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AG
Manager, Regulatory
ATCO Group
Edmonton, AB
- Full-time
…disruptions while supporting safe, reliable, and resilient…
Added 14 mins ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…and operational transformation activities impacting Business…
Added 14 mins ago
AC
AVP, Corporate Partnershios
Aviva Canada
Toronto, ON
- Full-time
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IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…and operational transformation activities impacting Business…
Added 14 mins ago
GF
Certified Pre-Owned Account Manager
GM Financial
Toronto, ON
- Full-time
…U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto…
Added 14 mins ago
A
Sales Excellence and Planning Manager
Altis
Toronto, ON
- $150,000 to $160,000 CAD / year
- Full-time
…is seeking an experienced Manager, Client Service and Fund Operations Transformation to support day-to-day operations while playing a key role in a major back-office transformation…
Added 14 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 14 mins ago
TH
Manager, U.S. Tax
Tricon Homes
Toronto, ON
- Full-time
The Manager, U.S. Tax is responsible for coordinating and reporting on the U.S. tax operations for assigned single-family rental home portfolios. This role requires strong analytical and…
Added 14 mins ago
PC
Manager, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
…frameworks across business processes, financial reporting, operations, technology and regulatory compliance. Our work helps these institutions clarify control ownership, strengthen risk…
Added 14 mins ago
S
Zuora Solution Architect- Canada
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Guide product and pricing design, subscription lifecycle management, order changes, billing operations, and related business processes.
Added 14 mins ago
M
Director, Product & Growth
Manulife
Toronto, ON
- Full-time
…across Product, Distribution, Marketing, Digital, Technology, Operations, Finance, Legal, Risk and Compliance to make sound portfolio choices, accelerate execution and ensure products…
Added 14 mins ago
PS
U.S. Tax Operations Specialist
PlanIT Search
Montreal, QC
- $85,000 to $105,000 CAD / year
- Full-time
As a U.S. Tax Operations Specialist, you’ll support the New York tax team’s U.S. information reporting and withholding operations. You’ll work across the reporting cycle, from validating…
Added 14 mins ago
SR
Bilingual Inside Sales Representative
STRIVE Recruitment Inc.
Montreal, QC
- $65,000 to $85,000 CAD / year
- Full-time
…Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations…
Added 14 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…lifecycle risks, and technical debt; partner with engineering, operations, procurement, and vendor management to turn roadmaps into achievable investment and delivery…
Added 14 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…lifecycle risks, and technical debt; partner with engineering, operations, procurement, and vendor management to turn roadmaps into achievable investment and delivery…
Added 14 mins ago
SL
Business Systems Consultant, Technical Change, Release Governance & Operations
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The e-Business team within Application Operations Support (AOS) provides operational support services that help ensure the reliability of IT applications and seamless digital experiences…
Added 14 mins ago
Administrative & Payroll Assistant (contract)
SGGG Fund Services Inc.
Toronto, ON
Assist with other clerical duties to support day-to-day office operations.
Added 14 mins ago
Financial Analyst
Greenfield Global Inc.
Johnstown, ON
Independently complete ad hoc financial analysis and connect plant operations to financial performance.
Added 14 mins ago
Accounting Clerk
Caframo Limited
Georgian Bluffs, ON
Reporting to the Controller, the Accounting Clerk plays a key role in supporting Caframo's financial operations through accounts payable, accounts receivable, reconciliations, reporting,…
Added 14 mins ago
Credit Operations Analyst
Stripe
Toronto, ON
The Risk Operations team is looking for an experienced analyst to join an industry leading global credit operations team. This position is responsible for conducting in-depth credit…
Added 29 mins ago
HI
(internal only)Personal and Country Farm Underwriter Level 1
HTM Insurance Company
Cobourg, ON
- Full-time
Knowledge of mutual insurance operations and underwriting systems is an asset.
Added 29 mins ago
HI
(internal only)Personal/Country Farm Lines Underwriter Level II
HTM Insurance Company
Cobourg, ON
- Full-time
Knowledge of property and automobile insurance and mutual insurance operations.
Added 29 mins ago
HI
Underwriting Team Lead
HTM Insurance Company
Cobourg, ON
- Full-time
…Underwriting, the successful candidate will oversee daily departmental operations, provide leadership and mentorship to staff, strengthen broker relationships, and ensure consistent,…
Added 29 mins ago
OI
Accounts Payable Specialist
ODL, Inc
Vaughan, ON · ODL Doors
- Full-time
Reports to the Senior Financial Analyst – Operations
Added 43 mins ago
MV
Program Manager, Accounting Operations & Reporting
Metro Vancouver
BC · British Columbia, Canada
- Full-time

BGIS

Operations Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Dec 11, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage service delivery, budgets, projects, client relationships, and team performance across a complex portfolio, ensuring contractual obligations, quality standards, and KPIs are met. Lead risk and emergency planning, health and safety compliance, regulatory documentation, procurement, and continuous improvement initiatives.

Requirements

Requires a community college diploma and at least five years of facility management experience, along with demonstrated skills in service delivery, client relations, people leadership, project delivery, and budget management. Candidates should also have knowledge of health and safety, building management, emergency preparedness, and business continuity; relevant facility or customer service certifications are preferred.

Skills

Operations Management
Facility Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Service Delivery
Portfolio Management
Key Performance Indicators
Budget Management
Project Management
Contact Centre
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Security
Regulatory Compliance
Procurement
Vendor Qualification
Building Management
Continuous Improvement
Best Practices
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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Jobs in Canada