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Added 5 mins ago
RF
WINTER 2027 INTERNSHIP - Quantitative Analyst Intern (Master’s/PhD)
RISC Foundation (Risk and Insurance Studies Centre)
Toronto, ON
- Contract
We are seeking a Winter 2027 intern for the role of Quantitative Analyst Intern at our partner organization, a leading Canadian-based financial services firm, in their Model Validation and…
Added 5 mins ago
B
PAM Analyst - CyberArk / ServiceNow
BeachHead
Toronto, ON
- $65.22 to $78.26 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for an PAM Analyst - CyberArk / ServiceNow. This position involves supporting privileged access provisioning across the…
Added 5 mins ago
MP
Senior Data Analyst
Michael Page
Winnipeg, MB
- $85,000 to $95,000 CAD / year
- Full-time
As a Sr. Data Analyst, you will work within the Technology department to analyze and interpret complex datasets to support decision-making processes. Your role will involve developing data…
Added 5 mins ago
PI
Data Business Systems Analyst
Princeton IT Services, Inc
Toronto, ON
- Full-time
Job Title: Data Designer / Data Business Systems Analyst Databricks & Financial Services
Added 5 mins ago
MP
Data QA Analyst
Michael Page
Winnipeg, MB
- $75,000 to $90,000 CAD / year
- Full-time
As a Data QA Analyst, you will be responsible for ensuring the accuracy and reliability of data within the technology systems. This includes designing and executing test plans, identifying…
Added 5 mins ago
NY
Data Designer / Business System Analyst
New York Technology Partners
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Data Designer / Business Systems Analyst (BSA) with 5–7 years of relevant experience, hands-on exposure to Databricks, and a strong background in the financial…
Added 5 mins ago
SH
Senior Financial Analyst
SE Health
Markham, ON
- Contract
The Senior Financial Analyst plays a critical role in supporting strategic decision-making through advanced financial analysis, pricing reviews, forecasting, and financial modeling. This…
Added 6 mins ago
PS
Senior Analyst, Total Fund Solutions
Public Sector Pension Investment Board
Montreal, QC
- Full-time
Reporting to the Director, Total Fund Solutions, the Senior Analyst will support and advise our business stakeholders such as the Total Fund Management, Risk and Performance teams and…
Added 6 mins ago
Senior Quality Assurance Analyst
CAA Club Group
Mississauga, ON
Support the team in creating reusable test assets
Added 6 mins ago
Applications Support Analyst
Region of Waterloo
Cambridge, ON
The Applications Support Analyst assists in the design, development, implementation and maintenance of systems and project solutions for the Emergency Services Cooperative Ontario…
Added 6 mins ago
Senior Policy Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
Reporting to the Director, Federal-Provincial Territorial Relations, the Senior Policy Analyst works in the Strategic Policy & Corporate Services division, contributing to and leading…
Added 6 mins ago
Corporate Reporting Analyst
Government of Alberta
AB
Join a team at the center of government financial reporting and transformation. As a Corporate Reporting Analyst within the Corporate Consolidations and Reporting group in the Office of the…
Added 21 mins ago
WT
Senior Analyst, Investment Research
Wealthsimple Technologies
Remote, Canada
- $123,200 to $154,000 CAD / year
- Full-time
- Remote
Apply a disciplined, process-oriented, and operational mindset to execute daily portfolio management and trading support tasks reliably and efficiently.
Added 21 mins ago
FB
Financial Analyst - Holding Companies
fgf brands
Toronto, ON · North York, ON
- Other
SummaryThe Financial Analyst – Group Companies, will provide overall financial support in making informed strategic decisions & financial/business analysis. This role is ideal for an early…
Added 35 mins ago
GT
Information Security Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $70 CAD / hour
- Contract
…security fields is required, knowledge of information technology support processes is an asset. Candidate must be able to learn from documented knowledge bases. Candidate must possess risk…
Added 35 mins ago
IC
Privileged Access Management (PAM) Analyst
Infotek Consulting Inc.
Toronto, ON
- $60 to $72 CAD / hour
- Contract
Seeking an experienced Privileged Access Management (PAM) Analyst to support privileged access provisioning across production infrastructure environments. The role will create and manage…
Added 35 mins ago
SJ
Sales Planning & Analytics Analyst
So Jobs
Montreal, QC
- Full-time
We are seeking a detail-oriented and analytical professional to support sales planning, reporting, and field sales effectiveness. In this role, you will work closely with sales leadership…
Added 35 mins ago
TR
Junior Accounting Analyst
Teck Resources Limited
Kamloops, BC
- Full-time
Reporting to the Supervisor, Financial Accounting, the Junior Accounting Analyst is responsible for providing financial accounting and administrative support to the finance team at our…
Added 35 mins ago
RA
Senior Risk & Control Analyst (Archer / GRC)
Recruit Action inc.
Toronto, ON
- $54 to $74 CAD / hour
- Contract
…exposure across multiple business functions and the chance to support enterprise-wide frameworks while working closely with stakeholders across the…
Added 36 mins ago
Financial Analyst, External Reporting
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
New Glasgow, NS
We are currently looking for a Financial Analyst, External Reporting to join our Finance team.
Added 36 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
The Senior Business Analyst serves as a trusted advisor and senior subject matter expert supporting a portfolio of specialized clinical applications used across Saskatchewan's surgical and…
Added 36 mins ago
O
Analyst, Finance and Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 51 mins ago
C
Ping Engineer: IT Support Analyst
Cyderes
Canada
- Contract
We are seeking an experienced Senior IT Support Analyst with strong hands-on expertise in PingFederate and Ping Identity technologies. This role will focus on supporting, administering, and…
Added 51 mins ago
Compliance Analyst
Real Estate Council of Ontario
Toronto, ON
Complaint Intake, Assessment, and Resolution Support
Added 51 mins ago
Analyst, Investments Internship (Indigenous Internship Program)
Canada Infrastructure Bank
Toronto, ON
This internship has been created to support Indigenous student talent and career development in the investments industry. We invite First Nations, Inuit, and Métis students to apply

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

SUMMARY

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

KEY DUTIES & RESPONSIBILITIES

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

EDUCATION REQUIREMENTS

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

JOB-RELATED EXPERIENCE

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

KNOWLEDGE & SKILLS

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Service Desk Analyst provides first-level technical support for hardware, applications, and infrastructure while managing incidents and service requests. They are responsible for documenting issues, maintaining knowledge base articles, and ensuring prompt resolution to minimize business impact.

Requirements

Candidates must have a community college diploma or equivalent experience, along with 2-3 years of experience in a service desk or technical support environment. Strong analytical and customer service skills are required, with knowledge of Windows environments and LAN/WAN procedures considered an asset.

Skills

Technical support
Hardware troubleshooting
Application support
Infrastructure support
Customer service
Incident management
Service desk software
Problem identification
Root cause analysis
Communication skills
Analytical skills
User account management
Knowledge base documentation
Windows environment
LAN/WAN procedures
CompTIA +

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Hardware
Applications
Infrastructure
Windows
LAN/WAN
Incident Management
Service Requests
LANDesk
CompTIA +
Knowledge Base
Troubleshooting
Customer Service
Facility Management
Root Cause Analysis
User Accounts
Shift Work
Documentation
Communication

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