Service Delivery Coordinator
- Markham, ON, Canada
This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time
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Job details
- Pay
- This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 1 year of relevant job experience.
- Posting language
- English
- Posted
Original job description
Job Description
The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.
Key Duties & Responsibilities
Service Delivery
BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.
Key Duties & Responsibilities
Service Delivery
- Manage work orders to completion in BGIS or client-based web application.
- Facilitate alignment of client required services with contracts, schedules, and Pos.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLA’s are achieved.
- Create on demand work orders for service delivery.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Review of 3rd party invoices.
- Support accruals.
- Submit PO requests.
- Generate required data for SLA Scorecard.
- Report Intelex incidents.
- Submit Comply Works requests.
- Other duties as assigned.
- Advise management team of issues, concerns or noncompliance to standards.
- Review internal and external reports and provide operational recommendations.
- Identifies opportunities for possible efficiency and/or simplification of processes.
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
- Report Intelex incidents.
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.
- Knowledge of financial management software.
- High school completion plus a specialized technical or business course.
- Excellent interpersonal skills.
- Strong customer-oriented skills.
- Good communication skills (verbal/written).
- Ability to multitask.
- Analytical and problem-solving skills.
- Ability to work independently.
- Good computer skills, Maximo and Oracle, an asset.
- Minimum of 1 year of relevant job experience.
- None required.
BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
More about this job
Responsibilities
Coordinate building service delivery by managing work orders, scheduling service providers, tracking service-level agreements, and supporting estimates, invoices, purchase orders, and accruals. Maintain service data and reporting, identify operational improvements, report incidents, and build effective relationships with clients and service providers.
Requirements
Requires high school completion plus a specialized technical or business course, at least one year of relevant experience, and strong interpersonal, customer service, communication, computer, multitasking, analytical, and problem-solving skills. Knowledge of financial management software is required; experience with Maximo and Oracle is an asset, and no license or professional accreditation is required.
Skills
- Work Order Management
- Service Coordination
- Customer Service
- Vendor Coordination
- Scheduling
- Contract and Purchase Order Alignment
- SLA Monitoring
- Invoice Review
- Accrual Support
- Data Integrity
- Reporting and Analysis
- Process Improvement
- Communication
- Multitasking
- Problem-Solving
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Management & Leadership
- Finance & Accounting
Keywords
- BGIS
- Maximo
- Oracle
- Work Orders
- Service Delivery
- Facilities Services
- Property Services
- Service-Level Agreements
- Contracts
- Purchase Orders
- Estimates
- Invoice Review
- Accruals
- SLA Scorecard
- Intelex
- Comply Works
- Client Requests
- Service Providers
- Data Integrity
- Operational Reporting
- Process Improvement
- Customer Satisfaction
- Financial Management Software