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Added 12 mins ago
CI
Analyst, Strategy, Risk & Operations, Capital Markets & Factor Investing (12-Month Contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Analyst, Strategy, Risk & Operations (SRO), you will support Capital Markets and Factor Investing’s (CMF) operational-readiness agenda, working at the intersection of investment…
Added 12 mins ago
CI
Analyst, Private & Alternative Asset Operations (12-month contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…The team supports the execution, servicing, accounting, and reporting of complex investment transactions through strong governance, controls, operational excellence, and process…
Added 12 mins ago
CI
Analyst, External Funds Operations
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Analyst, External Funds Operations, you will support the operational management of External Portfolio Management investments across hedge funds, co-investments, and managed account…
Added 23 mins ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
…development, monitoring, governance, assessment, and consultation. Reporting to the Sr. Manager, the Sr. Quantitative Analyst will use tools such as Databricks, Python, SAS, and other…
Added 23 mins ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
…process optimization, system integration, enhanced controls, and reporting automation to reduce manual effort and improve data…
Added 23 mins ago
BD
Senior Business Process Analyst
Black Diamond Group
Calgary, AB
- Full-time
Reporting to the GM, Digital Transformation, WFS, the Senior Business Process Process Analyst will be a key contributor to the successful implementation and ongoing optimization of…
Added 23 mins ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
The Corporate team is focused on efficiency and driven by data. We seek to simplify, standardize, automate, and optimize. Joining the Corporate team means contributing to initiatives that…
Added 25 mins ago
KR
Corporate Financial Analyst
Kassen Recruitment
Kitchener, ON
- $100,000 to $120,000 CAD / year
- Full-time
Reporting to the Finance Manager, the Corporate Financial Analyst will support financial reporting, analysis, tax compliance, cash flow planning, and other corporate finance activities. The…
Added 27 mins ago
AI
Senior Accounting Analyst
American Iron and Metal
Montreal, QC
- Full-time
We are seeking a detail-oriented and analytical Senior Accounting Analyst to join our finance team. This role plays a key part in financial reporting, analysis, and process improvement,…
Added 27 mins ago
AE
Analyst - Risk Management
American Express
Toronto, ON
- Full-time
…Consumer and Small Business portfolios. The incumbent will support data management, analytics, reporting, and governance activities, while contributing to innovation and change across…
Added 27 mins ago
Corporate Finance - Senior Financial Analyst, FP&A
Trez Capital
Vancouver, BC
Working closely with the Vice President, FP&A and Business Optimization and the Director, Data Analytics, you will contribute to long-range planning, budgeting, liquidity forecasting, and…
Added 42 mins ago
D
Analyst, Financial disclosure
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a financial disclosure analyst, you help prepare, analyze, disclose and monitor financial statements for Desjardins’s financial, statutory, regulatory and strategic reporting. You…
Added 42 mins ago
C
Associate, Client Services
CIBC
Toronto, ON
- Full-time
Reporting to the Director or Team Leader, the Associate, Client Services will conduct client risk assessments, including a thorough review of adverse media and geopolitical risks associated…
Added 54 mins ago
NE
Junior Developer - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
…enhancement of internal applications, APIs, databases, and reporting tools while collaborating on real-world business solutions. You will also gain exposure to AI initiatives, including…
Added 54 mins ago
A
Business Development Analyst (Minerals & Metals)
Ausenco
Toronto, ON
- Full-time
…mining industry knowledge, for the role of Business Development Analyst (Minerals & Metals), to provide analytical support for business development activities, primarily focused on the…
Added 55 mins ago
NV
Workday Analyst
Next Ventures
Markham, ON
- $80,000 to $95,000 CAD / year
- Full-time
I am partnered with a huge construction business who are looking to hire a Workday analyst, to join the HRIS Team
Added 55 mins ago
JI
Planification et analyse financières/Financial Planning and Analysis - Analyste financier(ère)/Financial Analyst
JAM Industries
Baie-D'Urfé, QC
- Full-time
Consolidate, validate, and analyze high volumes of financial and operational data from multiple sources.
Added 1 hour ago
MF
Analyst Finance (Full Time 1 Month Contract)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Full-time
- Other
The Fund Financial Reporting Department is accepting applications for the 1-month contract position of Analyst. The Analyst reports directly to the Senior Analyst and/or Manager. The…
Added 1 hour ago
T
Litigation Support Analyst (Toronto)
TransPerfect
Toronto, ON
- Full-time
The Litigation Support Analyst is responsible for all aspects of eDiscovery related to the analysis, processing, and production of electronic data. Works closely with Project Managers and…
Added 1 hour ago
Sr. Revenue Recognition Analyst
Open Text Corporation
Richmond Hill, ON
Join OpenText's Revenue Recognition team as a Senior Revenue Recognition Analyst and play a key role in supporting global cloud revenue recognition activities. In this position, you'll…
Added 1 hour ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Richelieu Hardware is seeking a Sales Pricing Management and Data Analysis Analyst to join its Corporate Team at the Head Office in Saint-Laurent, Quebec.
Added 1 hour ago
QR
Analyste- Gestion des prix de vente et analyse de données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Richelieu Hardware is looking to fill a permanent full-time position for a Sales Pricing & Data Analytics Analyst at our offices located in Saint-Laurent, Quebec.
Added 1 hour ago
Credit Analyst
Sexton Family of Companies
Winnipeg, MB
Reporting to the Credit Manager, the Credit Analyst supports the day-to-day execution of the company’s credit and collections activities. This role is responsible for customer account…
Added 1 hour ago
Planification et analyse financières/Financial Planning and Analysis - Analyste financier(ère)/Financial Analyst
Jam
QC · Baie D'urfe, QC
Consolidate, validate, and analyze high volumes of financial and operational data from multiple sources.
Added 1 hour ago
SP
Manager, Human Resource Systems and Reporting
Saskatchewan Polytechnic
SK · Saskatchewan, Canada
- Full-time
…team members (6.4 FTE) with responsibilities across employee data, employment administration, HR systems, reporting, analytics and system-enabled HR services. The team includes an HR…

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

SUMMARY

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

KEY DUTIES & RESPONSIBILITIES

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

EDUCATION REQUIREMENTS

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

JOB-RELATED EXPERIENCE

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

KNOWLEDGE & SKILLS

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Service Desk Analyst provides first-level technical support for hardware, applications, and infrastructure while managing incidents and service requests. They are responsible for documenting issues, maintaining knowledge base articles, and ensuring prompt resolution to minimize business impact.

Requirements

Candidates must have a community college diploma or equivalent experience, along with 2-3 years of experience in a service desk or technical support environment. Strong analytical and customer service skills are required, with knowledge of Windows environments and LAN/WAN procedures considered an asset.

Skills

Technical support
Hardware troubleshooting
Application support
Infrastructure support
Customer service
Incident management
Service desk software
Problem identification
Root cause analysis
Communication skills
Analytical skills
User account management
Knowledge base documentation
Windows environment
LAN/WAN procedures
CompTIA +

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Hardware
Applications
Infrastructure
Windows
LAN/WAN
Incident Management
Service Requests
LANDesk
CompTIA +
Knowledge Base
Troubleshooting
Customer Service
Facility Management
Root Cause Analysis
User Accounts
Shift Work
Documentation
Communication

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