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Added 14 mins ago
P
Assistant Project Manager (Construction)
PACT
Mississauga, ON
- Full-time
This role requires a proactive leader who can effectively coordinate consultants, contractors, airport stakeholders, regulatory authorities, and internal project teams to ensure successful…
Added 17 mins ago
CI
Manager, Strategy Execution
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Support strategic initiatives across the project lifecycle, including project setup, execution, governance, budgeting, close-out and impact measurement
Added 17 mins ago
CC
Ingénieur chargé projets manufacturier
Cabot Corporation
St. John's, NL · Saint-Jean-sur-Richelieu, QC · St. Jean
- Full-time
…development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal…
Added 17 mins ago
SC
ERP Global Transformation Director (70311934)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries,…
Added 17 mins ago
SC
S4 HANA ERP Delivery Lead (70311934)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries,…
Added 17 mins ago
TT
Salesforce Administrator - 12 month + Contract
Trojan Technologies
London, ON
- Part-time
Growing your expertise and expanding your skillset with every project.
Added 17 mins ago
TT
VES Leader, North America
Trojan Technologies
London, ON
- $90,000 to $105,000 CAD / year
- Full-time
Growing your expertise and expanding your skillset with every project.
Added 17 mins ago
TT
Intermediate Electrical Designer
Trojan Technologies
London, ON
- $70,000 to $80,000 CAD / year
- Full-time
Growing your expertise and expanding your skillset with every project.
Added 17 mins ago
TT
Commissioning Project Manager
Trojan Technologies
London, ON
- $75,000 to $85,000 CAD / year
- Full-time
Growing your expertise and expanding your skillset with every project.
Added 17 mins ago
TT
Technical Support Controls Specialist
Trojan Technologies
London, ON
- Full-time
Growing our expertise and expanding your skillset with every project
Added 17 mins ago
R
Industrial Bulks Quotation Specialist
REXEL
Edmonton, AB
- Full-time
Join Rexel: A Global Leader in Electrical Distribution
Added 27 mins ago
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Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
…and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through…
Added 27 mins ago
A
Engineering Technician
Actalent
Mississauga, ON
- $17 to $22 CAD / hour
- Contract
Interface with internal customers and provide project status updates.
Added 27 mins ago
C
Regional Sales Manager - Eastern Canada
CMC
ON · Ontario, Canada
- Full-time
Leader with a sense of urgency and dedication to the success of the projects assigned and the overall company goals.
Added 30 mins ago
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Senior Director, Global Delivery Lead - Data Retention
Raise
Waterloo, ON
- Full-time
…our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for…
Added 30 mins ago
R
Contract Professional - Project Services (Site C Clean Energy Project)
Raise
Vancouver, BC
- Contract
Raise is currently hiring a Contract Professional - Project Services (Site C Clean Energy Project) on behalf of our client. They’re expanding their team to meet growing needs, making this a…
Added 30 mins ago
R
Supply Chain Professional
Raise
Burnaby, BC
- Full-time
…needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest electrical energy suppliers in…
Added 30 mins ago
FC
Senior Contracts Manager
Fluor Corporation
Calgary, AB
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 30 mins ago
E
Senior Electrical Design Engineer
ERMCO-ECI
Mississauga, ON
- Full-time
Pioneer Transformers is part of the ERMCO Group, a North American leader recognized as the industry's most valued partner in the manufacture of transformers and electrical distribution…
Added 31 mins ago
Human Resources Generalist
Intertape Polymer Group (IPG)
Truro, NS · NS
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion,…
Added 31 mins ago
AE
Analyst - Risk Management
American Express
Toronto, ON
- Full-time
Strong project-management skills; proven ability to manage multiple projects concurrently.
Added 31 mins ago
C
Learning and Development Program Manager
CareerJoy
Ottawa, ON
- Full-time
…fit: a place where you can grow and develop as a person and a leader. This is a space where you will be challenged, have a genuine voice in decision-making, and directly impact the working…
Added 31 mins ago
RC
Senior Manager, Scientific Research and Experimental Development
Ryan Companies US, Inc.
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Halifax, NS · Mississauga, ON · Toronto, ON
- Full-time
…of a review by the Canada Revenue Agency (CRA). The work is project-based and sometimes requires the team to spend time onsite at client facilities, working with engineers, scientists and…
Added 31 mins ago
A
New Graduate, Environment
AtkinsRéalis
Calgary, AB · Edmonton, AB · Fort St. John, BC · Vancouver, BC · Toronto, ON · Saskatoon, SK · Whitehorse, YT
- Full-time
…tools, training, and network you need to grow into a future leader. If you’re curious, ambitious, and ready to make an impact from day one, Odyssey is your opportunity to turn potential…
Added 31 mins ago
T
IT Operations Analyst I
TD
Dieppe, NB
- Full-time
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

SUMMARY

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

KEY DUTIES & RESPONSIBILITIES

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

EDUCATION REQUIREMENTS

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

JOB-RELATED EXPERIENCE

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

KNOWLEDGE & SKILLS

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Service Desk Analyst provides first-level technical support for hardware, applications, and infrastructure while managing incidents and service requests. They are responsible for documenting issues, maintaining knowledge base articles, and ensuring prompt resolution to minimize business impact.

Requirements

Candidates must have a community college diploma or equivalent experience, along with 2-3 years of experience in a service desk or technical support environment. Strong analytical and customer service skills are required, with knowledge of Windows environments and LAN/WAN procedures considered an asset.

Skills

Technical support
Hardware troubleshooting
Application support
Infrastructure support
Customer service
Incident management
Service desk software
Problem identification
Root cause analysis
Communication skills
Analytical skills
User account management
Knowledge base documentation
Windows environment
LAN/WAN procedures
CompTIA +

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Hardware
Applications
Infrastructure
Windows
LAN/WAN
Incident Management
Service Requests
LANDesk
CompTIA +
Knowledge Base
Troubleshooting
Customer Service
Facility Management
Root Cause Analysis
User Accounts
Shift Work
Documentation
Communication

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