IT support technician jobs in Richmond Hill, ON and nearby

Within 25 km

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Added 25 days ago
AF
Technical Support Representative – RSEC Team (Canada)
Armstrong Fluid Technology
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
Title: Technical Support Representative – RSEC Team (Canada)
Added 1 month ago
NI
User support technician
Nexuswave Inc
Markham, ON
- $37 to $40 CAD / hour
- Full-time
- On-site
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Added 1 month ago
TI
Information technology (IT) support technician
TeamLogic IT Markham
Thornhill, ON
- $60,000 to $80,000 CAD / year
- Full-time
- Hybrid
Added 1 month ago
OW
Technical support specialist – information technology (IT)
Ontario Wholesale Energy Gas & Electric
Toronto, ON
- From $36.95 CAD / hour
- Full-time
- On-site
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Added 1 month ago
CT
User support technician
Connex Telecommunications Inc.
Richmond Hill, ON
- From $37 CAD / hour
- Full-time
- On-site
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Added 1 month ago
TP
Analyst, IT Support
TRANS-NORTHERN PIPELINES
Richmond Hill, ON
- Full-time
This role requires the employee to work 1 to 2 days per week in the office
Added 1 month ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
- Temporary
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 1 month ago
W
Deskside Support Technician
Worley
Markham, ON
- Full-time
We are currently recruiting for a Deskside Support Technician I. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Markham, Ontario.
Added 1 month ago
W
Deskside Support Technician I
Worley
Markham, ON
- Full-time
We are currently recruiting for a Deskside Support Technician I. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Markham, Ontario.
Added 1 month ago
IR
On Site Service Desk Analyst
IME RESOURCES LLC
Vaughan, ON
- $30 to $40 CAD / hour
- Full-time
Valid driver's license required · Must have proven skills in advanced computer troubleshooting, analysis, critical thinking and problem-solving skills
Added 1 month ago
CL
Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
ClaimsPro LP
Markham, ON
- Part-time
We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario.
Added 1 month ago
MN
IT Support Specialist
Modern Niagara
Vaughan, ON
- $70,000 to $75,000 CAD / year
- Full-time
The IT Support Specialist II provides advanced level 2 IT support while administering, developing, and continuously improving Modern Niagara’s ServiceNow platform. This role supports…
Added 2 months ago
AF
Technical Support Supervisor
Armstrong Fluid Technology
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
3–5 years of technical support or service engineering experience required
Added 2 months ago
AV
IT Support Specialist
Adaria Vending Services Limited
Concord, ON
- Full-time
Adaria is looking for an IT Support Specialist to own two connected responsibilities: day-to-day internal IT support across our Toronto office, and front-line customer support for external…
Added 4 months ago
MH
Service Desk Analyst
Mackenzie Health
Richmond Hill, ON
- $35.15 to $44.69 CAD / hour
- Full-time
As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ICAT end-user support across the organization using Incident Management and Request…
Added 2 months ago
R
IT Support Specialist - Head Office (Yorkdale)
Retailors
Toronto, ON
- Full-time
We are seeking an experienced IT Support Specialist to join our Head Office team. This role provides technical support across all five of our brands, working closely with both Head Office…
Added 2 months ago
MG
Technical Support Representative
Mircom Group of Companies
Vaughan, ON
- Full-time
The Technical Support Representative will be responsible and accountable for providing product support and resolving technical issues via phone, e-mail and web for all Mircom product lines.…
Added 2 months ago
CS
IT Support & Infrastructure Administrator
Crane Supply - Canada's Premier PVF Distributor | Premier distributeur de PVF au Canada
Vaughan, ON
- $55,000 to $60,000 CAD / year
- Full-time
Applicants must have Canadian work authorization in order to be considered
Added 2 months ago
SC
Bilingual Technical Support Agent
Staples Canada
Richmond Hill, ON
- Full-time
Be willing to work weekends, evenings, and day shifts · Candidate must have valid driver’s license
Added 2 months ago
SI
Bilingual Senior Technical Support Analyst
Staples Inc.
Richmond Hill, ON
- Full-time
Be willing to work weekends, evenings, and day shifts
Added 2 months ago
KI
IT Support Specialist (Chinese Speaking Preferred)
Kiokii Inc
Markham, ON
- $44,000 to $48,000 CAD / year
- Full-time
We are looking for an IT Support Specialist to join our IT team!
Added 3 months ago
B
Service Desk Analyst
BGIS
Markham, ON
- Full-time
Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS…

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BGIS

Service Desk Analyst

Markham, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Posting language: English
Posted: Jul 24, 2026

Original job description

SUMMARY

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

KEY DUTIES & RESPONSIBILITIES

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

EDUCATION REQUIREMENTS

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

JOB-RELATED EXPERIENCE

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

KNOWLEDGE & SKILLS

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Service Desk Analyst provides first-level technical support for hardware, applications, and infrastructure issues across various communication channels. Key duties include logging incidents, managing user permissions, and developing knowledge base articles to ensure efficient resolution of client issues.

Requirements

Candidates should have a community college diploma or equivalent training and 2-3 years of experience in a Service Desk or Windows technical support environment. Proficiency in Microsoft Office and LAN/WAN procedures is desired, and CompTIA A+ certification is preferred.

Skills

First Level Support
Troubleshooting
Incident Management
User Account Management
Customer Service
Root Cause Analysis
LAN/WAN Procedures
Microsoft Office
LANDesk
Technical Documentation
Knowledge Base Development
Analytical Skills
Communication Skills
Priority Management
Windows Environment
CompTIA A+

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Hardware
Infrastructure
Windows
LANDesk
CompTIA A+
LAN/WAN
Incident Management
User Permissions
Knowledge Base
Root Cause Analysis
Customer Service
BGIS
Facility Management
IT Support
Call Tracking System
ASA
Work-from-home Support
Technical Troubleshooting

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IT support technician jobs in Richmond Hill, ON and nearby

Technical Support Representative – RSEC Team (Canada)

User support technician

Information technology (IT) support technician

Technical support specialist – information technology (IT)

User support technician

Analyst, IT Support

Technical Support Analyst

Deskside Support Technician

Deskside Support Technician I

On Site Service Desk Analyst

Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada

IT Support Specialist

Technical Support Supervisor

IT Support Specialist