Find work in Canada.

320,143 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
BP
Front of House Supervisor
Boston Pizza
Kingston, ON
- Full-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 8 mins ago
FT
Apprentice Automotive Technician
Fountain Tire
Leduc, AB
- Other
Amazing customers to impress with professional and friendly customer service
Added 8 mins ago
FT
Service Truck Operator, Vulcan
Fountain Tire
Vulcan, AB
- Other
Amazing customers to impress with your professional and friendly customer service
Added 8 mins ago
FT
Licensed Automotive Service Technician
Fountain Tire
Didsbury, AB
- Other
Completing approved service on customer vehicles
Added 8 mins ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
Excellent customer service and a great attitude are a must
Added 8 mins ago
FT
Red Seal Automotive Technician
Fountain Tire
Vulcan, AB
- Other
Complete approved service on customer vehicles
Added 8 mins ago
FT
Service Manager, Edson
Fountain Tire
Edson, AB
- Other
Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance…
Added 21 mins ago
EO
retail sales manager
End Of The Roll Flooring Centres
Victoria, BC
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 21 mins ago
OT
Restaurant Manager
One Therapy Network
Victoria, BC
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 21 mins ago
MS
store manager - retail
MARBLE SLAB CREAMERY
Victoria, BC
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 21 mins ago
KC
Fast food restaurant manager
KFC Canada (Yum! Brands Subsidiary)
Victoria, BC
- Full-time
Added 21 mins ago
BK
Fast food restaurant manager
Burger King
Victoria, BC
- Full-time
Added 21 mins ago
OT
Restaurant Manager
One Therapy Network
Colwood, BC
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 21 mins ago
NC
manager, restaurant
Noodlebox Canada
Victoria, BC
- Full-time
Added 21 mins ago
CR
catering service manager
CVI Restaurant + Lounge
Duncan, BC
- Full-time
Added 21 mins ago
MS
restaurant manager
MARBLE SLAB CREAMERY
Victoria, BC
- Full-time
Added 21 mins ago
WS
restaurant manager
White Spot
Victoria, BC
- Full-time
Added 21 mins ago
FS
food services manager
Finn's Seafood Chops Cocktails
Victoria, BC
- Full-time
Added 21 mins ago
MM
assistant manager, restaurant
MR MIKES SteakhouseCasual
Drayton Valley, AB
- Full-time
Added 21 mins ago
BR
Assistant Manager - Robson Centrepoint
Banana Republic
Vancouver, BC
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 21 mins ago
BR
Assistant Manager - S Edmonton Common
Banana Republic
AB · Edmonton, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 37 mins ago
AG
Sales Manager- Work From Home
AO Globe Life
Remote, Canada
- Full-time
- Remote
Are you an experienced and motivated individual looking to elevate your career in customer service and sales management? Look no further!
Added 37 mins ago
AG
Remote Sales Manager
AO Globe Life
Remote, Canada
- Full-time
- Remote
…passionate about driving results, inspiring teams, and transforming customer experiences in the life insurance…
Added 37 mins ago
AG
Remote Entry Level Manager
AO Globe Life
Remote, Canada
- Full-time
- Remote
Passionate Changemakers: You’re driven to improve lives through exceptional service and impactful life insurance solutions.
Added 37 mins ago
CH
Seasonal Holiday Retail Manager - Kildonan Place
Cherry Hill Programs
Winnipeg, MB
- Part-time
As our Local Manager, you'll lead the team responsible for creating magical holiday memories for children and families. You'll oversee daily photo operations, drive sales and service…

BGIS

Service Delivery Manager

Red Deer, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Summary

JOB DESCRIPTION

The Service Delivery Manager will have operational expertise and day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the direction and requirements of the Account Lead. They are responsible for quality assurance, service delivery performance, continuous improvement, customer satisfaction, reporting, compliance, and operational excellence.

Key Duties & Responsibilities

For the assigned portfolio:

Subcontractor & Vendor Performance Management

Monitors vendor and subcontractor compliance with contractual obligations.
Conducts performance assessments and vendor scorecard reviews.
Collaborates with operations and procurement teams to address performance concerns.
Tracks vendor corrective actions and quality improvement plans.
Supports vendor qualification and ongoing performance monitoring processes.

Quality Management

Develops, implements, and maintains quality assurance and performance management programs.
Conducts routine quality inspections, audits, assessments, and service evaluations.
Maintains quality standards, procedures, and operational documentation.
Identifies service deficiencies and implements corrective and preventive action plans.
Leads root cause analysis activities and tracks resolution of non-conformance issues.
Supports ISO-based quality management standards and continuous improvement initiatives.
Establishes and administers quality scorecards and reporting frameworks.

Service Delivery Management

Monitors performance against contractual requirements, service level agreements (SLAs), and key performance indicators (KPIs).
Reviews operational results and identifies opportunities to improve service delivery.
Collaborates with operations teams to ensure quality standards are maintained.
Supports service reviews and performance evaluation meetings with clients.
Ensures service providers and subcontractors meet performance expectations.
Assists in the resolution of operational issues and service escalations.

Continuous Improvement

Identifies operational improvement opportunities and efficiency initiatives.
Leads continuous improvement projects focused on quality, customer experience, cost reduction, and productivity enhancement.
Implements best practices and performance improvement methodologies.
Supports innovation initiatives related to service delivery and facility operations.
Promotes a culture of accountability, quality, and operational excellence.

Client Relationship Management

Develops and maintains positive working relationships with clients and stakeholders.
Participates in client meetings and quality review sessions.
Investigates and responds to service complaints and customer concerns.
Tracks customer satisfaction metrics and develops improvement strategies.
Supports client retention through delivery of high-quality service outcomes.

Project Support

Participates in implementation of new programs, services, and operational changes.
Supports transition and mobilization activities for new contracts or service expansions.
Assists in the development and monitoring of project quality plans.
Conducts post-implementation reviews and lessons-learned sessions.

Knowledge & Skills

Community college diploma
1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Facility operations and maintenance management abilities
Proficiency with facility equipment and building systems
Service delivery management abilities
Budget management abilities
Ability to influence, persuade and negotiate to achieve desired outcome
Client relationship management abilities
Ability to engage a team of individuals
Vendor management abilities
High degree of client service orientation and sense of urgency
Project management abilities
Emergency preparedness and business continuity planning and execution abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of and developing ability to implement facility management services best practices.
Knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

Preference given to completion or progress towards one or more of the following

Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

Apply About employer

More about this job

Responsibilities

Oversee subcontracted service delivery, vendor performance, quality assurance, compliance, and results against contractual requirements, SLAs, and KPIs. Build client relationships, resolve service issues, and lead continuous improvement and project support initiatives to improve quality, customer satisfaction, and operational performance.

Requirements

Requires a community college diploma and either 1–3 years of facility management experience or 3–5 years of facility-related experience. Candidates should have facility operations, vendor, client, budget, and project management abilities, knowledge of building systems, safety and legislative requirements, and a continuous improvement mindset; relevant facility management credentials are preferred.

Skills

Vendor Management
Quality Assurance
Service Delivery Management
Continuous Improvement
Facility Operations
Maintenance Management
Budget Management
Project Management
SLA And KPI Monitoring
Root Cause Analysis
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Facility Operations
Building Systems
Maintenance Management
Service Delivery
Subcontractor Management
Vendor Scorecards
Contractual Compliance
Quality Assurance
Quality Management
Service Level Agreements
Key Performance Indicators
Corrective And Preventive Actions
Root Cause Analysis
Non-Conformance Management
ISO-Based Quality Management
Continuous Improvement
Customer Satisfaction
Project Quality Plans
Contract Mobilization
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability
Building Codes
Facility Management Administrator
Certified Facility Manager
Certified Property Manager
Real Property Administrator

Report this job