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Added 3 mins ago
UF
Investment analyst
UMC Financial Management Inc.
Edmonton, AB
- $50,000 to $90,000 CAD / year
- Full-time
- On-site
Added 3 mins ago
UF
Financial analyst
UMC Financial Management Inc.
Edmonton, AB
- $50,000 to $90,000 CAD / year
- Full-time
- On-site
Added 7 mins ago
RC
Information systems business analyst
Raenan Consultancy
Toronto, ON
- From $80 CAD / hour
- Full-time
- Hybrid
Added 9 mins ago
QM
Analyste des coûts - Montréal-Est - hybride - 90 k$ à 100 k$ / Costing Analyst - East End - Hybrid -
Quantum Management Services Ltd.
Montreal, QC
- $90,000 to $100,000 CAD / year
- Full-time
…and well-established manufacturer, is looking for a Costing Analyst to help build and strengthen its cost accounting…
Added 9 mins ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
As a Software Analyst Intern/Coop at Hitachi Rail Canada Inc., you will contribute to the development and analysis of software solutions, gaining hands-on experience in a global technology…
Added 9 mins ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
Job Title: Business Systems Analyst & Developer - Data, AI & Agentic Automation
Added 9 mins ago
B
Financial Analyst, Cost Accounting, Challenger Plant
Bombardier
Dorval, QC
- Full-time
Job Financial Analyst, Cost Accounting, Challenger Plant
Added 9 mins ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
5+ years of Workday experience in a lead analyst, release lead, project lead, or platform support role.
Added 9 mins ago
B
AML Analyst-CAMS/Banking
BeachHead
Mississauga, ON
- $40.75 to $48.9 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a AML Analyst-CAMS/Banking. This position offers an exciting opportunity to support Anti-Money Laundering (AML) operations…
Added 9 mins ago
FC
Business Development Analyst
FedEx Canada
Mississauga, ON
- Full-time
Added 9 mins ago
ST
Desktop Support Analyst
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 9 mins ago
ME
Cutting Tool Analyst [14404]
MEDA Engineering & Technical Services
Windsor, ON
- Contract
We are recruiting an experienced Cutting Tool Analyst to join our team to support our client in the automotive industry.
Added 9 mins ago
KB
Analyst, Quality Control - Microbiology
Kedrion Biopharma
Laval, QC
- Full-time
…environment? Join Kedrion Biopharma Canada as a Quality Control Analyst (microbiology) and help guarantee product quality in compliance with pre-established…
Added 9 mins ago
Q-
[MONTREAL] - SWIFT/Payments IT Business Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are hiring a SWIFT Business Analyst to work with one of our clients based in Montreal.
Added 9 mins ago
M
Supply Chain & Fulfillment Analyst
Mark's
Calgary, AB
- Full-time
…Mark's Commercial is looking for a Supply Chain & Fulfillment Analyst to join our Commercial Planning & Allocation team. This role offers an excellent opportunity for a recent graduate or…
Added 9 mins ago
R
FX Execution & Digital Sales (EDS) Analyst
RBC
Calgary, AB
- Full-time
Added 9 mins ago
M
Operations Planning Analyst
Mark's
Calgary, AB
- Full-time
Mark's Commercial is looking for an Operations Planning Analyst to join our Commercial Planning & Allocation team. This role is ideal for a recent graduate or early-career professional…
Added 10 mins ago
SS
Analyst, Internal Audit
Sienna Senior Living
Markham, ON
- Full-time
Reporting to the Senior Manager, Internal Audit, the Analyst, Internal Audit is responsible for supporting internal audit engagements and evaluating the effectiveness of financial,…
Added 10 mins ago
D
Intern, Enterprise Applications Support Analyst
Dream
Toronto, ON
- Full-time
Dream is looking for an Intern, Enterprise Applications Support Analyst!
Added 10 mins ago
Agile Team Coach, Direct Venture
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · Kitchener, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON
Added 10 mins ago
AW
Technology Change Control Analyst
Aviso Wealth
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Technology Change Control Analyst to join our Technology Ops & Support Partners team.
Added 10 mins ago
AW
Technology Change Control Analyst
Aviso Wealth
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Technology Change Control Analyst to join our Technology Ops & Support Partners team.
Added 10 mins ago
Senior Cyber and Risk Analyst (Computer Services Off 4)
The Government of Nova Scotia
Halifax, NS
As Senior Cyber and Risk Analyst, you’ll join the Cyber Security and Enterprise Risk team to help strengthen cybersecurity practices across government digital services. Following a…
Added 10 mins ago
Strategic Policy Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
Are you ready to take on a dynamic and impactful policy senior role? As the Strategic Policy Analyst, you will report to the Director of Policy and Regulatory Excellence and provide…
Added 10 mins ago
GA
Workday System Analyst
G Adventures
Toronto, ON · Base Camp - Toronto, Canada
- $75,000 to $90,000 CAD / year
- Full-time
The Workday Systems Analyst plays a vital role in bridging business needs and technology by analyzing requirements, supporting enterprise system configuration, and ensuring system…

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary

JOB DESCRIPTION

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

Key Duties & Responsibilities

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

Education Requirements

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

Job-related Experience

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

Knowledge & Skills

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Provide first-level technical support for hardware, applications, and infrastructure through phone, email, messaging, and in-person channels; troubleshoot issues, document resolutions, and escalate when needed. Manage incidents and service requests, user accounts and permissions, support queues, knowledge documentation, and rotating after-hours coverage while minimizing business impact.

Requirements

Requires a community college diploma or equivalent training and hands-on experience, plus at least 2–3 years of service desk or equivalent technical support experience in a Windows environment. Candidates should have strong customer service, communication, analytical, troubleshooting, and prioritization skills; CompTIA certification or progress toward it is noted.

Skills

Customer Service
Technical Support
Troubleshooting
Incident Management
Service Request Management
Root Cause Analysis
Problem Identification
Prioritization
Communication
Analytical Skills
Windows Environment Support
Hardware Support
Application Support
Account and Permissions Management
Knowledge Base Documentation
LAN/WAN Procedures

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
First-Level Support
Hardware
Applications
Infrastructure
Windows Environment
LAN/WAN
Microsoft Office
LANDesk
CompTIA
Incident Management
End User Request Management
Call Tracking System
Troubleshooting
Root Cause Analysis
User Accounts
Permissions
Email Accounts
Network Shared Folders
Knowledge Base
Service Requests
Escalation
Queue Monitoring
Shift Work
After-Hours Support
Customer Service

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