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Added 6 mins ago
P
manager, restaurant
Petro-Canada
Gatineau, QC
- Full-time
Added 6 mins ago
KA
restaurant manager
Korean Air
Ottawa, ON
- Full-time
Added 6 mins ago
CC
Fort Frances - Part-time Merchandiser
Coca-Cola Canada Bottling Limited
Keewatin, ON
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 6 mins ago
TH
Seasonal Department Sales Associate Part Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 6 mins ago
QS
assistant manager, fast food
Quiznos Sub
Thompson, MB
- Full-time
Added 6 mins ago
TH
Lot Associate Full Time - 7056 Crossroads
The Home Depot Canada
Winnipeg, MB
- Full-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 6 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
BP
Plant Hire Manager, Morden Depot
B&T Plant Hire
Morden, MB
- Full-time
Act as the main point of contact for customer enquiries and bookings
Added 6 mins ago
TB
accommodation services manager
Travelodge Bracebridge
Bracebridge, ON
- Full-time
Added 6 mins ago
S
Produce - Clerk Department Second Produce
Sobeys
Larrys River, NS
- Full-time
…Supervise the Produce Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 6 mins ago
LI
Sr. Manager, Commercial HVAC District Sales
Lennox International
Montreal, QC · St Laurent, QC
- Full-time
This manager is responsible for achieving team sales goals within a defined geographic area. As the primary level sales manager, the person in this position is also responsible for the…
Added 6 mins ago
OR
Wireless Sales Associate - 1121 Hamilton Centre
OSL Retail Services Inc
Hamilton, ON
- Other
Competitive base hourly wage $17.60-$18.50 plus commissions on every wireless sale (final pay will be determined by a variety of factors including location and previous experience)
Added 6 mins ago
OR
Wireless Sales Associate - 1104 Vancouver East
OSL Retail Services Inc
Vancouver, BC
- Other
Experience: Sales, customer service, retail, or marketing experience are an asset.
Added 21 mins ago
TH
Associé(e) Préparation de Commandes (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
…Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to…
Added 21 mins ago
O
restaurant manager
Osmow's
Toronto, ON · Etobicoke, ON
- Full-time
Added 21 mins ago
HH
restaurant manager
Halibut House Fish and Chips Inc.
Niagara Falls, ON
- Full-time
Added 21 mins ago
RD
food services manager
Red Dog Inn
Terrace Bay, ON
- Full-time
Added 21 mins ago
LC
Beauty Manager, Hourly Part Time Day
Loblaw Companies Limited
London, ON
- Part-time
Always put the Customer first and provides superior customer service
Added 21 mins ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 21 mins ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Pasadena, NL
- Full-time
…(gasoline and diesel), and engine components typically on-site at customer or road side…
Added 21 mins ago
J
Fast food restaurant manager
JobsMedia.io
Smithers, BC
- Full-time
Added 21 mins ago
TG
barber shop manager
Tommy Gun's Original Barbershop
Red Deer, AB
- Full-time
Added 21 mins ago
GC
Casual Duty Manager | Award Rates Apply
Good Company Bar
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Greet guests and ensure an outstanding customer experience

BGIS

Service Delivery Manager

Red Deer, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Summary

JOB DESCRIPTION

The Service Delivery Manager will have operational expertise and day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the direction and requirements of the Account Lead. They are responsible for quality assurance, service delivery performance, continuous improvement, customer satisfaction, reporting, compliance, and operational excellence.

Key Duties & Responsibilities

For the assigned portfolio:

Subcontractor & Vendor Performance Management

Monitors vendor and subcontractor compliance with contractual obligations.
Conducts performance assessments and vendor scorecard reviews.
Collaborates with operations and procurement teams to address performance concerns.
Tracks vendor corrective actions and quality improvement plans.
Supports vendor qualification and ongoing performance monitoring processes.

Quality Management

Develops, implements, and maintains quality assurance and performance management programs.
Conducts routine quality inspections, audits, assessments, and service evaluations.
Maintains quality standards, procedures, and operational documentation.
Identifies service deficiencies and implements corrective and preventive action plans.
Leads root cause analysis activities and tracks resolution of non-conformance issues.
Supports ISO-based quality management standards and continuous improvement initiatives.
Establishes and administers quality scorecards and reporting frameworks.

Service Delivery Management

Monitors performance against contractual requirements, service level agreements (SLAs), and key performance indicators (KPIs).
Reviews operational results and identifies opportunities to improve service delivery.
Collaborates with operations teams to ensure quality standards are maintained.
Supports service reviews and performance evaluation meetings with clients.
Ensures service providers and subcontractors meet performance expectations.
Assists in the resolution of operational issues and service escalations.

Continuous Improvement

Identifies operational improvement opportunities and efficiency initiatives.
Leads continuous improvement projects focused on quality, customer experience, cost reduction, and productivity enhancement.
Implements best practices and performance improvement methodologies.
Supports innovation initiatives related to service delivery and facility operations.
Promotes a culture of accountability, quality, and operational excellence.

Client Relationship Management

Develops and maintains positive working relationships with clients and stakeholders.
Participates in client meetings and quality review sessions.
Investigates and responds to service complaints and customer concerns.
Tracks customer satisfaction metrics and develops improvement strategies.
Supports client retention through delivery of high-quality service outcomes.

Project Support

Participates in implementation of new programs, services, and operational changes.
Supports transition and mobilization activities for new contracts or service expansions.
Assists in the development and monitoring of project quality plans.
Conducts post-implementation reviews and lessons-learned sessions.

Knowledge & Skills

Community college diploma
1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Facility operations and maintenance management abilities
Proficiency with facility equipment and building systems
Service delivery management abilities
Budget management abilities
Ability to influence, persuade and negotiate to achieve desired outcome
Client relationship management abilities
Ability to engage a team of individuals
Vendor management abilities
High degree of client service orientation and sense of urgency
Project management abilities
Emergency preparedness and business continuity planning and execution abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of and developing ability to implement facility management services best practices.
Knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

Preference given to completion or progress towards one or more of the following

Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

Apply About employer

More about this job

Responsibilities

Oversee subcontracted service delivery, vendor performance, quality assurance, compliance, and results against contractual requirements, SLAs, and KPIs. Build client relationships, resolve service issues, and lead continuous improvement and project support initiatives to improve quality, customer satisfaction, and operational performance.

Requirements

Requires a community college diploma and either 1–3 years of facility management experience or 3–5 years of facility-related experience. Candidates should have facility operations, vendor, client, budget, and project management abilities, knowledge of building systems, safety and legislative requirements, and a continuous improvement mindset; relevant facility management credentials are preferred.

Skills

Vendor Management
Quality Assurance
Service Delivery Management
Continuous Improvement
Facility Operations
Maintenance Management
Budget Management
Project Management
SLA And KPI Monitoring
Root Cause Analysis
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Facility Operations
Building Systems
Maintenance Management
Service Delivery
Subcontractor Management
Vendor Scorecards
Contractual Compliance
Quality Assurance
Quality Management
Service Level Agreements
Key Performance Indicators
Corrective And Preventive Actions
Root Cause Analysis
Non-Conformance Management
ISO-Based Quality Management
Continuous Improvement
Customer Satisfaction
Project Quality Plans
Contract Mobilization
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability
Building Codes
Facility Management Administrator
Certified Facility Manager
Certified Property Manager
Real Property Administrator

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