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Added 51 mins ago
CD
Financial Management Agent in the Budget Management Sector
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
Added 51 mins ago
GD
COMBO - Team Leader PT - South Edmonton Common
Groupe Dynamite
AB · Edmonton, AB
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 51 mins ago
S
Senior Structural Engineer, Mining
Sedgman
Montreal, QC
- Full-time
Lead project development of structural and concrete designs ensuring compliance with relevant codes, industry standards.
Added 51 mins ago
GE
Head Bartender
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage…
Added 51 mins ago
GE
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage…
Added 51 mins ago
GE
Chef de Partie
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, or Sous Chef, the Supervisor is responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage departmental…
Added 1 hour ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 1 hour ago
C
Senior Structural Engineer, Mining
CIMIC
Montreal, QC
- Full-time
Lead project development of structural and concrete designs ensuring compliance with relevant codes, industry standards.
Added 1 hour ago
K
Business Development / Market Research / Data Analyst
Kamsons
Edmonton, AB
- Full-time
Lead Generation: Develop and implement strategies to generate new leads and convert prospects into clients.
Added 1 hour ago
W
Groom Supervisor, CG (Feature)
WildBrain
Vancouver, BC
- Full-time
Reporting to the Line Producer under the Supervision of the VFX Supervisor, the Groom Supervisor is ultimately responsible for being the architect of this discipline. They enjoy…
Added 1 hour ago
GC
Casual Duty Manager | Award Rates Apply
Good Company Bar
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…delivering exceptional guest experiences. You’ll be expected to lead by example, contribute to a fun and inclusive workplace culture, and help build a dynamic, multi-talented crew.…
Added 1 hour ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Lethbridge, AB
- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 1 hour ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
Leadership & Account Planning: Map client lifecycle and lead internal FEF resources and client contacts to achieve desired outcomes..
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
Lead, coach, mentor, and develop the Customer Service team to achieve exceptional performance, engagement, and customer satisfaction.
Added 2 hours ago
Accounting Manager
Adventurer Manufacturing
BC · Abbotsford, British Columbia
This is a hands-on accounting leadership role. The position will own the accounting close, financial reporting, cash management, inventory accounting, accounts payable and receivable, sales…
Added 2 hours ago
S
Structural Engineer Intermediate
Sedgman
Montreal, QC
- Full-time
Will have 5-8 years of structural engineering experience, with at least 5 in years in a lead or senior role
Added 2 hours ago
H
Estimating Manager
Hays
Ottawa, ON
- $100,000 to $120,000 CAD / year
- Full-time
An established Ottawa-area residential builder is seeking an experienced Estimating Manager to lead estimating, purchasing, tendering, procurement, and contract administration functions…
Added 2 hours ago
1
Community & Content Support Intern
15Wins
Toronto, ON
- $750 CAD / month
- Internship
Keep the CRM and lead tracker accurate and up to date
Added 2 hours ago
T
Senior Group Manager, Finance
TD
Toronto, ON
- Full-time
Lead the evaluation of business opportunities, investment initiatives, and strategic priorities through rigorous financial analysis and business case development.
Added 2 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
…francophones. Ce rôle collabore étroitement avec le responsable reporting et les responsables des ventes externes afin de garantir une gestion efficace et précise des commandes du début à…
Added 2 hours ago
SD
Designated Custodian
School District 60
Wonowon, BC
- Full-time
Reporting to the Maintenance Supervisor in cooperation with the site Administrative Officer(s) and the Custodial Working Lead, this position is responsible for the custodial and minor…
Added 2 hours ago
TB
Mental Health Worker (1.0 FTE Temporary Contract to November 2027)
Thunder Bay Catholic District School Board
Thunder Bay, ON
- Contract
Reporting to and under the direction of the Superintendent of Education, Mental Health Leader and School Principal(s), the Mental Health Worker will follow the direction outlined in the…

BGIS

Service Delivery Manager

Red Deer, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Posting language: English
Posted: Oct 2, 2026

Original job description

SUMMARY

The Service Delivery Manager will have operational expertise and day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the direction and requirements of the Account Lead. They are responsible for quality assurance, service delivery performance, continuous improvement, customer satisfaction, reporting, compliance, and operational excellence.

KEY DUTIES & RESPONSIBILITIES

For the assigned portfolio:

Subcontractor & Vendor Performance Management

Monitors vendor and subcontractor compliance with contractual obligations.
Conducts performance assessments and vendor scorecard reviews.
Collaborates with operations and procurement teams to address performance concerns.
Tracks vendor corrective actions and quality improvement plans.
Supports vendor qualification and ongoing performance monitoring processes.

Quality Management

Develops, implements, and maintains quality assurance and performance management programs.
Conducts routine quality inspections, audits, assessments, and service evaluations.
Maintains quality standards, procedures, and operational documentation.
Identifies service deficiencies and implements corrective and preventive action plans.
Leads root cause analysis activities and tracks resolution of non-conformance issues.
Supports ISO-based quality management standards and continuous improvement initiatives.
Establishes and administers quality scorecards and reporting frameworks.

Service Delivery Management

Monitors performance against contractual requirements, service level agreements (SLAs), and key performance indicators (KPIs).
Reviews operational results and identifies opportunities to improve service delivery.
Collaborates with operations teams to ensure quality standards are maintained.
Supports service reviews and performance evaluation meetings with clients.
Ensures service providers and subcontractors meet performance expectations.
Assists in the resolution of operational issues and service escalations.

Continuous Improvement

Identifies operational improvement opportunities and efficiency initiatives.
Leads continuous improvement projects focused on quality, customer experience, cost reduction, and productivity enhancement.
Implements best practices and performance improvement methodologies.
Supports innovation initiatives related to service delivery and facility operations.
Promotes a culture of accountability, quality, and operational excellence.

Client Relationship Management

Develops and maintains positive working relationships with clients and stakeholders.
Participates in client meetings and quality review sessions.
Investigates and responds to service complaints and customer concerns.
Tracks customer satisfaction metrics and develops improvement strategies.
Supports client retention through delivery of high-quality service outcomes.

Project Support

Participates in implementation of new programs, services, and operational changes.
Supports transition and mobilization activities for new contracts or service expansions.
Assists in the development and monitoring of project quality plans.
Conducts post-implementation reviews and lessons-learned sessions.

KNOWLEDGE & SKILLS

Community college diploma
1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Facility operations and maintenance management abilities
Proficiency with facility equipment and building systems
Service delivery management abilities
Budget management abilities
Ability to influence, persuade and negotiate to achieve desired outcome
Client relationship management abilities
Ability to engage a team of individuals
Vendor management abilities
High degree of client service orientation and sense of urgency
Project management abilities
Emergency preparedness and business continuity planning and execution abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of and developing ability to implement facility management services best practices.
Knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

Preference given to completion or progress towards one or more of the following

Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

The Service Delivery Manager is responsible for the operational oversight of subcontracted services, ensuring compliance with contractual obligations and service level agreements. They lead quality assurance initiatives, manage vendor performance, and drive continuous improvement to enhance customer satisfaction and operational excellence.

Requirements

Candidates must possess a community college diploma and 1 to 5 years of relevant facility management experience. Proficiency in building systems, budget management, and strong interpersonal skills for client and vendor relations are essential.

Skills

Service delivery management
Vendor management
Facility operations
Quality assurance
Budget management
Project management
Performance assessment
Root cause analysis
Health and safety
Emergency preparedness
Business continuity planning
Contract compliance
Sustainability
Building systems
Continuous improvement

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
Facility Management
Vendor Performance Management
Quality Assurance
SLA
KPI
ISO Standards
Root Cause Analysis
Budget Management
Project Management
Emergency Preparedness
Business Continuity
Health and Safety
Sustainability
Building Systems
IFMA
Certified Facility Manager
Certified Property Manager
BOMI
Operational Excellence
Contract Compliance
Procurement
Facility Operations
Continuous Improvement
Performance Scorecards
Stakeholder Management
Building Codes
Legislative Requirements
Mobilization

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