Find work in Canada.

318,596 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 34 mins ago
WS
Team Lead - Fixed Term
WCG Services
Kelowna, BC
- Full-time
…combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence and…
Added 34 mins ago
RB
Senior Manager, ALM Market Risk
Royal Bank of Canada
Toronto, ON
- Full-time
As a Senior Manager, you are an integral member of the Enterprise Asset-Liability Management Risk (ALM Risk) team, within Enterprise Balance Sheet and Liquidity Risk (BSLR).
Added 49 mins ago
TS
Program Coordinator & Facilitator
The Salvation Army in Canada
Vancouver, BC
- Full-time
…programming for Illuminate program clients, reporting to the Manager, Propel Development Center, and in collaboration with Manager of Deborahs…
Added 1 hour ago
R
Licensed property manager
Remax
Burnaby, BC
- Full-time
An existing portfolio of approximately 50 or more properties or an established client base that could transition with the Property Manager, subject to all applicable contractual,…
Added 1 hour ago
TS
Program Coordinator & Facilitator
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Deborah's Gate
- Full-time
…programming for Illuminate program clients, reporting to the Manager, Propel Development Center, and in collaboration with Manager of Deborahs…
Added 1 hour ago
LA
Client Development Manager
Life Ashore
Canada
- Temporary
We are looking for a personable, ambitious and highly motivated Client Development Specialist to help us grow our client base and build relationships within the communities we serve. This…
Added 2 hours ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Scarborough Bluffs Park, ON
- $42.71 to $49.73 CAD / hour
- Part-time
This is an existing vacancy for one (1) part-time permanent Weekend Manager, CREST Live-In Treatment (LIT) The Weekend Manager, CREST LIT provides supervision, administrative support, and…
Added 2 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
A
Cost Controller
AtkinsRéalis
Mississauga, ON
- Full-time
Control project cost accounts, coordinate their opening and closing according to the schedule and project status Inform Manager whether proper progress measurement is in place for all…
Added 2 hours ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 2 hours ago
C
Analyst, Sales and Marketing (French Services) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 2 hours ago
Business Development Manager
BB Blanc Inc
Vaughan, ON
We are seeking a talented Business Development Manager to help drive new business opportunities, generate qualified leads, and support the closing of strategic deals. Reporting directly to…
Added 2 hours ago
HR
Specialist, Designated Beauty Advisor (DBA) - Creed
Holt Renfrew
Mississauga, ON
- Full-time
…dental benefits, tuition assistance, and continuous learning and…
Added 2 hours ago
HB
Assistant Manager - BOSS Store, Sherway Gardens
HUGO BOSS Canada, Inc.
Toronto, ON · Etobicoke, CA-ON
- Other
Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
Added 2 hours ago
WR
Territory Account Manager – Western Canada
Wealthy Recruiting
Montreal, QC
- Full-time
We are seeking a high-caliber Territory Account Manager – Western Canada who is a true sales professional. This is not a passive account management, order-taking, or customer support role -…
Added 4 hours ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Soutenir le lancement d'innovations McCafé en garantissant une activation omnicanale solide et une exécution client efficace.
Added 4 hours ago
P
manager, restaurant
Petro-Canada
Gatineau, QC
- Full-time
Added 4 hours ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
…this by performing audits, reviews and compilations to meet client needs within construction, healthcare or manufacturing/distribution among others while also managing expectations from…
Added 4 hours ago
TB
accommodation services manager
Travelodge Bracebridge
Bracebridge, ON
- Full-time
Added 4 hours ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
Clients & Accounts Platform (CAP) owns the core client and account models at the heart of our product - the foundation every other team builds on top of. We build the uncompromising,…
Added 4 hours ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
If you believe that personal ownership of the client experience is what converts customers into apostles, this role is for you. The Account Manager ensures clients can’t wait to buy more…
Added 4 hours ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
…fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and…

BGIS

Service Delivery Manager

Red Deer, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Summary

JOB DESCRIPTION

The Service Delivery Manager will have operational expertise and day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the direction and requirements of the Account Lead. They are responsible for quality assurance, service delivery performance, continuous improvement, customer satisfaction, reporting, compliance, and operational excellence.

Key Duties & Responsibilities

For the assigned portfolio:

Subcontractor & Vendor Performance Management

Monitors vendor and subcontractor compliance with contractual obligations.
Conducts performance assessments and vendor scorecard reviews.
Collaborates with operations and procurement teams to address performance concerns.
Tracks vendor corrective actions and quality improvement plans.
Supports vendor qualification and ongoing performance monitoring processes.

Quality Management

Develops, implements, and maintains quality assurance and performance management programs.
Conducts routine quality inspections, audits, assessments, and service evaluations.
Maintains quality standards, procedures, and operational documentation.
Identifies service deficiencies and implements corrective and preventive action plans.
Leads root cause analysis activities and tracks resolution of non-conformance issues.
Supports ISO-based quality management standards and continuous improvement initiatives.
Establishes and administers quality scorecards and reporting frameworks.

Service Delivery Management

Monitors performance against contractual requirements, service level agreements (SLAs), and key performance indicators (KPIs).
Reviews operational results and identifies opportunities to improve service delivery.
Collaborates with operations teams to ensure quality standards are maintained.
Supports service reviews and performance evaluation meetings with clients.
Ensures service providers and subcontractors meet performance expectations.
Assists in the resolution of operational issues and service escalations.

Continuous Improvement

Identifies operational improvement opportunities and efficiency initiatives.
Leads continuous improvement projects focused on quality, customer experience, cost reduction, and productivity enhancement.
Implements best practices and performance improvement methodologies.
Supports innovation initiatives related to service delivery and facility operations.
Promotes a culture of accountability, quality, and operational excellence.

Client Relationship Management

Develops and maintains positive working relationships with clients and stakeholders.
Participates in client meetings and quality review sessions.
Investigates and responds to service complaints and customer concerns.
Tracks customer satisfaction metrics and develops improvement strategies.
Supports client retention through delivery of high-quality service outcomes.

Project Support

Participates in implementation of new programs, services, and operational changes.
Supports transition and mobilization activities for new contracts or service expansions.
Assists in the development and monitoring of project quality plans.
Conducts post-implementation reviews and lessons-learned sessions.

Knowledge & Skills

Community college diploma
1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Facility operations and maintenance management abilities
Proficiency with facility equipment and building systems
Service delivery management abilities
Budget management abilities
Ability to influence, persuade and negotiate to achieve desired outcome
Client relationship management abilities
Ability to engage a team of individuals
Vendor management abilities
High degree of client service orientation and sense of urgency
Project management abilities
Emergency preparedness and business continuity planning and execution abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of and developing ability to implement facility management services best practices.
Knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

Preference given to completion or progress towards one or more of the following

Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

Apply About employer

More about this job

Responsibilities

Oversee subcontracted service delivery, vendor performance, quality assurance, compliance, and results against contractual requirements, SLAs, and KPIs. Build client relationships, resolve service issues, and lead continuous improvement and project support initiatives to improve quality, customer satisfaction, and operational performance.

Requirements

Requires a community college diploma and either 1–3 years of facility management experience or 3–5 years of facility-related experience. Candidates should have facility operations, vendor, client, budget, and project management abilities, knowledge of building systems, safety and legislative requirements, and a continuous improvement mindset; relevant facility management credentials are preferred.

Skills

Vendor Management
Quality Assurance
Service Delivery Management
Continuous Improvement
Facility Operations
Maintenance Management
Budget Management
Project Management
SLA And KPI Monitoring
Root Cause Analysis
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Facility Operations
Building Systems
Maintenance Management
Service Delivery
Subcontractor Management
Vendor Scorecards
Contractual Compliance
Quality Assurance
Quality Management
Service Level Agreements
Key Performance Indicators
Corrective And Preventive Actions
Root Cause Analysis
Non-Conformance Management
ISO-Based Quality Management
Continuous Improvement
Customer Satisfaction
Project Quality Plans
Contract Mobilization
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability
Building Codes
Facility Management Administrator
Certified Facility Manager
Certified Property Manager
Real Property Administrator

Report this job