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BGIS

Service Coordinator, Technical Services HVAC

Ottawa, ON, Canada

Pay: This is a regular, full-time position with a salary range of per $54,185 - $67,732 per annum.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Summary

JOB DESCRIPTION

The Service Coordinator provides centralized administrative and operational support to technical service operations, with a primary focus on service estimating, quoting, repair coordination, and financial administration. The role works closely with Operations, Service Managers, field Technicians, and Sales to support the timely preparation of service quotes, maintain accurate service records, and enable the efficient execution of approved service work.

This position is responsible for coordinating service requests from initial intake through execution, supporting cost development and quote preparation, managing administrative processes such as Technician corporate credit cards and expense tracking, and ensuring service documentation, financial records, and system data are accurate, complete, and maintained in accordance with governance and policy requirements.

Key Duties & Responsibilities

Project Coordination Assistance / Administration:

Coordinate service requests from initial intake through estimating, approval, execution, and close‑out, supporting repairs, deficiencies, upgrades, and small works.
Support preparation of service estimates and quotes by gathering scope details, site information, drawings, specifications, and equipment requirements.
Assist operations and service leadership with labour, material, subcontractor, and equipment costing to support accurate and timely quoting.
Prepare, track, and maintain service quotes, approvals, documentation, and version control in alignment with pricing standards and governance requirements.
Coordinate scheduling of field technicians and subcontractors, ensuring materials, access requirements, and documentation are in place to support efficient service delivery.
Monitor service execution progress, maintain work order documentation, and escalate schedule, scope, or cost risks as required.
Provide administrative oversight of technician expense tools (e.g., corporate credit cards), including transaction tracking, reconciliation, receipt compliance, and audit support.
Deliver day‑to‑day administrative and financial support for service operations, including purchase orders, invoicing readiness, budget tracking, and estimate‑to‑actual variance monitoring.
Maintain accurate service, estimating, and financial records; support reporting, dashboards, and leadership updates; and ensure data integrity across service management systems.
Prepare and supply detailed service reports to clients.
Manage service contracts and ensure compliance with contractual requirements.
Review labor hours and material allocations, identifying and resolving discrepancies.
Coordinate with internal teams to ensure work is completed within planned hours and material budgets.
Assist in monitoring contract performance and maintaining compliance with established service standards.
Collaborate with cross-functional teams to support process improvements, workflow efficiency, and operational consistency
Develop proposals for large-scale projects and monitor budgets, costs, and project performance from project initiation through completion to ensure successful delivery and financial accountability.
Monitor work order status and follow up on outstanding tasks to help improve service delivery and customer satisfaction.
Co-ordinate with Regional Leaders to provide metrics that will drive business goals i.e. WIP, Work Order Management, Operational Approvals
Other duties as assigned.

Knowledge & Skills

3 to 5 years of project administration work experience or administrative work experience with a Community college diploma or equivalent training. 3–5 years of experience in service coordination, project administration, or administrative support, supported by a community college diploma or equivalent training.
Strong administrative, organizational, and coordination skills, with the ability to manage multiple service activities, priorities, and deadlines.
Working knowledge of service or project coordination processes, including estimating support, scheduling, documentation, and financial administration.
Effective written and verbal communication skills, with the ability to work collaboratively across operations, field teams, and internal stakeholders.
High level of computer proficiency, including strong working knowledge of the MS Office suite (particularly Excel) and the ability to quickly learn and adapt to new systems.
Experience using business, scheduling, document management, service management, or CRM applications to support service delivery, reporting, and data integrity.

Licenses and/or Professional Accreditation

None required.
Demonstrates an interest in pursuing Project Management Institute Accreditation.

This is a regular, full-time position with a salary range of per $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Coordinate service requests from intake through estimating, approval, execution, and close-out, including quotes, technician scheduling, contracts, and service documentation. Support financial administration, expense reconciliation, budget and work order tracking, reporting, and operational improvements.

Requirements

Requires 3–5 years of service coordination, project administration, or administrative support experience, along with a community college diploma or equivalent training. Candidates should have strong organizational and communication skills, working knowledge of service coordination and financial administration, proficiency with Microsoft Office - particularly Excel - and the ability to use business and service management systems.

Skills

Service Coordination
Project Administration
Service Estimating
Quote Preparation
Costing
Scheduling
Work Order Management
Financial Administration
Expense Reconciliation
Contract Management
Budget Tracking
Variance Monitoring
Service Documentation
Data Integrity
Microsoft Excel
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Technical Services
Service Coordination
Project Administration
Service Estimating
Quoting
Labour Costing
Material Costing
Subcontractor Coordination
Technician Scheduling
Work Orders
Service Contracts
Purchase Orders
Invoicing
Corporate Credit Cards
Expense Reconciliation
Budget Tracking
Estimate-To-Actual Variance Monitoring
Service Management Systems
CRM Applications
Document Management
Microsoft Office
Microsoft Excel
Reporting Dashboards
Work In Progress (WIP)

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