolio, ensuring contractual obligations, quality standards, and KPIs are met. Lead risk and emergency planning, health and safety compliance, regulatory documentation, procurement, and continuous improvement initiatives.

Requirements

Requires a community college diploma and at least five years of facility management experience, along with demonstrated skills in service delivery, client relations, people leadership, project delivery, and budget management. Candidates should also have knowledge of health and safety, building management, emergency preparedness, and business continuity; relevant facility or customer service certifications are preferred.

Skills

Operations Management
Facility Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Service Delivery
Portfolio Management
Key Performance Indicators
Budget Management
Project Management
Contact Centre
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Security
Regulatory Compliance
Procurement
Vendor Qualification
Building Management
Continuous Improvement
Best Practices
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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Jobs in Canada