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Added 1 hour ago
F
Service Coordinator / Branch Administrator
Finning
Whitehorse, YT
- Full-time
…organized and customer-focused Service Coordinator / Branch Administrator to join our Whitehorse…
Added 1 hour ago
CP
Accounts Receivable Administrator (Bilingual)
Colliers Project Leaders
Ottawa, ON · Mississauga, ON
- $50,000 to $55,000 CAD / year
- Full-time
Colliers Project Leaders is part of Colliers (NASDAQ, TSX: CIGI), a leading diversified professional services and investment management company, with more than 18,000 professionals…
Added 3 hours ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 5 hours ago
TC
Supervisor, Fund Accounting - Private Assets (Traditional PA)
The Citco Group Limited
Toronto, ON
- Full-time
…industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend…
Added 5 hours ago
TC
Manager, Fund Accounting - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
…industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend…
Added 6 hours ago
PC
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Ottawa, ON
- Full-time
At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs,…
Added 6 hours ago
B
Service Delivery Manager
BGIS
Red Deer, AB
- Full-time
…day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the direction and requirements of the Account Lead. They are…
Added 6 hours ago
P
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PwC
Ottawa, ON · Toronto, ON
- Full-time
At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs,…
Added 6 hours ago
TC
Supervisor, Fund Accounting - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
…industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend…
Added 6 hours ago
TC
Manager, Fund Accounting - Private Assets (Traditional PA)
The Citco Group Limited
Toronto, ON
- Full-time
…industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend…
Added 7 hours ago
TA
Builder Administrator (Edmonton South)
Trail Appliances Ltd.
AB · Edmonton, Alberta
- Full-time
As a Builder Administrator, reporting to the Builder Administration Manager, you will be instrumental in managing builder allowances and documentation, ensuring compliance with budgetary…
Added 7 hours ago
TA
Builder Administrator (Edmonton South)
Trail Appliances AB/SK
AB · Edmonton, AB
- Full-time
As a Builder Administrator, reporting to the Builder Administration Manager, you will be instrumental in managing builder allowances and documentation, ensuring compliance with budgetary…
Added 7 hours ago
EC
SQL Database Administrator
Experis Canada
Toronto, ON · Scarborough, ON
- Full-time
This role sits within the Data Platform Services organization, supporting enterprise database modernization and cloud transformation initiatives.
Added 7 hours ago
Account Transfers Administrator
Odlum Brown
Vancouver, BC
We have an opportunity for an Account Transfers Administrator to join our award-winning firm in the Vancouver office.
Added 7 hours ago
C
Plant Administrator
Conuma/Quintette
Tumbler Ridge, BC
- Full-time
Review, tracking of light vehicle EmKay services for Mobile and Plant
Added 8 hours ago
TG
Service Administrator
Triumph Group of Companies
Mississauga, ON
- $45,000 to $60,000 CAD / year
- Full-time
As an administrator on the Service team, you support the day-to-day operations of active projects by keeping billing, documentation, and client communications running smoothly. You work…
Added 8 hours ago
MI
Programmer Analyst
Magna International
St. Thomas, ON
- $84,000 to $100,000 CAD / year
- Full-time
…to improve the quality and time to market of our product and services to the…
Added 8 hours ago
IA
Project Administrator
Indotronix Avani Group
Toronto, ON · North York, ON
- Contract
About the Role: We are seeking a detail-oriented Project Administrator II to support our Community and Indigenous Engagement team. This role involves managing communications, coordinating…
Added 8 hours ago
NG
IT System Administrator
NFI Group Inc.
Winnipeg, MB
- Full-time
…maintaining the server, cloud, virtualization, storage and back up services. This position will also provide automation and operational support, lifecycle management, and infrastructure…
Added 8 hours ago
TE
Branch Administrator - Toronto Downtown
TK Elevator
Toronto, ON
- Full-time
Maintain and manage project files, including opening, updating, closing, and ensuring proper tracking
Added 8 hours ago
M
Project Administrator
Manpower
Toronto, ON · North York, ON
- Contract
Are you a highly organized professional with strong administrative and coordination skills? We are seeking a Project Administrator to support community engagement initiatives, event…
Added 8 hours ago
HI
Lead, Infrastructure & IT Operations
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Full-time
Reports to: Director, Performance Excellence & Information Services
Added 8 hours ago
M
Consultant, Microsoft 365 and IT Infrastructure Projects
MNP
Edmonton, AB · AB · Burlington, ON · Montreal, QC · Calgary, AB
- Full-time
Make an impact with our Digital Managed Services team as a Microsoft 365 Consultant. In this client-facing role, you will plan and deliver Microsoft 365 and IT Infrastructure projects that…
Added 9 hours ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
Burlington, ON · ON · Kingston, ON · London, ON · Oakville, ON · Thunder Bay, ON · Toronto, ON · Chatham-Kent, ON
Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies…
Added 9 hours ago
SE
System Administrator
Summitt Energy
Mississauga, ON
- Full-time
Summitt Energy is seeking a Systems Administrator to join our growing team in our Information Technology department. The incumbent will be reporting to the Manager of Information…

BGIS

Service Delivery Manager

Red Deer, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Summary

JOB DESCRIPTION

The Service Delivery Manager will have operational expertise and day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the direction and requirements of the Account Lead. They are responsible for quality assurance, service delivery performance, continuous improvement, customer satisfaction, reporting, compliance, and operational excellence.

Key Duties & Responsibilities

For the assigned portfolio:

Subcontractor & Vendor Performance Management

Monitors vendor and subcontractor compliance with contractual obligations.
Conducts performance assessments and vendor scorecard reviews.
Collaborates with operations and procurement teams to address performance concerns.
Tracks vendor corrective actions and quality improvement plans.
Supports vendor qualification and ongoing performance monitoring processes.

Quality Management

Develops, implements, and maintains quality assurance and performance management programs.
Conducts routine quality inspections, audits, assessments, and service evaluations.
Maintains quality standards, procedures, and operational documentation.
Identifies service deficiencies and implements corrective and preventive action plans.
Leads root cause analysis activities and tracks resolution of non-conformance issues.
Supports ISO-based quality management standards and continuous improvement initiatives.
Establishes and administers quality scorecards and reporting frameworks.

Service Delivery Management

Monitors performance against contractual requirements, service level agreements (SLAs), and key performance indicators (KPIs).
Reviews operational results and identifies opportunities to improve service delivery.
Collaborates with operations teams to ensure quality standards are maintained.
Supports service reviews and performance evaluation meetings with clients.
Ensures service providers and subcontractors meet performance expectations.
Assists in the resolution of operational issues and service escalations.

Continuous Improvement

Identifies operational improvement opportunities and efficiency initiatives.
Leads continuous improvement projects focused on quality, customer experience, cost reduction, and productivity enhancement.
Implements best practices and performance improvement methodologies.
Supports innovation initiatives related to service delivery and facility operations.
Promotes a culture of accountability, quality, and operational excellence.

Client Relationship Management

Develops and maintains positive working relationships with clients and stakeholders.
Participates in client meetings and quality review sessions.
Investigates and responds to service complaints and customer concerns.
Tracks customer satisfaction metrics and develops improvement strategies.
Supports client retention through delivery of high-quality service outcomes.

Project Support

Participates in implementation of new programs, services, and operational changes.
Supports transition and mobilization activities for new contracts or service expansions.
Assists in the development and monitoring of project quality plans.
Conducts post-implementation reviews and lessons-learned sessions.

Knowledge & Skills

Community college diploma
1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Facility operations and maintenance management abilities
Proficiency with facility equipment and building systems
Service delivery management abilities
Budget management abilities
Ability to influence, persuade and negotiate to achieve desired outcome
Client relationship management abilities
Ability to engage a team of individuals
Vendor management abilities
High degree of client service orientation and sense of urgency
Project management abilities
Emergency preparedness and business continuity planning and execution abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of and developing ability to implement facility management services best practices.
Knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

Preference given to completion or progress towards one or more of the following

Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

Oversee subcontracted service delivery, vendor performance, quality assurance, compliance, and results against contractual requirements, SLAs, and KPIs. Build client relationships, resolve service issues, and lead continuous improvement and project support initiatives to improve quality, customer satisfaction, and operational performance.

Requirements

Requires a community college diploma and either 1–3 years of facility management experience or 3–5 years of facility-related experience. Candidates should have facility operations, vendor, client, budget, and project management abilities, knowledge of building systems, safety and legislative requirements, and a continuous improvement mindset; relevant facility management credentials are preferred.

Skills

Vendor Management
Quality Assurance
Service Delivery Management
Continuous Improvement
Facility Operations
Maintenance Management
Budget Management
Project Management
SLA And KPI Monitoring
Root Cause Analysis
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Facility Operations
Building Systems
Maintenance Management
Service Delivery
Subcontractor Management
Vendor Scorecards
Contractual Compliance
Quality Assurance
Quality Management
Service Level Agreements
Key Performance Indicators
Corrective And Preventive Actions
Root Cause Analysis
Non-Conformance Management
ISO-Based Quality Management
Continuous Improvement
Customer Satisfaction
Project Quality Plans
Contract Mobilization
Health And Safety
Emergency Preparedness
Business Continuity Planning
Sustainability
Building Codes
Facility Management Administrator
Certified Facility Manager
Certified Property Manager
Real Property Administrator

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