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Added 4 mins ago
LC
Beauty Manager, Hourly Part Time Day
Loblaw Companies Limited
London, ON
- Part-time
Prepares performance appraisals in association with Front Store Manager
Added 4 mins ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 4 mins ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Pasadena, NL
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 4 mins ago
CC
Senior Legal Assistant
Carrington Communities
AB · Edmonton, AB
- Full-time
The Carrington Group has over 50 years’ experience in real estate development with operations in single family, multi family, rental, infill development and land development operations. We…
Added 4 mins ago
RG
Food Service Supervisor / Environmental Service Supervisor
Responsive Group Inc.
Windsor, ON
- Full-time
…Others The genuine intent to foster the long-term learning and development of others through coaching, managing performance and mentoring. Provide support in helping others achieve higher…
Added 4 mins ago
GC
Casual Duty Manager | Award Rates Apply
Good Company Bar
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
As a Duty Manager, you'll be part of the founding team helping to shape and establish the culture and daily operations of this venue. Your role will include overseeing the smooth and…
Added 4 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 4 mins ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
We’re looking for a Senior Manager to lead Accounts Engineering, one of the teams inside CAP. Accounts Engineering builds new account types (Business Accounts, RESPs, and more), defines the…
Added 4 mins ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
…experiencing significant growth and require the talents of an Account Manager to help us retain & grow key accounts with North America’s top independent investment broker/dealer…
Added 4 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 mins ago
Chief Estimator
State Window Corporation
Vaughan, ON
Performance Evaluation: We prioritize ongoing feedback and development through structured bi-annual performance reviews and ongoing check ins with your direct supervisor/manager.
Added 5 mins ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
The Customer Service Manager is responsible for leading a high-performing Customer Service Team that delivers exceptional customer experiences while supporting company growth objectives.…
Added 35 mins ago
T
Senior Group Manager, Finance
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 50 mins ago
UH
Radiation Therapy Clinical Educator
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, Radiation Professional Practice
Added 50 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 50 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 1 hour ago
S
store manager, Central and South Calgary. A.B
Starbucks
Calgary, AB
- $61,000 to $80,875 USD / year
- Full-time
Learning and development programs to fuel your career
Added 1 hour ago
NL
S2627-76 Mental Health Capacity Building Coordinator-Northern Lights School Division No. 69
Northern Lights Public Schools
Bonnyville, AB
- Full-time
S2627-76 MHCB – Program Manager - Successful Family Successful Kids (SFSK)
Added 1 hour ago
P
Retail Operations Manager
PetSmart
Ottawa, ON
- Full-time
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 1 hour ago
SD
Communications Manager
School District No. 40 New Westminster
New Westminster, BC
- Full-time
New Westminster Schools Career Opportunity COMMUNICATIONS MANAGER
Added 1 hour ago
RS
Computer Systems Technologist - Level 2
Richmond School District No. 38
Richmond, BC
- Internship
…networking services of the district. The work involves the development of standards, procedures, the analysis and resolution of problems, planning and directing assigned projects and…
Added 1 hour ago
HC
Probationary / Permanent - Teacher of the Arts / SST (0.40 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
The Halton Catholic District School Board (HCDSB) is committed to supporting the development of a strong and equitable workforce, that will foster the success and well-being of our…
Added 1 hour ago
HC
Probationary / Permanent - Teacher of the Arts / SST (0.80 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
The Halton Catholic District School Board (HCDSB) is committed to supporting the development of a strong and equitable workforce, that will foster the success and well-being of our…
Added 1 hour ago
HC
Probationary / Permanent - Primary Team Member/ Teacher of the Arts (0.50 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
The Halton Catholic District School Board (HCDSB) is committed to supporting the development of a strong and equitable workforce, that will foster the success and well-being of our…
Added 1 hour ago
SK
store manager - retail
Shisha King
Toronto, ON · Scarborough, ON
- Full-time

BGIS

Service Delivery Manager

Red Deer, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Summary

JOB DESCRIPTION

The Service Delivery Manager will have operational expertise and day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the direction and requirements of the Account Lead. They are responsible for quality assurance, service delivery performance, continuous improvement, customer satisfaction, reporting, compliance, and operational excellence.

Key Duties & Responsibilities

For the assigned portfolio:

Subcontractor & Vendor Performance Management

Monitors vendor and subcontractor compliance with contractual obligations.
Conducts performance assessments and vendor scorecard reviews.
Collaborates with operations and procurement teams to address performance concerns.
Tracks vendor corrective actions and quality improvement plans.
Supports vendor qualification and ongoing performance monitoring processes.

Quality Management

Develops, implements, and maintains quality assurance and performance management programs.
Conducts routine quality inspections, audits, assessments, and service evaluations.
Maintains quality standards, procedures, and operational documentation.
Identifies service deficiencies and implements corrective and preventive action plans.
Leads root cause analysis activities and tracks resolution of non-conformance issues.
Supports ISO-based quality management standards and continuous improvement initiatives.
Establishes and administers quality scorecards and reporting frameworks.

Service Delivery Management

Monitors performance against contractual requirements, service level agreements (SLAs), and key performance indicators (KPIs).
Reviews operational results and identifies opportunities to improve service delivery.
Collaborates with operations teams to ensure quality standards are maintained.
Supports service reviews and performance evaluation meetings with clients.
Ensures service providers and subcontractors meet performance expectations.
Assists in the resolution of operational issues and service escalations.

Continuous Improvement

Identifies operational improvement opportunities and efficiency initiatives.
Leads continuous improvement projects focused on quality, customer experience, cost reduction, and productivity enhancement.
Implements best practices and performance improvement methodologies.
Supports innovation initiatives related to service delivery and facility operations.
Promotes a culture of accountability, quality, and operational excellence.

Client Relationship Management

Develops and maintains positive working relationships with clients and stakeholders.
Participates in client meetings and quality review sessions.
Investigates and responds to service complaints and customer concerns.
Tracks customer satisfaction metrics and develops improvement strategies.
Supports client retention through delivery of high-quality service outcomes.

Project Support

Participates in implementation of new programs, services, and operational changes.
Supports transition and mobilization activities for new contracts or service expansions.
Assists in the development and monitoring of project quality plans.
Conducts post-implementation reviews and lessons-learned sessions.

Knowledge & Skills

Community college diploma
1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Facility operations and maintenance management abilities
Proficiency with facility equipment and building systems
Service delivery management abilities
Budget management abilities
Ability to influence, persuade and negotiate to achieve desired outcome
Client relationship management abilities
Ability to engage a team of individuals
Vendor management abilities
High degree of client service orientation and sense of urgency
Project management abilities
Emergency preparedness and business continuity planning and execution abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of and developing ability to implement facility management services best practices.
Knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

Preference given to completion or progress towards one or more of the following

Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

Oversee subcontracted service delivery, vendor performance, quality assurance, compliance, and results against contractual requirements, SLAs, and KPIs. Build client relationships, resolve service issues, and lead continuous improvement and project support initiatives to improve quality, customer satisfaction, and operational performance.

Requirements

Requires a community college diploma and either 1–3 years of facility management experience or 3–5 years of facility-related experience. Candidates should have facility operations, vendor, client, budget, and project management abilities, knowledge of building systems, safety and legislative requirements, and a continuous improvement mindset; relevant facility management credentials are preferred.

Skills

Vendor Management
Quality Assurance
Service Delivery Management
Continuous Improvement
Facility Operations
Maintenance Management
Budget Management
Project Management
SLA And KPI Monitoring
Root Cause Analysis
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Facility Operations
Building Systems
Maintenance Management
Service Delivery
Subcontractor Management
Vendor Scorecards
Contractual Compliance
Quality Assurance
Quality Management
Service Level Agreements
Key Performance Indicators
Corrective And Preventive Actions
Root Cause Analysis
Non-Conformance Management
ISO-Based Quality Management
Continuous Improvement
Customer Satisfaction
Project Quality Plans
Contract Mobilization
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability
Building Codes
Facility Management Administrator
Certified Facility Manager
Certified Property Manager
Real Property Administrator

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