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Added 10 mins ago
WC
Service and Support Representative - Edmonton, AB
Wurth Canada
Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
New Customer ORSY Setups: Implementing ORSY setups in accordance with client requirements and brand standards.
Added 10 mins ago
CG
General Help, Part Time
Compass Group Canada
Hamilton, ON
- Part-time
To actively gain customer feedback, passing information onto your manager
Added 10 mins ago
NC
Sales Manager (Player-Coach)
Northern Computer Inc
Kelowna, BC
- Full-time
We’re entering an exciting growth phase and looking for a Sales Manager to lead the charge - from the front.
Added 10 mins ago
RR
Production Manager
Radius Recycling
Calgary, AB
- Full-time
Direct and participate, as needed, in customer care functions.
Added 10 mins ago
RA
Associate (Part-Time)
Red Apple Stores ULC
Fernie, BC
- Part-time
Responsibilities include assisting the Store Manager in all areas of store operations including but not limited to:
Added 10 mins ago
T
Customer Experience Associate - Campbell River
TD
Campbell River, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 10 mins ago
RA
Keyholder (Part-Time)
Red Apple Stores ULC
Smithers, BC
- Part-time
Responsibilities include assisting the Store Manager in all areas of store operations including but not limited to:
Added 10 mins ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…
Added 10 mins ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 10 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 10 mins ago
RA
Store Manager
Red Apple Stores ULC
Invermere, BC
- Full-time
Salary range: $50K–$54K/year. (This is the expected range - final pay may vary based on your skills, qualifications, and experience.)
Added 10 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 10 mins ago
L
BOH Key Leader | ZURICH
lululemon
Zurich, ON
- Full-time
…leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators,…
Added 10 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the perioperative program and must meet the…
Added 10 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the perioperative program and must meet the…
Added 10 mins ago
ZR
Property Manager - Saskatoon
Zen Residential Ltd.
Edmonton, AB
- Full-time
Reporting to the Area Manager, the Property Manager oversees the day-to-day operations of the property, with a focus on delivering a strong resident experience and supporting overall…
Added 10 mins ago
NC
Sales Manager (Player-Coach)
Northern Computer Inc
Edmonton, AB
- Full-time
We’re entering an exciting growth phase and looking for a Sales Manager to lead the charge - from the front.
Added 10 mins ago
P&
Manufacturing Line Manager – Assembly Lines
Pratt & Whitney
Halifax, NS
- Full-time
Job title: Manufacturing Line Manager – Assembly Lines
Added 10 mins ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
As a Project Manager - Redevelopment & Major Projects you will advise on change strategies, approaches, and provide project and change services specific to the New Surrey Hospital & Cancer…
Added 10 mins ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $55.25 to $79.42 CAD / hour
- Full-time
The Senior Project Manager is responsible for overseeing and supporting the planning, design and/or implementation of assigned large facilities projects with a high degree of complexity,…
Added 10 mins ago
T
Customer Experience Associate - Korean and/or Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 10 mins ago
B
Directeur des opérations / Manager, Operations
BGO
Montreal, QC
- Full-time
Expérience en gestion de grandes installations, incluant un grand nombre de personnel
Added 10 mins ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
As a Project Manager - Redevelopment & Major Projects you will advise on change strategies, approaches, and provide project and change services specific to the New Surrey Hospital & Cancer…
Added 10 mins ago
AG
Restaurant Host
Art Gallery of Ontario
Toronto, ON
- Part-time
…to join our Food & Beverage team. Under the direction of the Manager, Revenue Outlets Operations and Services, F&B, the incumbent will greet guests and show them to the dining room promptly…
Added 25 mins ago
SC
IT Site Manager
STERIS Canada ULC (Canada Manufacturing)
Quebec, QC
- Full-time
As an IT Site Manager, you will play a critical leadership role in ensuring technology enables the success of our manufacturing and business operations. You will lead a local IT team,…

BGIS

Service Delivery Manager

Red Deer, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Posting language: English
Posted: Oct 2, 2026

Original job description

SUMMARY

The Service Delivery Manager will have operational expertise and day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the direction and requirements of the Account Lead. They are responsible for quality assurance, service delivery performance, continuous improvement, customer satisfaction, reporting, compliance, and operational excellence.

KEY DUTIES & RESPONSIBILITIES

For the assigned portfolio:

Subcontractor & Vendor Performance Management

Monitors vendor and subcontractor compliance with contractual obligations.
Conducts performance assessments and vendor scorecard reviews.
Collaborates with operations and procurement teams to address performance concerns.
Tracks vendor corrective actions and quality improvement plans.
Supports vendor qualification and ongoing performance monitoring processes.

Quality Management

Develops, implements, and maintains quality assurance and performance management programs.
Conducts routine quality inspections, audits, assessments, and service evaluations.
Maintains quality standards, procedures, and operational documentation.
Identifies service deficiencies and implements corrective and preventive action plans.
Leads root cause analysis activities and tracks resolution of non-conformance issues.
Supports ISO-based quality management standards and continuous improvement initiatives.
Establishes and administers quality scorecards and reporting frameworks.

Service Delivery Management

Monitors performance against contractual requirements, service level agreements (SLAs), and key performance indicators (KPIs).
Reviews operational results and identifies opportunities to improve service delivery.
Collaborates with operations teams to ensure quality standards are maintained.
Supports service reviews and performance evaluation meetings with clients.
Ensures service providers and subcontractors meet performance expectations.
Assists in the resolution of operational issues and service escalations.

Continuous Improvement

Identifies operational improvement opportunities and efficiency initiatives.
Leads continuous improvement projects focused on quality, customer experience, cost reduction, and productivity enhancement.
Implements best practices and performance improvement methodologies.
Supports innovation initiatives related to service delivery and facility operations.
Promotes a culture of accountability, quality, and operational excellence.

Client Relationship Management

Develops and maintains positive working relationships with clients and stakeholders.
Participates in client meetings and quality review sessions.
Investigates and responds to service complaints and customer concerns.
Tracks customer satisfaction metrics and develops improvement strategies.
Supports client retention through delivery of high-quality service outcomes.

Project Support

Participates in implementation of new programs, services, and operational changes.
Supports transition and mobilization activities for new contracts or service expansions.
Assists in the development and monitoring of project quality plans.
Conducts post-implementation reviews and lessons-learned sessions.

KNOWLEDGE & SKILLS

Community college diploma
1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Facility operations and maintenance management abilities
Proficiency with facility equipment and building systems
Service delivery management abilities
Budget management abilities
Ability to influence, persuade and negotiate to achieve desired outcome
Client relationship management abilities
Ability to engage a team of individuals
Vendor management abilities
High degree of client service orientation and sense of urgency
Project management abilities
Emergency preparedness and business continuity planning and execution abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of and developing ability to implement facility management services best practices.
Knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

Preference given to completion or progress towards one or more of the following

Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

The Service Delivery Manager is responsible for the operational oversight of subcontracted services, ensuring compliance with contractual obligations and service level agreements. They lead quality assurance initiatives, manage vendor performance, and drive continuous improvement to enhance customer satisfaction and operational excellence.

Requirements

Candidates must possess a community college diploma and 1 to 5 years of relevant facility management experience. Proficiency in building systems, budget management, and strong interpersonal skills for client and vendor relations are essential.

Skills

Service delivery management
Vendor management
Facility operations
Quality assurance
Budget management
Project management
Performance assessment
Root cause analysis
Health and safety
Emergency preparedness
Business continuity planning
Contract compliance
Sustainability
Building systems
Continuous improvement

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
Facility Management
Vendor Performance Management
Quality Assurance
SLA
KPI
ISO Standards
Root Cause Analysis
Budget Management
Project Management
Emergency Preparedness
Business Continuity
Health and Safety
Sustainability
Building Systems
IFMA
Certified Facility Manager
Certified Property Manager
BOMI
Operational Excellence
Contract Compliance
Procurement
Facility Operations
Continuous Improvement
Performance Scorecards
Stakeholder Management
Building Codes
Legislative Requirements
Mobilization

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